October, 2014 - Netcool OMNIbus Customer Support Technical Information Newsletter

Newsletter


Abstract

Client self assist - Technical Support Information for Netcool/OMNIbus Administrators

Content

Welcome Banner
C&SI Support Newsletter

October 05, 2014 | Issue #04

Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Tivoli Netcool/OMNIbus technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources


  1. The Support Portal for Netcool/OMNIbus
    Find technical content, answers, solutions and much more.
  2. IBM Assist On-site
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Most recent News and Flashes

C&SI Support is excited to announce our very own You Tube channel for training videos. Many are created by our very own support personnel.  You can find it here:  https://www.youtube.com/user/CSISupportVideos It also has links back to our other popular training outlet, IBM Education Assistant, which has over 750 pieces of content across 55 products.

Latest Technotes and FAQs


Most recent APARs


Latest Downloads and Fixes

  1. Fixes by version for OMNIbus
    This document points to the fixes by version for the OMNIbus product.
  2. Fix Central for Netcool/OMNIbus
    Tool to help you search fixes for your specific product.

Education and training

  1. Support Technical Exchange training events for Netcool/OMNIbus
    This is where you can find new or previous technical training events that are available.
  2. IBM Education Assistant complimentary flash training modules for Netcool/OMNIbus
    Short technical training modules to help with the administration of your Netcool/OMNIbus software.

Problem Solving Resources

  1. MustGather: Read First for OMNIbus
    Gathering data before requesting support will help you understand the problem and save time analyzing the data.
  2. Troubleshooting guides for OMNIbus
    Guides to help you with the administration of Netcool/OMNIbus software.
  3. Netcool/OMNIbus Information Center
    This page includes various documentation links.

Forums and Wikis

  1. Business Service Management Community
    Connect, learn, and share with the Business Service Management experts.
  2. Netcool/OMNIbus Forum
    This forum is geared towards administrators and users of the various Netcool/OMNIbus products.
  3. Netcool/OMNIbus Wiki
    This Wikis provide you with best practices and scenarios for using the product.

If you have peers or co-workers that may benefit from these newsletters, please have them Bookmark this link

Warmest regards,
The C&SI Netcool/OMNIbu Support Team!

Keep up-to-date with IBM Electronic Support through these social media channels:
Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn

Related information

Tivoli Participating Product Newsletters

Product Alias/Synonym

Netcool Omnibus
Netcool/Omnibus
Omnibus
Tivoli Netcool Omnibus
IBM Tivoli Netcool Omnibus

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Document information


More support for:

Tivoli Netcool/OMNIbus

Software version:

All

Operating system(s):

AIX, HP-UX, Linux, OS/390, OS/400, Solaris, Windows, Windows 2000, Windows XP, z/OS

Software edition:

All Editions

Reference #:

7013670

Modified date:

2014-10-10

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