July, 2014 - Workload Scheduler for z/OS Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for TWS z/OS Administrators


Welcome to the Cloud and Smarter Infrastructure (C&SI) - Workload Scheduler for z/OS (TWSz) technical support information update. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. The Support Portal for Workload Scheduler for z/OS
    Find technical content, answers, solutions and much more.
  2. TWS for z/OS Information Center
    Links to helpful documentation.
  3. TWS for Virtualize Data Centers Information Center
    Links to helpful documentation.
  4. My Notifications for TWS for z/OS
    Subscribe and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
  5. Enhanced Customer Data Repository (ECuRep)
    A secure data repository with problem determination tools and functions for the problem management records (PMR) life cycle management.
  6. IBM Assist On-site
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
  7. Electronic Entry of Software Service Requests (SR)
    Streamlined problem submission process to open a problem on-line with IBM Support.

Workload Scheduler for z/OS Developer's corner

TWS 8.4 will be out-of-support on April 2015!
    Ready to move to next TWS releases?

    If you need assistance please contact  y88213@it.ibm.com
    IBM TWS Support could assist your team on Upgrade Plan.

New z/OS 2.1
If upgrading your current z/OS version to the new z/OS 2.1 please stay tuned and refer to APAR PM96890 which fixes some TWS for z/OS compatibility problems (in JCC and JES3 interface).

Most recent News and Flashes

Latest Technotes and FAQs

Most recent APARs

Latest Downloads and Fixes

  1. Fix Central for Workload Scheduler for z/OS
    Tool to help you search fixes for your specific product.
  2. Fixes by Version for Workload Scheduler for z/OS (PSP BUCKETS)
    This document contains a comprehensive list of recommended, generally available (GA) fixes.

Education and training

  1. Support Technical Exchange training events for TWS for z/OS
    This is where you can find new or previous technical training events that are available.
  2. IBM Education Assistant complimentary flash training modules for TWS for z/OS
    Short technical training modules to help with the administration of your TWS for z/OS software.
  3. Workload Automation (Youtube) training modules
    Check out the available training videos for your Workload Scheduler software.
  4. IBM authorized training - Worldwide
    Live and self-paced courses on this product.

Problem Solving Resources

  1. TWSz Migration to new release - Best Practices
    A basic guide to upgrading TWS for z/OS to a new Release, with emphasis on best practices for a successful migration and elimination of excessive detail provided in product documentation.
  2. MustGather: Read First for TWS for z/OS
    Gathering data before requesting support will help you understand the problem and save time analyzing the data.
  3. TWS for z/OS Information Center
    This page includes various documentation links.
  4. TWS for Virtualize Data Center Documentation Central
    This page includes various documentation links.
  5. IBM Electronic Support
    Easy, Fast, Smart. Has a portfolio of tools and resources to keep your systems, software, and applications running smoothly. Your customized support experience when you need to contact IBM Support, use on-line tools to guide you through the process and to provide important diagnostic data so IBM can help you.
  6. Software product compatibility reports
    Reports about compatible software combinations.
  7. Support - Pro-active and Security Vulnerability Notification
    IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
  8. IBM Software Accelerated Value Program
    Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.
  9. IBM Software Subscription and Support
    Provides you with easy access to product upgrades and technical support.
  10. IBM Software Support Handbook
    This guide contains important information on the procedures and practices followed in the service and support of your IBM products.

Forums and Wikis

  1. Service Management Connect
    Connect, learn, and share with Integrated Service Management (ISM) professionals and get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  2. System z community
    Connect, learn, and share with the System z Community experts.
    Workload Automation Forum
    This forum is for technical discussion focused on Workload Automation products to share product knowledge and experience.
  3. Workload Scheduler for z/OS Wiki
    This Wiki provides you with best practices and scenarios for using the product.
  4. Welcome to the Global Tivoli User Community
    The Global Tivoli User Community is the largest on-line and off-line organization of C&SI professionals in the world.
  5. C&SI RFE Community
    You can collaborate with development teams and other product users regarding product requests for enhancements topics.
  6. RFE Frequently Asked Questions
    Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

If you have peers or co-workers that may benefit from these newsletters, please have them click the Subscribe link from the email they would like to receive this newsletter Subscribe to Tivoli Workload Scheduler for z/OS newsletter or bookmark these on-line links Workload Scheduler Newsletter and TWS for z/OS Newsletter

The C&SI Workload Scheduler for z/OS Support Team!

Keep up-to-date with IBM Electronic Support through these social media channels:
Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn

Related information

Tivoli Participating Product Newsletters

Product Alias/Synonym

Tivoli Workload Scheduler for z/OS
TWS for z/OS
IBM Tivoli Workload Scheduler for z/OS
Tivoli TWS for z/)S
Workload Scheduler for z/OS

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