With the 2009 acquisition of ILOG, the support information that was available from the ILOG support site: http://support.ilog.com/ will be available through support pages on ibm.com. The following table provides an index of Support sites for the ILOG products.
The following table includes the link to the Software Support site. In your Support site left navigation, you can easily select or deselect products to limit the information shown. And choosing a topic also helps narrow information based on your current task. These are the following tasks to choose in your Support site: Overview, Downloads, Troubleshooting, Documentation, Forums & Communities, Planning, Installation, Usage, Open Service Request, and Site assistance
Note: If you are looking for End of Support (EOS) information for any product, visit the product support lifecycle page.
Service Request (SR) Overview
How to register for SR
SR for Site Technical Contact
ILOG Transition Tips - Getting Started with IBM Support
Note: SR is accessible from any Support Portal or Support Pages. IBM provides the SR tool to electronically submit and manage Problem Management Records (PMRs) on the Web for more control over your PMRs.