July, 2014 - Service Request Manager Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for Service Request Manager Administrators


Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Service Request Manager technical support information newsletter. This communication is designed to help you derive maximum value by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. The Support Portal for Service Request Manager
    Allows you to find technical content, answers, solutions and much more.
  2. My Notifications for Service Request Manager
    Subscribe and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
  3. Enhanced Customer Data Repository (ECuRep)
    A secure data repository with problem determination tools and functions for the problem management records (PMR) life cycle management.
  4. IBM Assist On-site
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
  5. Electronic Entry of Software Service Requests (SR)
    Streamlined problem submission process to open a problem on-line with IBM Support.

Latest Technotes and FAQs

Most recent APARs

Latest Downloads and Fixes

  1. Fix Central for Service Request Manager
    Tool to help you search fixes for your specific product.
  2. Recommended fixes for Service Request Manager
    This document contains a comprehensive list of recommended, generally available (GA) fixes.

Education and training

  1. Support Technical Exchange training events for Service Request Manager
    This is where you can find new or previous technical training events that are available.
  2. IBM Education Assistant flash modules for Service Request Manager
    Short technical training modules to help with the administration of TSRM.
  3. IBM authorized training - Worldwide
    Live and self paced courses on this product.

Problem Solving Resources

  1. Collecting Data: Read First for Service Request Manager
    Collecting data can aid in problem determination and save time resolving Problem Management Records (PMRs).
  2. Service Request Manager Simplification
    The simplification packages for CCMDB and TSRM enables you to streamline and simplify product configuration and data loading.
  3. Troubleshooting Guide for Service Request Manager
    Troubleshooting guide for TSRM administrators.
  4. Service Request Manager Documentation Central
    This page includes various documentation links.
  5. IBM Electronic Support
    Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help to keep your systems, software, and applications running smoothly.
  6. Software product compatibility reports
    Reports about compatible software combinations.
  7. Support - Pro-active and Security Vulnerability Notification
    IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
  8. IBM Software Accelerated Value Program
    Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.

Forums and Wikis

  1. Service Management Connect
    Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  2. Process Automation Community
    Connect, learn, and share with the Process Automation experts.
  3. Service Request Manager Wiki
    This Wiki provides you with best practices and scenarios for using the product.
  4. Welcome to the Global C&SI User Community
    The Global C&SI User Community is the largest on-line and off-line organization of professionals in the world.
  5. C&SI RFE Community
    You can collaborate with development teams and other product users regarding product requests for enhancements topics.
  6. RFE Frequently Asked Questions
    Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

If you have peers or co-workers that may benefit from these newsletters, please have them Bookmark this link Service Request Manager Newsletter

The C&SI Service Request Manager Team!

Keep up-to-date with IBM Electronic Support through these social media channels:
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Related information

Tivoli Participating Product Newsletters

Product Alias/Synonym

IBM Tivoli Service Request Manager
Tivoli Service Request Manager
Service Request Manager

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Document information

More support for:

Tivoli Service Request Manager

Software version:

6.0, 6.2.7, 6.2.8, 7.1, 7.1.2, 7.2, 7.2.1, 7.5

Operating system(s):

AIX, AIX 64bit, Linux, Linux Red Hat - zSeries, Linux zSeries, Solaris, Windows 2003 server, Windows 2008 server

Software edition:

Edition Independent

Reference #:


Modified date:


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