Client self assist - Technical Support Information for Provisioning Manager Administrators
Welcome to the IBM Cloud and Smarter Infrastructure's (C&SI) Provisioning Manager (TPM) technical support information update. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are confident that you will find these resources helpful and informative.
Provisioning Manager On-line Self-Help Resources:
- The Support Portals for Provisioning Manager and Provisioning Manager for Software allow you to find technical content, answers, solutions and much more.
- Electronic Entry of Software Service Requests (SR) - Click here to see more details about this streamlined problem submission process to open a problem on-line with IBM Support.
- Enhanced Customer Data Repository (ECuRep) - is a secure and fully supported data repository with problem determination tools and functions. It updates problem management records (PMR) and maintains full data life cycle management.
- Subscribe to My Notifications for Provisioning Manager and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
- IBM Assist On-site - Live remote assistance tool allows IBM Support to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
- IBM Support Assistant for Provisioning Manager will help you quickly collect diagnostic files so your problems can be solved faster.
- C&SI Loves Your Feedback! - Help us serve you better by sharing your feedback!
Keep up-to-date with IBM Electronic Support through these social media channels:
Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn
Flash and News documents for Provisioning Manager
Security Bulletin: Tivoli Provisioning Manager for OS Deployment and Tivoli Provisioning Manager for Images - OpenSSL Security Advisory updates Feb 2013 (CVE-2013-0169, CVE-2013-0166, CVE-2012-2686)
Tivoli Provisioning Manager for Software – Oracle CPU June 2013 (CVE-2013-4002)
Technote and FAQ documents for Provisioning Manager
Tuning SDI for faster tasks
Workaround about using APDE with JDK 1.6
Component variable "COMPLIANCE_COMMIT_INTERVAL" resolves DatabaseDeadlockException error
Additional steps for Tivoli Provisioning Manager after WebSphere Application Server is upgraded to V7.0
Socket Read and Connect time out value for the agent
TPM global variable to allow cancel of stuck SPB
can java be upgraded to 1.6 or 1.7 in APDE
Unable to PXE boot a Lenovo Thinkpad Tablet 2 with TPMfOSd 18.104.22.168.
Depot creation fails on a target machine with TCA
Tuning SDI for faster tasks
how to export a workflow from TPM UI in xml format
APAR documents for Provisioning Manager
IV52568: Autopack not working when detecting windows registry changes
IV50144: Qlogic san module is not blacklisted by hardware rule
IV51012: VC discovery renames existing computer with same uuid in different vcenter
IV49857: Creating yum repository on x390x, port always reverts to 80
IV51669: Running of favourite tasks - takes on previous target list details
IV50765: Task_map table with an invalid job
IV50773: Documentation lacking for smapi auth for file
IV50038: Error when running unixpostinstallsteps.sh
Download and Fixes documents for Provisioning Manager
- Fix Central for Provisioning Manager - This document points to the fixes by version for the Provisioning Manager product.
- ISA Lite for Provisioning Manager - IBM Support Assistant Data Collector to quickly collect diagnostic files, such as log files, configuration files or to run traces. This automated data collection is reliable, accurate and saves you time. Just download it for your product, extract the package and go!
Provisioning Manager and Service Automation Manager Version 7 Database Configuration and Hygiene - This document will provide a set of recommendations in order to manage overall database configuration and hygiene. The Database Management System (DBMS) is a common component that is integral to overall product function and performance.
- Support Technical Exchange training events for Provisioning Manager - This is where you can find new or previous technical training events that are available.
- IBM Education Assistant complimentary flash training modules for Provisioning Manager - Short technical training modules to help with the administration of your software.
24 Nov 2013 - SRM Survey Overview
Technical Community Forums and Wikis
- Service Management Connect - Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
- Cloud/Virtualization Management Community - Connect, learn, and share with the Cloud/Virtualization Management experts.
- Provisioning Manager forum - This forum is for Provisioning Manager, Intelligent Orchestrator and TPM for Software customers to get support and provide a discussion area on all aspects of these products.
- Provisioning Manager Express forum - This forum is an area to exchange ideas and information and host discussions on TPM Express.
- Provisioning Manager Wiki - This Wiki provides you with best practices and scenarios for using the product.
- Welcome to the Global C&SI User Community - The Global C&SI User Community is the largest on-line and off-line organization of professionals in the world.
- C&SI RFE Community - You can collaborate with development teams and other product users regarding product requests for enhancements topics.
- RFE Frequently Asked Questions - Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.
Other Problem Solving Resources
- Featured documents for Provisioning Manager - Lists featured documents identified as valuable in helping answer your questions.
- Collecting Data: Read First for Provisioning Manager - Quickly collect diagnostic files such as log files and configuration files or to run traces.
- Supported operating systems and platforms for the provisioning server
- Supported operating systems and platforms for target computers
- TPM 7210 Performance Cookbook - A consolidated approach to apply performance improvements to your TPM environment.
- Provisioning Manager 7.x Guide (FAQ) - Frequently Asked Questions from Problem Management Reports.
- Provisioning Manager Documentation Central - This page includes documentation links for Provisioning Manager.
- Software product compatibility reports - Reports about compatible software combinations.
- Support - Pro-active and Security Vulnerability Notification - IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
- IBM Software Accelerated Value Program - Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.
IBM Electronic Support - Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help you [Find information; Prevent problems; Troubleshoot; Download fixes & updates] to keep your systems, software, and applications running smoothly.
Support Center Hours and Your IBM Customer Number
When you open a Service Request, our IBM Software Support Teams are committed to responding promptly. Your IBM Customer Number is associated with the country where your product is licensed and/or your contract is registered. IBM Support Center hours cover the prevailing business hours defined in those countries. Please keep this in mind if your operations or help desk personnel are working in another time zone.
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The C&SI Provisioning Manager Support Team!
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