Client self assist - Technical Support Information for Provisioning Manager Administrators
Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Provisioning Manager (TPM) technical support information update. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.
The Support Portals for Provisioning Manager
Find technical content, answers, solutions and much more.
The Support Portals for Provisioning Managerfor Software
Find technical content, answers, solutions and much more.
Enhanced Customer Data Repository (ECuRep)
A secure data repository with problem determination tools and functions for the problem management records (PMR) life cycle management.
My Notifications for Provisioning Manager
Subscribe and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
IBM Assist On-site
Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
Most recent News and Flashes
- TPM 7.2.2 (TPM 7.2.1 Refresh Pack 1) upgrade on 7.2.1 Interim Fix 6 server
- Supported operating systems and platforms for target computers
- Supported operating systems and platforms for the provisioning server
Latest Technotes and FAQs
- LPAR provision to VMControl error CTJZI1528E
- Capturing a reference machine with a virtual drive
- Deleting an orphaned Child TPMfOSd server
- TPMfOSd 184.108.40.206 Unable to provision Windows 2012 on UEFI targets
- Web interface wrongly shows Simplified Chinese characters
- Getting a missing net driver error during deployment
- Web Component installer hang
- Configuring the Tivoli Common Agent LWIApplication service to a fixed port.
- TPM Fix Pack or iFix install fails during Core Components upgrade
- vCenter discovery failing with COPCOM232E
Most recent APARs
- IV61269: give the possibility to specify last 7 digits of a sn in target hostname
- IV60797: the copcom084e error is too generic and does not help to identify which resource is impacted
Latest Downloads and Fixes
- Prerequisite Scanner Version 220.127.116.11 Readme
- Tivoli Provisioning Manager, Interim Fix 7.1.1-TIV-TPM-IF00008
- Tivoli Provisioning Manager, Interim Fix 18.104.22.168-TIV-TPM-IF00001
- Tivoli Provisioning Manager, Interim Fix 7.1.1-TIV-TPM-IF00010
Provisioning Manager and Service Automation Manager Version 7 Database Configuration and Hygiene
This document will provide a set of recommendations in order to manage overall database configuration and hygiene. The Database Management System (DBMS) is a common component that is integral to overall product function and performance.
Fix Central for Provisioning Manager
This document points to the fixes by version for the Provisioning Manager product.
ISA Lite for Provisioning Manager
IBM Support Assistant Data Collector to quickly collect diagnostic files, such as log files, configuration files or to run traces. This automated data collection is reliable, accurate and saves you time. Just download it for your product, extract the package and go!
Education and training
Support Technical Exchange training events for Provisioning Manager
This is where you can find new or previous technical training events that are available.
IBM Education Assistant complimentary flash training modules for Provisioning Manager
Short technical training modules to help with the administration of your software.
IBM authorized training - Worldwide
Live and self paced courses on this product.
Problem Solving Resources
Collecting Data: Read First for Provisioning Manager
Quickly collect diagnostic files such as log files and configuration files or to run traces.
Provisioning Manager Documentation Central
This page includes documentation links for Provisioning Manager.
Software product compatibility reports
Reports about compatible software combinations.
Support - Pro-active and Security Vulnerability Notification
IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
IBM Software Accelerated Value Program
Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.
IBM Electronic Support
Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help to keep your systems, software, and applications running smoothly.
Forums and Wikis
Service Management Connect
Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
Provisioning Manager Wiki
This Wiki provides you with best practices and scenarios for using the product.
Welcome to the Global C&SI User Community
The Global C&SI User Community is the largest on-line and off-line organization of professionals in the world.
C&SI RFE Community
You can collaborate with development teams and other product users regarding product requests for enhancements topics.
RFE Frequently Asked Questions
Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.
Connect, learn, and share with the Cloud/Virtualization Management experts.
This forum is for Provisioning Manager, Intelligent Orchestrator and TPM for Software customers to get support and provide a discussion area on all aspects of these products.
This forum is an area to exchange ideas and information and host discussions on TPM Express.
If you have peers or co-workers that may benefit from these newsletters, please have them Bookmark this link Provisioning Manager Newsletter
The C&SI Provisioning Manager Support Team!
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