October, 2014 - Workload Scheduler for z/OS Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for TWS z/OS Administrators


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C&SI Support Newsletter

October 05, 2014 | Issue #04

Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Tivoli Workload Scheduler for z/OS technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. The Support Portal for Workload Scheduler for z/OS
    Find technical content, answers, solutions and much more.
  2. TWS for z/OS Information Center
    Links to helpful documentation.
  3. TWS for Virtualize Data Centers Information Center
    Links to helpful documentation.
  4. IBM Assist On-site
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Workload Scheduler for z/OS Developer's corner

TWS 8.4 will be out-of-support on April 2015!

    Ready to move to next TWS releases?

    If you need assistance please contact  y88213@it.ibm.com
    IBM TWS Support could assist your team on Upgrade Plan.

New z/OS 2.1
If upgrading your current z/OS version to the new z/OS 2.1 please stay tuned and refer to APAR PM96890 which fixes some TWS for z/OS compatibility problems (in JCC and JES3 interface).

Most recent News and Flashes

C&SI Support is excited to announce our very own You Tube channel for training videos. Many are created by our very own support personnel.  You can find it here: https://www.youtube.com/user/CSISupportVideos It also has links back to our other popular training outlet, IBM Education Assistant, which has over 750 pieces of content across 55 products.

Latest Technotes and FAQs

Most recent APARs

Latest Downloads and Fixes

  1. Fix Central for Workload Scheduler for z/OS
    Tool to help you search fixes for your specific product.
  2. Fixes by Version for Workload Scheduler for z/OS (PSP BUCKETS)
    This document contains a comprehensive list of recommended, generally available (GA) fixes.

Education and training

  1. Support Technical Exchange training events for TWS for z/OS
    This is where you can find new or previous technical training events that are available.
  2. Workload Automation (Youtube) training modules
    Check out the available training videos for your Workload Scheduler software.
  3. IBM Education Assistant complimentary flash training modules for TWS for z/OS
    Short technical training modules to help with the administration of your TWS for z/OS software.

Problem Solving Resources

  1. TWSz Migration to new release - Best Practices
    A basic guide to upgrading TWS for z/OS to a new Release, with emphasis on best practices for a successful migration and elimination of excessive detail provided in product documentation.
  2. MustGather: Read First for TWS for z/OS
    Gathering data before requesting support will help you understand the problem and save time analyzing the data.
  3. TWS for z/OS Information Center
    This page includes various documentation links.
  4. TWS for Virtualize Data Center Documentation Central
    This page includes various documentation links.

Forums and Wikis

  1. System z community
    Connect, learn, and share with the System z Community experts.
  2. Workload Automation Forum
    This forum is for technical discussion focused on Workload Automation products to share product knowledge and experience.
  3. Workload Scheduler for z/OS Wiki
    This Wiki provides you with best practices and scenarios for using the product.

If you have peers or co-workers that may benefit from these newsletters, please have them bookmark this link

Warmest regards,
The C&SI Tivoli Workload Scheduler for z/OS Support Team!

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Related information

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Product Alias/Synonym

Tivoli Workload Scheduler for z/OS
TWS for z/OS
IBM Tivoli Workload Scheduler for z/OS
Tivoli TWS for z/)S
Workload Scheduler for z/OS

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