December, 2014 - CCMDB Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for CCMDB Administrators


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C&SI Support Newsletter

December 05, 2014 | Issue #05

Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - CCMDB technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. The Support Portal for Change and Configuration Management Database
    Find technical content, answers, solutions and much more.
  2. IBM Assist On-site
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Most recent News and Flashes

Maximo Base Services and Common PMP versions

Latest Technotes and FAQs

atest Downloads and Fixes

  1. Fix Central for CCMDB
    Tool to help you search fixes for your specific product.

Education and training

  1. Support Technical Exchange Training Events for CCMDB
    This is where you can find new or previous technical training events that are available.
  2. IBM Education Assistant complimentary flash training modules for CCMDB
    Short technical training modules to help with the administration of your software.

Problem Solving Resources

  1. Collect troubleshooting data: Read First for CCMDB
    Gathering this data before calling IBM support will help you understand the problem and save time analyzing the data.
  2. Quick Configuration for IBM CCMDB and IBM SRM
    Quick Configuration application for (CCMDB) and (TSRM) is for quickly and easily setting up key configuration settings.
  3. CCMDB Documentation Central
    This page includes various documentation links.
  4. Product Configuration Matrix
    The current configuration matrix for CCMDB.

Forums and Wikis

  1. Process Automation Community
    Connect with other members who have an interest in the Process Automation community.
  2. Change and Configuration Management Database Wiki
    This Wiki provides you with best practices and scenarios for using the product.

If you have peers or co-workers that may benefit from these newsletters, please have them bookmark this link

Warmest regards,
The C&SI CCMDB Support Team!

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Related information

Tivoli Participating Product Newsletters

Product Alias/Synonym

Tivoli Change and Configuration Management Database
IBM Tivoli Change and Configuration Management Database
Tivoli CCMDB
Change and Configuration Management Database
Maximo Change and Configuration Management Database

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Document information

More support for:

Tivoli Change and Configuration Management Database

Software version:

7.1, 7.1.1, 7.1.2, 7.2, 7.2.1

Operating system(s):

AIX, Linux, Linux Red Hat - iSeries, OS/390, OS/400, Solaris, Windows, z/OS

Software edition:

All Editions

Reference #:


Modified date:


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