June, 2015 - IBM Workload Scheduler for z/OS Customer Support Technical Information Newsletter

Newsletter


Abstract

Client self assist - Technical Support Information for IBM TWS z/OS Administrators

Content

Middleware
IBM Workload Scheduler for z/OS Support Newsletter

June 05, 2015 | Issue #6

Welcome to the IBM Workload Scheduler for z/OS technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Important Announcement: This newsletter will be discontinued. We invite you to visit IBM's dWAnswers forum to find answers to many of your questions and to collaborate with your peers.

It is officially live!  The IT Service Management (Tivoli) support and development staff's are daily contributing Q&A in IBM's dWAnswers forum.
Simply type in a "tag" - which is usually your products acronym to see what topics exist.  For example: IBM Tivoli Workload Scheduler is simply TWS.

Support Resources


  1. The Support Portal for Workload Scheduler for z/OS
    Find technical content, answers, solutions and much more.
  2. TWS for z/OS Information Center
    Links to helpful documentation.
  3. TWS for Virtualize Data Centers Information Center
    Links to helpful documentation.
  4. IBM Assist On-site
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Latest Technotes and FAQs


Most recent APARs


Latest Downloads and Fixes

  1. Fix Central for Workload Scheduler for z/OS
    Tool to help you search fixes for your specific product.
  2. Fixes by Version for Workload Scheduler for z/OS (PSP BUCKETS)
    This document contains a comprehensive list of recommended, generally available (GA) fixes.

Education and training

  1. Workload Automation (Youtube) training modules
    Check out the available training videos for your Workload Scheduler software.
  2. IBM Education Assistant complimentary flash training modules for TWS for z/OS
    Short technical training modules to help with the administration of your TWS for z/OS software.

Problem Solving Resources

  1. TWSz Migration to new release - Best Practices
    A basic guide to upgrading TWS for z/OS to a new Release, with emphasis on best practices for a successful migration and elimination of excessive detail provided in product documentation.
  2. MustGather: Read First for TWS for z/OS
    Gathering data before requesting support will help you understand the problem and save time analyzing the data.
  3. TWS for z/OS Information Center
    This page includes various documentation links.
  4. TWS for Virtualize Data Center Documentation Central
    This page includes various documentation links.

Forums and Wikis

  1. System z community
    Connect, learn, and share with the System z Community experts.
  2. Workload Automation Forum
    This forum is for technical discussion focused on Workload Automation products to share product knowledge and experience.
  3. Workload Scheduler for z/OS Wiki
    This Wiki provides you with best practices and scenarios for using the product.

If you have peers or co-workers that may benefit from these newsletters, please have them bookmark this link

Warmest regards,
The IBM Workload Scheduler for z/OS Support Team!

Keep up-to-date with IBM Electronic Support through these social media channels:
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Related information

Tivoli Participating Product Newsletters

Product Alias/Synonym

Tivoli Workload Scheduler for z/OS
TWS for z/OS
IBM Tivoli Workload Scheduler for z/OS
Tivoli TWS for z/)S
Workload Scheduler for z/OS

Document information


More support for:

Tivoli Workload Scheduler for z/OS

Software version:

Version Independent

Operating system(s):

Platform Independent

Software edition:

Edition Independent

Reference #:

7016548

Modified date:

2015-06-09

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