May, 2013 - Tivoli Storage Manager FastBack Support Technical Information Newsletter

Welcome to the Tivoli Storage Manager FastBack technical support information update. This communication is designed to help you derive maximum value from your TSM FastBack software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are confident that you will find these resources helpful and informative.

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We are considering sun-setting this email delivery process for our Support Technical Newsletters. (Note: This Newsletter will continue to be updated monthly)
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Thank you,
Tivoli Newsletter Program Administrator

Tivoli Storage Manager FastBack On-line Self-Help Resources:

• The Support Portal for Tivoli Storage Manger FastBack allows you to find technical content, answers, solutions and much more.
• Tivoli Loves Your Feedback! - Help us serve you better by sharing your feedback!

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Technote and FAQ documents for Tivoli Storage Manager FastBack

Top rated documents this month
Troubleshooting the FastBack mail sending problems
Documentation Updates for Tivoli Storage Manager FastBack Version 6.1.7.x
Documentation Updates for IBM Tivoli Storage Manager FastBack for Microsoft Exchange Version 6.1.x.

Most recent
Assigning management classes to Fastback for Workstation backups.
Fastback for workstation encrypted password filename
Determining FastBack Deduplicated Repository I/O speed
Collecting Data for Tivoli Storage Manager Fastback Server: Limited Mode Issues
Running the initial scan from the Fastback Central Administration Console
Claim of Fastback Repository fails
Running FastBack on virtual machines
FastBack snapshot for the same policy is repeated

Did this month's information help to resolve or prevent any technical issues? Please Select Here >>> Yes or No

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APAR documents for Tivoli Storage Manager FastBack

Most recent
IC91321: FastBack for Exchange may crash when opening a mailbox
IC90842: Sample scripts for online backup of DB2 are provided for single instance environment
IC90619: FastBack for Workstations customize scripts never runs on the client
IC91716: FastBack client on Linux causes high CPU usage
IC90830: FastBack STORAGENET service may be inaccessible after Windows shutdown
IC91498: DR fails with 'FAILED to POSTANDWAIT. Error: 81' If Branch Name contains spaces
IC91505: IPV6 Limitations in user guide need to be clarified
IC91508: Document is needed to clarify FastBack Linux client doesn't support "INCREMENTAL FOREVER"
IC91503: IPV6 Limitations in user guide need to be removed
IC89889: DR replication 'PROGRESS STATUS' behavior needs clarification in manual

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Download and Fixes documents for Tivoli Storage Manager FastBack

Most recent
IBM Fix Central - 6.1.7.2-TIV-TSMFB-FP001


• Fix Central for Tivoli Storage Manager FastBack - Tool to help you search fixes for your specific product.
• Tivoli APAR notification page - Contains a list of some open or recently closed APARs that may impact you.

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Complimentary training

• Support Technical Exchange training events for TSM FastBack - This is where you can find new or previous technical training events that are available.
• IBM Education Assistant complimentary flash modules for TSM FastBack - Short technical training modules to help with the administration of your TSM FastBack software.

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Technical Community Forums and Wikis

• Service Management Connect - Connect, learn, and share with Integrated Service Management (ISM) professionals and get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  • Storage Management forum - This forum is focused on protecting & maximizing the availability of your on demand computing data with Storage Management solutions.
  • Storage Management Community Connect, learn, and share with the Storage Management Community experts.
• Tivoli Storage Manager FastBack Wiki - Tivoli Wikis provide you with best practices and scenarios for using the product.
• Welcome to the Global Tivoli User Community - The Global Tivoli User Community is the largest on-line and off-line organization of Tivoli professionals in the world.
• Tivoli RFE Community - You can collaborate with development teams and other product users regarding product requests for enhancements topics.
  • RFE Frequently Asked Questions - Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

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Other Problem Solving Resources

• Problem Solving Resources On-line for Tivoli Storage Manager FastBack - A compiled list of URL's from our technical support teams containing documents to aid you in your system administration of TSM FastBack.
  • Collecting Data: Read First for Tivoli Storage Manager Fastback Products - Gathering this data before calling IBM Support can help you understand the problem and save time analyzing the data.
  • Collecting Data for Tivoli Storage Manager Fastback: Client Installation Issues - Gathering this data before calling IBM Support can help you understand the problem and save time analyzing the data.
  • Collecting Data for Tivoli Storage Manager Fastback: Server Installation Issues - Gathering this data before calling IBM Support can help you understand the problem and save time analyzing the data.
• TSM FastBack for Microsoft Exchange 6.1.x.x Known Issues and Limitations - This document describes the known issues and limitations for TSM FastBack for Microsoft Exchange Version 6.1.x.x
• Documentation Update for Tivoli Storage Manager FastBack Version 6.1.5.x - This tech note details the updates to the TSM FastBack Installation and Users guide for version 6.1.5.x
• Tivoli Storage Manager FastBack Requirements - This document has links to the Software and Hardware requirements for different FastBack versions and their components.
• What are Tivoli Storage Manager FastBack application logs and where are they located? - Where are the FastBack logs located and when do I need to access them?
• Tivoli Storage FastBack Information Center - This page includes various documentation links.

IBM Electronic Support - Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help you [Find information; Prevent problems; Troubleshoot; Download fixes & updates] to keep your systems, software, and applications running smoothly.

• Electronic Entry of Software Service Requests (SR) - Click here to see more details about this streamlined problem submission process to open a problem on-line with IBM Support.
• Subscribe to My Notifications for Tivoli Storage Manager FastBack and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
• IBM Assist On-site - Live remote assistance tool allows IBM Support to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
• Software product compatibility reports - Reports about compatible software combinations.
• Tivoli Support - Pro-active and Security Vulnerability Notification - IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
• IBM Software Accelerated Value Program - Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.

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Kind t regards,
The Tivoli Storage Manager FastBack Support Team!