July, 2014 - CCMDB Customer Support Technical Information Newsletter

Newsletter


Abstract

Client self assist - Technical Support Information for CCMDB Administrators

Content

Welcome to the Customer and Smarter Infrastructure (C&SI) - Change and Configuration Management Database (CCMDB) technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. The Support Portal for Change and Configuration Management Database
    Find technical content, answers, solutions and much more.
  2. My Notifications for Change and Configuration Management Database
    Subscribe and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
  3. Electronic Entry of Software Service Requests (SR)
    Streamlined problem submission process to open a problem on-line with IBM Support.
  4. Enhanced Customer Data Repository (ECuRep)
    A secure data repository with problem determination tools and functions for the problem management records (PMR) life cycle management.
  5. IBM Assist On-site
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Latest Technotes and FAQs


Most recent APARs



Latest Downloads and Fixes

  1. Fix Central for CCMDB
    Tool to help you search fixes for your specific product.

Education and training

  1. Support Technical Exchange training events for CCMDB
    This is where you can find new or previous technical training events that are available.
  2. IBM Education Assistant complimentary flash training modules for CCMDB
    Short technical training modules to help with the administration of your software.
  3. To find live and self-paced courses on this product, visit IBM authorized training - Worldwide
    and leverage offerings from our Global Training Providers (Additionally you can click on any icon below).
  4. Support Technical Exchange training events for CCMDB
    This is where you can find new or previous technical training events that are available.
  5. IBM Education Assistant complimentary flash training modules for CCMDB
    Short technical training modules to help with the administration of your software.
  6. IBM authorized training - Worldwide
    Live and self-paced courses on this product.

Problem Solving Resources


  1. Quick Configuration for IBM CCMDB and IBM SRM
    Quick Configuration application for (CCMDB) and (TSRM) is for quickly and easily setting up key configuration settings.
  2. CCMDB Documentation Central
    This page includes various documentation links.
  3. Product Configuration Matrix
    The current configuration matrix for CCMDB.
  4. IBM Electronic Support
    Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help to keep your systems, software, and applications running smoothly.
  5. Support - Pro-active and Security Vulnerability Notification
    IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
  6. Software product compatibility reports
    Reports about compatible software combinations.
  7. IBM Software Accelerated Value Program
    Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.
  8. Collect troubleshooting data: Read First for CCMDB
    Gathering this data before calling IBM support will help you understand the problem and save time analyzing the data.
  9. Quick Configuration for IBM CCMDB and IBM SRM
    Quick Configuration application for (CCMDB) and (TSRM) is for quickly and easily setting up key configuration settings.
  10. CCMDB Documentation Central
    This page includes various documentation links.
  11. Product Configuration Matrix
    The current configuration matrix for CCMDB.
  12. IBM Electronic Support
    Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help to keep your systems, software, and applications running smoothly.
  13. Support - Pro-active and Security Vulnerability Notification
    IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
  14. IBM Software Accelerated Value Program
    Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.

Forums and Wikis

  1. Service Management Connect
    Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  2. Process Automation Community
    Connect with other members who have an interest in the Process Automation community.
  3. Change and Configuration Management Database Wiki
    This Wiki provides you with best practices and scenarios for using the product.
  4. Welcome to the Global C&SI User Community
    The Global C&SI User Community is the largest on-line and off-line organization of professionals in the world.
  5. C&SI RFE Community
    You can collaborate with development teams and other product users regarding product requests for enhancements topics.
  6. RFE Frequently Asked Questions
    Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

If you have peers or co-workers that may benefit from these newsletters, please have them Bookmark this link: Change and Configuration Management Database Newsletter

Warmest regards,
The Change and Configuration Management Database Support Team!

Keep up-to-date with IBM Electronic Support through these social media channels:
Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn

Related information

Tivoli Participating Product Newsletters

Product Alias/Synonym

CCMDB
Tivoli Change and Configuration Management Database
IBM Tivoli Change and Configuration Management Database
Tivoli CCMDB
IBM Tivoli CCMDB
Change and Configuration Management Database
Maximo Change and Configuration Management Database

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Document information


More support for:

Tivoli Change and Configuration Management Database

Software version:

7.1, 7.1.1, 7.1.2, 7.2, 7.2.1

Operating system(s):

AIX, Linux, Linux Red Hat - iSeries, OS/390, OS/400, Solaris, Windows, z/OS

Software edition:

All Editions

Reference #:

7013394

Modified date:

2014-07-07

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