May, 2013 - Tivoli Provisioning Manager Customer Support Technical Information Newsletter

Welcome to the Tivoli Provisioning Manager technical support information update. This communication is designed to help you derive maximum value from your Tivoli Provisioning Manager software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are confident that you will find these resources helpful and informative.

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Tivoli Provisioning Manager On-line Self-Help Resources:

• The Support Portals for Tivoli Provisioning Manager and Tivoli Provisioning Manager for Software allow you to find technical content, answers, solutions and much more.
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Technote and FAQ documents for Tivoli Provisioning Manager

Top rated
Microsoft Windows 7 Embedded Standard
Supported operating systems and platforms for the provisioning server
Supported operating systems and platforms for target computers

Most recent
Unidirectional firewall configuration
Cannot modify idle scheme on parent server
TPMfOSd Automatically boot on hard drive during PXE boot
Dual boot system
During TCA upgrade the java upgrade failed
DCMQuery for getting server name in lower case fails
WinPE3 error while cloning a reference machine
Identify OS Profile name during deployment
TPM tpmuicert-alias key
TPM not finding WSUS office updates

Did this month's information help to resolve or prevent any technical issues? Please Select Here >>> Yes or No

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APAR documents for Tivoli Provisioning Manager

Most recent
IV38606: Cannot remove all server slots on VIOS when adding a SAN disk operation wasn't properly completed
IV38026: Attempting to delete multiple drivers from a software package crashes service
IV39196: Server OS field exceeds database length, "STRING OR BINARY DATA WOULD BE TRUNCATED"
IV38625: RHEL Cloning profile captured on HS22 fails when deployed on HS23
IV39371: Interface name is not managed during deployment
IV39797: AUTOLOGON behavior on Windows XP system can fail when there is the join domain
IV40480: Documentation enhancements regarding the minimum required DB2 authority for TPM user IDs
IV37593: Problem provisioning Power Blade - COPQLX005E
IV36437: Windows 2012 support for DataCenter and name convention change
IV37138: Incorrec computers and users were used in the Workflow when re-run Workflow task from TRACKTASK page

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Download and Fixes documents for Tivoli Provisioning Manager

Most recent
Tivoli Provisioning Manager for Images System x Edition Version 7.1.1 Fix Pa
Tivoli Provisioning Manager for Images Version 7.1.1 Fix Pack 12
Tivoli Provisioning Manager for OS Deployment Version 7.1.1 Fix Pack 12
Tivoli Provisioning Manager Runbook Automation Adaptor
Tivoli Provisioning Manager, Interim Fix 7.2.1-TIV-TPM-IF00004

Tivoli Provisioning Manager and Service Automation Manager Version 7 Database Configuration and Hygiene - This document will provide a set of recommendations in order to manage overall database configuration and hygiene. The Database Management System (DBMS) is a common component that is integral to overall product function and performance.


• Fix Central for Tivoli Provisioning Manager - This document points to the fixes by version for the Provisioning Manager product.

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Complimentary training

• Support Technical Exchange training events for Tivoli Provisioning Manager - This is where you can find new or previous technical training events that are available.
• IBM Education Assistant complimentary flash training modules for Tivoli Provisioning Manager - Short technical training modules to help with the administration of your software.

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Technical Community Forums and Wikis

• Service Management Connect - Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  • Cloud/Virtualization Management Community - Connect, learn, and share with the Cloud/Virtualization Management experts.
  • Tivoli Provisioning Manager forum - This forum is for Tivoli Provisioning Manager, Intelligent Orchestrator and TPM for Software customers to get support and provide a discussion area on all aspects of these products.
  • Tivoli Provisioning Manager Express forum - This forum is an area to exchange ideas and information and host discussions on TPM Express.
• Tivoli Provisioning Manager Wiki - Tivoli Wikis provide you with best practices and scenarios for using the product.
• Welcome to the Global Tivoli User Community - The Global Tivoli User Community is the largest on-line and off-line organization of Tivoli professionals in the world.
• Tivoli RFE Community - You can collaborate with development teams and other product users regarding product requests for enhancements topics.
  • RFE Frequently Asked Questions - Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

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Other Problem Solving Resources

• Featured documents for Tivoli Provisioning Manager - Lists featured documents identified as valuable in helping answer your questions.
  • Detailed system requirements for Tivoli Provisioning Manager - This document details the system requirements.
  • Collecting Data: Read First for Tivoli Provisioning Manager - Quickly collect diagnostic files such as log files and configuration files or to run traces.
  • MustGather: Read First for Workflows in TPM v5.1 - Gathering data before requesting support will help you understand the problem and save time analyzing the data.
• TPM 7210 Performance Cookbook
• Tivoli Provisioning Manager 7.x Guide (FAQ) - Frequently Asked Questions from Problem Management Reports.
• Troubleshooting guides for Tivoli Provisioning Manager - These guides assist with your administration of Tivoli Provisioning Manager software.
• Tivoli Provisioning Manager Document Central - This page includes documentation links for Tivoli Provisioning Manager.
• Software product compatibility reports - Reports about compatible software combinations.
• Tivoli Support - Pro-active and Security Vulnerability Notification - IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
• IBM Software Accelerated Value Program - Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.

IBM Electronic Support - Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help you [Find information; Prevent problems; Troubleshoot; Download fixes & updates] to keep your systems, software, and applications running smoothly.

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• Subscribe to My Notifications for Tivoli Provisioning Manager and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
• IBM Assist On-site - Live remote assistance tool allows IBM Support to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
• IBM Support Assistant for Tivoli Provisioning Manager will help you quickly collect diagnostic files so your problems can be solved faster.

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Warmest regards,
The Tivoli Provisioning Manager Support Team!