January, 2016 - IBM Workload Scheduler Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for IBM Workload Scheduler Adminstrators


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IBM Technical Support Newsletter

January 19, 2016 | Issue #1

Welcome to the Tivoli Workload Scheduler Technical Support Information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. The Support Portal for IBM Workload Scheduler
    Allows you to find technical content, answers, solutions and much more.
  2. IBM Workload Scheduler Support Landing Page
    This page is dedicated to IBM Workload Scheduler support where you can find more information related to Tivoli Workload Scheduler and quickly perform searches on subjects that are commonly asked about by our clients.
  3. IBM Assist on-site
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Developer's Corner

IBM Workload Scheduler and Dynamic Workload Console V9.3 Fix Pack 1 were made available on December 22, 2015 on IBM Fix Central.
For details about the new features and fixes released with this Fix Pack, see Summary of Enhancements.
In addition, check out helpful information and videos on the What's new in the Workload Automation portfolio page, which is constantly updated with the latest features.

IBM Workload Scheduler and Dynamic Workload Console V9.2 Fix Pack 2 were made available on December 18 on IBM Fix Central.

TWS 8.5.x Announcement

Visit the TWS V8.5.x Announcement Letter for details.

EOS has been declared for these releases and will be effective on Sept. 2016. Also, the Job Scheduling Console V8.4 will be out-of-support at the same time.

"Do you want to learn more about the latest TWS releases?" Go there! Ready to move to the next TWS release?  If you need assistance please contact y88213@it.ibm.com [IBM Workload Scheduler Support can assist your team on an upgrade plan].

Is it possible to move from TWS V8.5.x to TWS V9.2? The answer is yes. Refer to the TWS V9.2 Planning and Installation Guide for information about details and limitations. In case you need additional information, send us an email at: y88213@it.ibm.com

Visit Known issues and workarounds about installation/upgrade on TDWC/TWS 9.x!

Is it possible to move from TWS V8.5.1 to IWS V9.3? The answer is yes, by applying TWS V9.3 Fix Pack 1. See the TWS 9.3 Planning and Installation Guide for more details.

Starting from August 2015, you can upgrade the agents for IBM Workload Scheduler V9.3 using IBM Endpoint Manager!
Refer to this link for details.

The IBM Workload Automation team invites you to try out the latest product features by registering for a trial on SaaS!

It includes:
  • 30 days of free usage of a fully working IWA working environment hosted on IBM CLOUD.
  • A Docker Agent already installed and active.
  • Code level is IWA 9.3 GA plus a preview of new features made available with the recent release of IWS version 9.3 Fix Pack 1:
    • Conditional dependencies
    • What-if analysis and applying changes to the plan
    • Importing Windows Task Scheduler and Cron definitions
How can I join?

Get an IBM ID (register at https://www.ibm.com/account/profile/us?page=reg). Send an email to alessandrodemicco@it.ibm.com asking for your IBM ID to be subscribed. Once a confirmation email is received, check your mailbox for a message from sender support@beta.wa.ibm.com. Click the link in the email and you are ready to get started on Workload Automation in the Cloud!

Latest Technotes and FAQs

Most recent APARs

Latest Downloads and Fixes
  1. Fix Central for Tivoli Workload Scheduler
    Fix Central provides fixes and updates for your system's software, hardware, and operating system.

Education and training
  1. IBM Workload Automation (YouTube) training modules
    Check out the available training videos for your Workload Scheduler software.

Problem Solving Resources
  1. Featured Documents for Workload Scheduler
    This list features the documents most frequently requested by our customers.
  2. IBM Workload Scheduler Knowledge Center
    Links to product documentation for all versions.
  3. Troubleshooting Guides for IBM Workload Scheduler
    This document contains links to the Troubleshooting guides for IBM Workload Scheduler (TWS) versions 8.4 through 9.2

Forums and Wikis
  1. IBM Process Automation Community
    Connect, learn, and share with the Process Automation experts.
  2. IBM Workload Automation Forum
    This forum is for technical discussion focused on IBM Workload Automation products to share product knowledge and experience.

If you have peers or co-workers that may benefit from these newsletters, please have them bookmark this link

Warmest regards,
The Tivoli Workload Scheduler Support Team!

Keep up-to-date with IBM Electronic Support through these social media channels:
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Related information

Tivoli Participating Product Newsletters

Product Alias/Synonym

Tivoli Workload Scheduler
IBM Tivoli Workload Scheduler
Tivoli TWS
Workload Scheduler

Document information

More support for:

IBM Workload Scheduler

Software version:

8.6, 9.1, 9.2, 9.3

Operating system(s):

Platform Independent

Software edition:

Edition Independent

Reference #:


Modified date:


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