October, 2014 - Workload Scheduler Customer Support Technical Information Newsletter

Newsletter


Abstract

Client self assist - Technical Support Information for Tivoli Workload Scheduler Adminstrators

Content

Welcome Banner
C&SI Support Newsletter

October 05, 2014 | Issue #04

Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Tivoli Workload Scheduler technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources


  1. The Support Portal for Workload Scheduler
    Allows you to find technical content, answers, solutions and much more.
  2. Tivoli Workload Scheduler Support Landing Page
    This page is dedicated to Tivoli Workload Scheduler support where you can find more information related to Tivoli Workload Scheduler and quickly perform searches on subjects that are commonly asked about by our clients.
  3. IBM Assist On-site
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Workload Scheduler Developer's corner


"Do you want to learn more about new TWS releases ? "   Go there!

ReleaseNote TWS 9.1 refreshed to include the support for "parallel" upgrade between TWS 8.4 and TWS 9.1 (TWS Master and Backup 8.4 only "parallel upgrade" is supported) Click Here for more information.

Direct upgrade of the master domain manager or domain manager is not
supported, only parallel upgrade is supported from Tivoli Workload Scheduler
8.4.0.
TWS 8.4 FTA no direct upgrade is supported to TWS 9.1.
TWS 9.1 MDM will support TWS 8.4 FTAs.
TWS 8.4 MDM will support TWS 9.1. FTAs.

Since TWS 8.4 will be EOS on April 2015 it is time to upgrade to newer release!

Please feel free to contact Y88213@it.ibm.com for further assistance in upgrading TWS 8.4.

On 2nd Nov 2014 for US the DST will change !
Click this Technote to find out more.


"How to check that TWS Workstation contains objects with the EST/MST Timezones" - Click here!

IBM Workload Automation New Release preview!

Are you interested in the Next Practices in the world of Workload Automation?
Join us for the next TWS release transparent development program and be the first to watch the new features!

We have the pleasure to announce that we started ideating and implementing the next releases of
>> IBM Tivoli Workload Scheduler
>> IBM Tivoli Workload Scheduler for z/OS
>> IBM Tivoli Workload Scheduler for Applications
>> IBM Workload Automation (previously named SmartCloud Workload Automation)
>> IBM Workload Automation SaaS.

Please contact   federica.gari@it.ibm.com  to join !
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TWS 8.4 will be out-of-support on April 2015!

Ready to move to next TWS releases?

If you need assistance please contact  y88213@it.ibm.com
IBM TWS Support could assist your team on an Upgrade Plan.

Please continue to visit the  TWA Development Collaboration Community where the IBM TWS team will upload new material to deploy and configure TWS features!

Most recent News and Flashes

C&SI Support is excited to announce our very own You Tube channel for training videos. Many are created by our very own support personnel.  You can find it here:  https://www.youtube.com/user/CSISupportVideos It also has links back to our other popular training outlet, IBM Education Assistant, which has over 750 pieces of content across 55 products.

Latest Technotes and FAQs


Most recent APARs


Latest Downloads and Fixes

  1. Fixex by version for Workload Scheduler
    This document points to the fixes by version for the TWS product.
  2. Fix Central for Workload Scheduler
    Tool to help you search fixes for your specific product.
  3. Recommended fixes for Workload Scheduler and TDWC
    A comprehensive list of recommended, generally available fixes.

Education and training

  1. Workload Automation (Youtube) training modules
    Check out the available training videos for your Workload Scheduler software.
  2. Support Technical Exchange training events for Workload Scheduler
    This is where you can find new or previous technical training events that are available.

Problem Solving Resources

  1. Featured Documents for Workload Scheduler
    This list features the documents most frequently requested by our customers.
  2. Workload Scheduler Documentation Central
    This page includes various documentation links.
  3. Workload Scheduler for Applications Information Center
    This page includes various documentation links.

Forums and Wikis

  1. Process Automation Community
    Connect, learn, and share with the Process Automation experts.
  2. Workload Automation Forum
    This forum is for technical discussion focused on IBM Workload Automation products to share product knowledge and experience.

If you have peers or co-workers that may benefit from these newsletters, please have them bookmark this link

Warmest regards,
The C&SI Tivoli Workload Scheduler Support Team!

Keep up-to-date with IBM Electronic Support through these social media channels:
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Related information

Tivoli Participating Product Newsletters

Product Alias/Synonym

Tivoli Workload Scheduler
TWS
IBM Tivoli Workload Scheduler
Tivoli TWS
Workload Scheduler

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Document information


More support for:

Tivoli Workload Scheduler

Software version:

8.2, 8.2.1, 8.3, 8.4, 8.5, 8.5.1, 8.6

Operating system(s):

Platform Independent

Software edition:

Edition Independent

Reference #:

7013365

Modified date:

2014-10-15

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