March, 2013 - Tivoli Netcool/Proviso and TNPM (Wireline) Customer Support Technical Information Newsletter

Welcome to the Tivoli Netcool/Proviso and Netcool Performance Manager Wireline technical support information update. This communication is designed to help you derive maximum value from your Netcool Proviso and TPM Wireline software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are confident that you will find these resources helpful and informative.

Tivoli Netcool/Proviso and Tivoli Netcool Performance Manager Wireline On-line Self-Help Resources:

• The Support Portals for Netcool/Proviso and Tivoli Netcool Performance Manager allow you to find technical content, answers, solutions and much more.

Keep up-to-date with IBM Electronic Support through these social media channels:
Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn

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News and Flash documents for Tivoli Netcool Performance Manager Wireline & Netcool/Proviso

News
Tivoli Loves Your Feedback!

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Technote and FAQ documents for Tivoli Netcool Performance Manager Wireline & Netcool/Proviso

Most recent
TCR Stability / Migration of Derby Content Store to Oracle
IV20685: Deployer needs heap for very large deployments
IV35399: TNPM 1.3.2 Datachannel bulk collector UBA PVLINE Techpack is not processing Metric data
IV32938: DVLOGIN3 pages does not allow German special characters
IV32789: TRAPDPROVISOWEBTOP.RULS is not in the 1.3.2 GA tarball
IV32960: OPAL/ISM needs the WebGUI integration for TNPM 1.3.1 and 1.3.2
IV33584: Web GUI integration files not present where TNPM 1.3.2's Web GUI Integration Document states
IV36867: 1.3.2_WIRELESS_DATABASE_POST_INSTALL.KSH is failing on distributed environment

Did t his month's information help to resolve or prevent any technical issues? Please Select Here >>> Yes or No

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Download and Fixes documents for Tivoli Netcool Performance Manager Wireline & Netcool/Proviso

Mo st recent
IBM Fix Central - IBM Tivoli Netcool Performance Manager 1.3.2.0-TIV-TNPM-IF0017
IBM Fix Central - IBM Tivoli Netcool Performance Manager 1.3.2.0-TIV-TNPM-IF0014
IBM Tivoli Netcool Performance Manager 1.3.1.0-TIV-TNPM-FP0002
IBM Tivoli Netcool Performance Manager 1.3.2.0-TIV-TNPM-IF0018
Prerequisite Scanner Version 1.2.0.3

• Fix Central for Netcool/Proviso - Tool to help you search fixes for your specific product.
• Fix Central for Tivoli Netcool Performance Manager Wireline - Tool to help you search fixes for your specific product.

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Complimentary training

• Support Technical Exchange training events for Netcool/Proviso - This is where you can find new or previous technical training events that are available.
• IBM Education Assistant complimentary flash training modules for Netcool/Proviso - Short technical training modules to help with the administration of Netcool/Proviso.
• Support Technical Exchange training events for TNPM Wireline - This is where you can find new or previous technical training events that are available.
• IBM Education Assistant complimentary flash training modules for TNPM Wireline - Short technical training modules to help with the administration of TNPM Wireline.

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Technical Community Forums and Wikis

• Service Management Connect - Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  • Network and Service Assurance Community - Connect, learn, and share with the other Network and Assurance community experts.
  • Tivoli Netcool Performance Manager (TNPM) Community Forum - Connect, learn, and share with the other TNPM administrators.
• Tivoli Netcool Performance Manager Wiki - Tivoli Wikis provide you with best practices and scenarios for using the product.
• Welcome to the Global Tivoli User Community - The Global Tivoli User Community is the largest on-line and off-line organization of Tivoli professionals in the world.
• Tivoli RFE Community - You can collaborate with development teams and other product users regarding product requests for enhancements topics.
  • RFE Frequently Asked Questions - Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

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Other Problem Solving Resources

• Collecting Data for TNPM Wireline & Netcool/Proviso - Collecting data can aid in problem determination and save time resolving.
• Collecting data: Read First: for Tivoli Netcool Performance Manager (TNPM) - Collecting data can aid in problem determination and save time resolving PMRs.
• Detailed System Requirements for Netcool/Proviso - Recommendations Guide, in order to get detailed software, hardware and system requirement information.
• Differentiating TNPM Wireline and Wireless issues - Currently both Wireline and Wireless (TNPM 1.3.1) are consider a separate component/product.
• IBM Netcool Performance Manager Information Center - This page includes various documentation links.
• IBM Netcool/Proviso Information Center - This page includes various documentation links.
• Software product compatibility reports - Reports about compatible software combinations.
• IBM Software Accelerated Value Program - Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.
  
  

IBM Electronic Support - Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help you [Find information; Prevent problems; Troubleshoot; Download fixes & updates] to keep your systems, software, and applications running smoothly.

• Subscribe to My Notifications for Netcool/Proviso and Tivoli Netcool Performance Manager and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
• Electronic Entry of Software Service Requests (SR) - Click here to see more details about this streamlined problem submission process to open a problem on-line with IBM Support.
• IBM Assist On-site - Live remote assistance tool allows IBM Support to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

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Warmest regards,
The Tivoli Netcool/Proviso & Netcool Performance Manager Wireline Support Team!