Client self assist - Technical Support Information for Service Request Manager Administrators
Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Service Request Manager technical support information newsletter. This communication is designed to help you derive maximum value by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.
The Support Portal for Service Request Manager
Allows you to find technical content, answers, solutions and much more.
My Notifications for Service Request Manager
Subscribe and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
Enhanced Customer Data Repository (ECuRep)
A secure data repository with problem determination tools and functions for the problem management records (PMR) life cycle management.
IBM Assist On-site
Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
Electronic Entry of Software Service Requests (SR)
Streamlined problem submission process to open a problem on-line with IBM Support.
Latest Technotes and FAQs
- A script on this page is causing Internet Explorer to run slowly
- CTGIN9057E during Middleware Installation on Suse
- addFile step fails installing TPAE / Base Services IFIX
- TSRM missing Web Replay Scenarios
- Upgrade 7.1 to 7.5 fails - CTGIN2541E This upgrade action cannot continue.
- Changing the IBM Logo on the Navigation Bar
- Conditional Expression manager is not working.
- BIRT Base Services reports - Silent print functionality on Fire Fox explained
- Calculation explained for -Earliest Next Due Date?(PM.ERLSTWOGENDATE)- field in Maximo Base Services?
- Upgrading Service Request Manager 22.214.171.124 and CCMDB 126.96.36.199 to SmartCloud Control Desk 7.5.1
- Connecting to the server has been temporarily disabled with Admin Mode Off
Most recent APARs
Latest Downloads and Fixes
Fix Central for Service Request Manager
Tool to help you search fixes for your specific product.
Recommended fixes for Service Request Manager
This document contains a comprehensive list of recommended, generally available (GA) fixes.
Education and training
Support Technical Exchange training events for Service Request Manager
This is where you can find new or previous technical training events that are available.
IBM Education Assistant flash modules for Service Request Manager
Short technical training modules to help with the administration of TSRM.
IBM authorized training - Worldwide
Live and self paced courses on this product.
Problem Solving Resources
Collecting Data: Read First for Service Request Manager
Collecting data can aid in problem determination and save time resolving Problem Management Records (PMRs).
Service Request Manager Simplification
The simplification packages for CCMDB and TSRM enables you to streamline and simplify product configuration and data loading.
Troubleshooting Guide for Service Request Manager
Troubleshooting guide for TSRM administrators.
Service Request Manager Documentation Central
This page includes various documentation links.
IBM Electronic Support
Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help to keep your systems, software, and applications running smoothly.
Software product compatibility reports
Reports about compatible software combinations.
Support - Pro-active and Security Vulnerability Notification
IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
IBM Software Accelerated Value Program
Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.
Forums and Wikis
Service Management Connect
Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
Service Request Manager Wiki
This Wiki provides you with best practices and scenarios for using the product.
Welcome to the Global C&SI User Community
The Global C&SI User Community is the largest on-line and off-line organization of professionals in the world.
C&SI RFE Community
You can collaborate with development teams and other product users regarding product requests for enhancements topics.
Connect, learn, and share with the Process Automation experts.
Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.
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The C&SI Service Request Manager Team!
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