July, 2014 - Netcool OMNIbus Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for Netcool/OMNIbus Administrators


Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Netcool/OMNIbus technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. The Support Portal for Netcool/OMNIbus
    Find technical content, answers, solutions and much more.
  2. Electronic Entry of Software Service Requests (SR)
    Streamlined problem submission process to open a problem on-line with IBM Support.
  3. Enhanced Customer Data Repository (ECuRep)
    A secure data repository with problem determination tools and functions for the problem management records (PMR) life cycle management.
  4. My Notifications for Netcool/OMNIbus
    Subscribe and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
  5. IBM Assist On-site
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Most recent News and Flashes

Latest Technotes and FAQs

Most recent APARs

Latest Downloads and Fixes

  1. ISA Lite for IBM Netcool/OMNIbus
    IBM Support Assistant Data Collector to quickly collect diagnostic files, such as log files, configuration files or to run traces. This automated data collection is reliable, accurate and saves you time. Just download it for your product, extract the package and go!
  2. Support's Guides for Netcool/OMNIbus Integrations : online documentation
    The Support's Guide documentation is mostly a collection of technical documentation that supplement the main user guides for specific integrations.
  3. Fixes by version for OMNIbus
    This document points to the fixes by version for the OMNIbus product.
  4. Fix Central for Netcool/OMNIbus
    Tool to help you search fixes for your specific product.
  5. APAR notification page
    Contains a list of some open or recently closed APARs that may impact you.

Education and training

  1. Support Technical Exchange training events for Netcool/OMNIbus
    This is where you can find new or previous technical training events that are available.
  2. IBM Education Assistant complimentary flash training modules for Netcool/OMNIbus
    Short technical training modules to help with the administration of your Netcool/OMNIbus software.
  3. IBM authorized training - Worldwide
    Live and self paced courses on this product

Problem Solving Resources

  1. MustGather: Read First for OMNIbus
    Gathering data before requesting support will help you understand the problem and save time analyzing the data.
  2. MustGather: for Netcool/OMNIbus Web GUI issues
    Gathering data before requesting support will help you understand the problem and save time analyzing the data.
  3. Detailed System Requirements for OMNIbus
    System requirements for Netcool/OMNIbus
  4. Troubleshooting guides for OMNIbus
    Guides to help you with the administration of Netcool/OMNIbus software.
  5. Support's Guide to IBM CORBA probes
    Visibroker was replaced by the IBM CORBA integration.
  6. Netcool/OMNIbus Information Center
    This page includes various documentation links.
  7. Software product compatibility reports
    Reports about compatible software combinations.
  8. C&SI Support - Pro-active and Security Vulnerability Notification
    IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
  9. IBM Software Accelerated Value Program
    Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.
  10. IBM Electronic Support
    Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help you to keep your systems, software, and applications running smoothly.

Forums and Wikis

  1. Service Management Connect
    Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  2. Business Service Management Community
    Connect, learn, and share with the Business Service Management experts.
    Netcool/OMNIbus Forum
    This forum is geared towards administrators and users of the various Netcool/OMNIbus products.
  3. Netcool/OMNIbus Wiki
    This Wikis provide you with best practices and scenarios for using the product.
  4. Welcome to the Global C&SI User Community
    The Global C&SI User Community is the largest on-line and off-line organization of professionals in the world.
  5. C&SI RFE Community
    You can collaborate with development teams and other product users regarding product requests for enhancements topics.
  6. RFE Frequently Asked Questions
    Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

If you have peers or co-workers that may benefit from these newsletters, please have them Bookmark this link Netcool/OMNIbus Newsletter

Warmest regards,
The C&SI Netcool/OMNIbus Support Team!

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Related information

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Product Alias/Synonym

Netcool Omnibus
Tivoli Netcool Omnibus
IBM Tivoli Netcool Omnibus

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