September, 2014 - Service Request Manager Customer Support Technical Information Newsletter

Newsletter


Abstract

Client self assist - Technical Support Information for Service Request Manager Administrators

Content


Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Tivoli Service Request Manager technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources


  1. The Support Portal for Service Request Manager
    Allows you to find technical content, answers, solutions and much more.
  2. IBM Assist On-site
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Most recent News and Flashes


Latest Technotes and FAQs


Latest Downloads and Fixes

  1. Fix Central for Service Request Manager
    Tool to help you search fixes for your specific product.
  2. Recommended fixes for Service Request Manager
    This document contains a comprehensive list of recommended, generally available (GA) fixes.

Education and training

  1. Support Technical Exchange training events for Service Request Manager
    This is where you can find new or previous technical training events that are available.
  2. IBM Education Assistant flash modules for Service Request Manager
    Short technical training modules to help with the administration of TSRM.

Problem Solving Resources

  1. Collecting Data: Read First for Service Request Manager
    Collecting data can aid in problem determination and save time resolving Problem Management Records (PMRs).
  2. Service Request Manager Simplification
    The simplification packages for CCMDB and TSRM enables you to streamline and simplify product configuration and data loading.
  3. Troubleshooting Guide for Service Request Manager
    Troubleshooting guide for TSRM administrators.
  4. Service Request Manager Documentation Central
    This page includes various documentation links.

Forums and Wikis

  1. Service Management Connect
    Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  2. Process Automation Community
    Connect, learn, and share with the Process Automation experts.
  3. Service Request Manager Wiki
    This Wiki provides you with best practices and scenarios for using the product.

If you have peers or co-workers that may benefit from these newsletters, please have them Bookmark this link

Warmest regards,
The C&SI Tivoli Service Request Manager Support Team!

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Related information

Tivoli Participating Product Newsletters

Product Alias/Synonym

IBM Tivoli Service Request Manager
Tivoli Service Request Manager
Service Request Manager

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Document information


More support for:

Tivoli Service Request Manager

Software version:

6.0, 6.2.7, 6.2.8, 7.1, 7.1.2, 7.2, 7.2.1, 7.5

Operating system(s):

AIX, AIX 64bit, Linux, Linux Red Hat - zSeries, Linux zSeries, Solaris, Windows 2003 server, Windows 2008 server

Software edition:

Edition Independent

Reference #:

7016646

Modified date:

2014-09-09

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