July, 2014 - Tivoli Storage Manager FastBack Support Technical Information Newsletter



Client self assist - Technical Support Information for TSM Fastback Administrators


Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Storage Manager FastBack technical support information update. This communication is designed to help you derive maximum value by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. Problem Solving Resources On-line for Storage Manager FastBack
    A compiled list of URL's from our technical support teams containing documents to aid you in your system administration of TSM FastBack.
  2. Storage Manger FastBack
    The Support Portal for Storage Manger FastBack allows you to find technical content, answers, solutions and much more.
  3. Enhanced Customer Data Repository (ECuRep)
    A secure data repository with problem determination tools and functions for the problem management records (PMR) life cycle management.

Latest Technotes and FAQs

Most recent APARs

Latest Downloads and Fixes

  1. Fix Central for Storage Manager FastBack
    Tool to help you search fixes for your specific product.
  2. ISA Lite for TSM FastBack for Workstations
    IBM Support Assistant Data Collector to quickly collect diagnostic files, such as log files, configuration files or to run traces. This automated data collection is reliable, accurate and saves you time. Just download it for your product, extract the package and go!

Education and training

  1. Support Technical Exchange training events for TSM FastBack
    This is where you can find new or previous technical training events that are available.
  2. IBM Education Assistant complimentary flash modules for TSM FastBack
    Short technical training modules to help with the administration of your TSM FastBack software.
  3. TSM Storage portfolio related videos including the new videos
    This link is for a play list of TSM Storage portfolio related videos including the new videos.
  4. IBM authorized training - Worldwide
    Live and self paced courses on this product.

Problem Solving Resources

  1. Troubleshooting VSS problems in FastBack
    Problem Solving Rescource
  2. IBM Electronic Support
    Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help you [Find information; Prevent problems; Troubleshoot; Download fixes & updates] to keep your systems, software, and applications running smoothly.
  3. C&SI Support - Pro-active and Security Vulnerability Notification
    IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
  4. Software product compatibility reports
    Reports about compatible software combinations.
  5. IBM Software Accelerated Value Program
    Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.
  6. Tivoli Participating Product Technical Newsletters
    Link to all of Tivoli's support newsletters.

Forums and Wikis

  1. Service Management Connect
    Connect, learn, and share with Integrated Service Management (ISM) professionals and get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  2. Storage Management forum
    This forum is focused on protecting & maximizing the availability of your on demand computing data with Storage Management solutions.
    Storage Management Community
    Connect, learn, and share with the Storage Management Community experts.
  3. Storage Manager FastBack for Workstations Wiki
    This Wiki provides you with best practices and scenarios for using the TSM FastBack for Workstations product.
  4. Welcome to the Global C&SI User Community
    The Global C&SI User Community is the largest on-line and off-line organization of professionals in the world.
  5. C&SI RFE Community
    You can collaborate with development teams and other product users regarding product requests for enhancements topics.
  6. RFE Frequently Asked Questions
    Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

If you have peers or co-workers that may benefit from these newsletters, please have them Bookmark to this link Storage Manager FastBack Newsletter

The C&SI Storage Manager FastBack Support Team!

Keep up-to-date with IBM Electronic Support through these social media channels:
Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn

Related information

Tivoli Participating Product Technical Newsletters

Product Alias/Synonym

Tivoli Storage Manager Fastback
Storage Manage Fastback
TSM Fastback
Storage Fastback

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Document information

More support for:

Tivoli Storage Manager FastBack

Software version:

All Supported Versions

Operating system(s):

Platform Independent

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