August, 2015 - Service Request Manager Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for Service Request Manager Administrators


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IBM Technical Support Newsletter

August 10, 2015 | Issue #8

Important Announcement: This is the final edition of the TSRM newsletter.  We invite you to visit  IBM's dWAnswers forum to find answers to many of your questions and to collaborate with your peers.

Support Resources

  1. The Support Portal for Service Request Manager
    Allows you to find technical content, answers, solutions and much more.
  2. IBM Assist On-site
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Latest Technotes and FAQs

Latest Downloads and Fixes

  1. Fix Central for Service Request Manager
    Tool to help you search fixes for your specific product.

Education and training

  1. IBM Education Assistant flash modules for Service Request Manager
    Short technical training modules to help with the administration of TSRM.

Problem Solving Resources

  1. Collecting Data: Read First for Service Request Manager
    Collecting data can aid in problem determination and save time resolving Problem Management Records (PMRs).
  2. Service Request Manager Simplification
    The simplification packages for CCMDB and TSRM enables you to streamline and simplify product configuration and data loading.
  3. Troubleshooting Guide for Service Request Manager
    Troubleshooting guide for TSRM administrators.
  4. Service Request Manager Documentation Central
    This page includes various documentation links.

Forums and Wikis

  1. Service Management Connect
    Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  2. Process Automation Community
    Connect, learn, and share with the Process Automation experts.
  3. Service Request Manager Wiki
    This Wiki provides you with best practices and scenarios for using the product.
  4. Installation troubleshooting for Service Request Manager
    Installation troubleshooting wiki for TSRM administrators.

Warmest regards,
The Tivoli Service Request Manager Support Team!

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Related information

Tivoli Participating Product Newsletters

Product Alias/Synonym

IBM Tivoli Service Request Manager
Tivoli Service Request Manager
Service Request Manager

Document information

More support for:

Tivoli Service Request Manager

Software version:

6.0, 6.2.7, 6.2.8, 7.1, 7.1.2, 7.2, 7.2.1, 7.5

Operating system(s):

AIX, AIX 64bit, Linux, Solaris, Windows

Software edition:

Edition Independent

Reference #:


Modified date:


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