July, 2014 - Provisioning Manager Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for Provisioning Manager Administrators


Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Provisioning Manager (TPM) technical support information update. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. The Support Portals for Provisioning Manager
    Find technical content, answers, solutions and much more.
  2. The Support Portals for Provisioning Managerfor Software
    Find technical content, answers, solutions and much more.
  3. Enhanced Customer Data Repository (ECuRep)
    A secure data repository with problem determination tools and functions for the problem management records (PMR) life cycle management.
  4. My Notifications for Provisioning Manager
    Subscribe and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
  5. IBM Assist On-site
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Most recent News and Flashes

Latest Technotes and FAQs

Most recent APARs

Latest Downloads and Fixes

  1. Provisioning Manager and Service Automation Manager Version 7 Database Configuration and Hygiene
    This document will provide a set of recommendations in order to manage overall database configuration and hygiene. The Database Management System (DBMS) is a common component that is integral to overall product function and performance.
  2. Fix Central for Provisioning Manager
    This document points to the fixes by version for the Provisioning Manager product.
  3. ISA Lite for Provisioning Manager
    IBM Support Assistant Data Collector to quickly collect diagnostic files, such as log files, configuration files or to run traces. This automated data collection is reliable, accurate and saves you time. Just download it for your product, extract the package and go!

Education and training

  1. Support Technical Exchange training events for Provisioning Manager
    This is where you can find new or previous technical training events that are available.
  2. IBM Education Assistant complimentary flash training modules for Provisioning Manager
    Short technical training modules to help with the administration of your software.
  3. IBM authorized training - Worldwide
    Live and self paced courses on this product.

Problem Solving Resources

  1. Collecting Data: Read First for Provisioning Manager
    Quickly collect diagnostic files such as log files and configuration files or to run traces.
  2. Provisioning Manager Documentation Central
    This page includes documentation links for Provisioning Manager.
  3. Software product compatibility reports
    Reports about compatible software combinations.
  4. Support - Pro-active and Security Vulnerability Notification
    IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
  5. IBM Software Accelerated Value Program
    Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.
  6. IBM Electronic Support
    Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help to keep your systems, software, and applications running smoothly.

Forums and Wikis

  1. Service Management Connect
    Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  2. Cloud/Virtualization Management Community
    Connect, learn, and share with the Cloud/Virtualization Management experts.
    Provisioning Manager forum
    This forum is for Provisioning Manager, Intelligent Orchestrator and TPM for Software customers to get support and provide a discussion area on all aspects of these products.
    Provisioning Manager Express forum
    This forum is an area to exchange ideas and information and host discussions on TPM Express.
  3. Provisioning Manager Wiki
    This Wiki provides you with best practices and scenarios for using the product.
  4. Welcome to the Global C&SI User Community
    The Global C&SI User Community is the largest on-line and off-line organization of professionals in the world.
  5. C&SI RFE Community
    You can collaborate with development teams and other product users regarding product requests for enhancements topics.
  6. RFE Frequently Asked Questions
    Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

If you have peers or co-workers that may benefit from these newsletters, please have them Bookmark this link Provisioning Manager Newsletter

Warmest regards,
The C&SI Provisioning Manager Support Team!

Keep up-to-date with IBM Electronic Support through these social media channels:
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Related information

Tivoli Participating Product Technical Newsletters

Product Alias/Synonym

IBM Tivoli Provisioning Manager
Tivoli Provisioning Manager
Provisioning Manager
IBM Provisioning Manager

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Document information

More support for:

Tivoli Provisioning Manager

Software version:

7.1, 7.1.1, 7.1.2, 7.2,,, 7.2.1, 7.5

Operating system(s):

AIX, AIX 6.1, AIX 64bit, HP-UX, Linux, OS/390, OS/400, Solaris, Windows, z/OS

Software edition:

All Editions

Reference #:


Modified date:


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