July, 2015 - Service Request Manager Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for Service Request Manager Administrators


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TSRM Support Newsletter

July 07, 2015 | Issue #7

Important Announcement: This is the final edition of the Tivoli Service Request Manager newsletter. We invite you to visit  IBM'sdWAnswersforum to find answers to many of your questions and to collaborate with your peers.  The IT Service Management (Tivoli) Support and Development staff's are daily contributing Q&A to this live forum.
Simply type in a "tag" - which is usually your product's acronym to see what topics exist.  For example:
Tivoli Service Request Manager is simply TSRM.

Support Resources

  1. The Support Portal for Service Request Manager
    Allows you to find technical content, answers, solutions and much more.
  2. IBM Assist On-site
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Latest Technotes and FAQs

Latest Downloads and Fixes

  1. Fix Central for Service Request Manager
    Tool to help you search fixes for your specific product.
  2. Recommended fixes for Service Request Manager
    This document contains a comprehensive list of recommended, generally available (GA) fixes.

Education and training

  1. IBM Education Assistant flash modules for Service Request Manager
    Short technical training modules to help with the administration of TSRM.

Problem Solving Resources

  1. Collecting Data: Read First for Service Request Manager
    Collecting data can aid in problem determination and save time resolving Problem Management Records (PMRs).
  2. Service Request Manager Simplification
    The simplification packages for CCMDB and TSRM enables you to streamline and simplify product configuration and data loading.
  3. Troubleshooting Guide for Service Request Manager
    Troubleshooting guide for TSRM administrators.
  4. Service Request Manager Documentation Central
    This page includes various documentation links.

Forums and Wikis

  1. Service Management Connect
    Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  2. Process Automation Community
    Connect, learn, and share with the Process Automation experts.
  3. Service Request Manager Wiki
    This Wiki provides you with best practices and scenarios for using the product.
  4. Installation troubleshooting for Service Request Manager
    Installation troubleshooting wiki for TSRM administrators.

If you have peers or co-workers that may benefit from these newsletters, please have them bookmark this link

Warmest regards,
The Tivoli Service Request Manager Support Team!

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Related information

Tivoli Participating Product Newsletters

Product Alias/Synonym

IBM Tivoli Service Request Manager
Tivoli Service Request Manager
Service Request Manager

Document information

More support for:

Tivoli Service Request Manager

Software version:

6.0, 6.2.7, 6.2.8, 7.1, 7.1.2, 7.2, 7.2.1, 7.5

Operating system(s):

AIX, AIX 64bit, Linux, Linux Red Hat - zSeries, Linux zSeries, Solaris, Windows 2003 server, Windows 2008 server

Software edition:

Edition Independent

Reference #:


Modified date:


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