Client self assist - Technical Support Information for Service Request Manager Administrators
October 05, 2014 | Issue #04
Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Tivoli Service Request Manager technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.
The Support Portal for Service Request Manager
Allows you to find technical content, answers, solutions and much more.
IBM Assist On-site
Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
Most recent News and Flashes
C&SI Support is excited to announce our very own You Tube channel for training videos. Many are created by our very own support personnel. You can them find here: It also has links back to our other popular training outlet, IBM Education Assistant, which has over 750 pieces of content across 55 products.
Latest Technotes and FAQs
- Configuring Global Search on a multi-server cluster
- Making "Send From" field read-only in the Communication log screen
- CTGIN2275E: WebSphere thin admin client error upgrading to 7.5 with SSL
- Communication template is picking up wrong worklog update
- Enabling E-Audit on the ALNDOMAIN table
- Self Service Center background color
- BIRT:errors evaluating Script"_bm_open()":RefError:"MXReportdataSetProvider" not defined.
- Integrity Checker error BMXAA0455E
- BMXAA6478I - Product: Common PMP The value for database version (MAXUPG)
- Maximo freezes after running for a while with high CPU usage (WebLogic users only)
- ConfigDB fails to rename CONTRACTASSET table.
- 6.2 to 7.1 Upgrade Fails
Latest Downloads and Fixes
Fix Central for Service Request Manager
Tool to help you search fixes for your specific product.
Recommended fixes for Service Request Manager
This document contains a comprehensive list of recommended, generally available (GA) fixes.
Education and training
IBM Education Assistant flash modules for Service Request Manager
Short technical training modules to help with the administration of TSRM.
Problem Solving Resources
Collecting Data: Read First for Service Request Manager
Collecting data can aid in problem determination and save time resolving Problem Management Records (PMRs).
Service Request Manager Simplification
The simplification packages for CCMDB and TSRM enables you to streamline and simplify product configuration and data loading.
Troubleshooting Guide for Service Request Manager
Troubleshooting guide for TSRM administrators.
Service Request Manager Documentation Central
This page includes various documentation links.
Forums and Wikis
Service Management Connect
Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
Process Automation Community
Connect, learn, and share with the Process Automation experts.
Service Request Manager Wiki
This Wiki provides you with best practices and scenarios for using the product.
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The C&SI Tivoli Service Request Manager Support Team!
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