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April, 2017 - IBM Workload Scheduler Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for IBM Workload Scheduler Adminstrators


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IBM Technical Support Newsletter

April 12, 2017 | Issue #16

Welcome to the Workload Scheduler Technical Support Information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. The Support Portal for Workload Scheduler
    Allows you to find technical content, answers, solutions and much more.
  2. Workload Scheduler Support Landing Page
    This page is dedicated to IBM Workload Scheduler support where you can find more information related to IBM Workload Scheduler and quickly perform searches on subjects that are commonly asked about by our clients.
  3. IBM Assist On-site
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Developer's Corner

IBM Workload Scheduler V8.6 and IBM Workload Scheduler for z/OS versions 8.6.x will no longer be supported after April 30, 2018. For details, see the announcement letters:

Beta Program for Workload Scheduler
The Beta Program for Workload Scheduler has launched on March 15. It is managed via the Workload Automation on Cloud (Software as a Service) platform.
To participate, send an email to one of the following contacts (specify your IBM ID in the request); within 24h, you will receive an email with a link to access the SaaS environment.

Workload Automation Tips
  1. Agent upgrade with minimal scheduling disruption
    Ensure scheduling continuity while minimizing upgrade efforts. Upgrade both fault-tolerant and dynamic agent instances with little or no impact on your job scheduling activities
  2. What's new in Workload Scheduler Version 9.4
    From auditing and versioning to file dependencies, learn what's new in the newest release.

  3. Become a SaaS Hero with Workload Automation!
    An easy-to-use mobile web interface, Self-Service Dashboards, where you can create your own monitoring services to analyze different Lines of Business implemented with Workload Automation and identified with a specific naming convention for Jobs, Job Streams, or Workstations.

Latest Technotes and FAQs

Most recent APARs

Latest Downloads and Fixes

  1. Fix Central for Workload Scheduler
    Fix Central provides fixes and updates for your system's software, hardware, and operating system.

Education and training

  1. Workload Automation (YouTube) training modules
    Check out the available training videos for your Workload Scheduler software.
  2. IBM Automation Academy
    A channel all about time saving, educational videos that come straight from the IBM automation experts who work with these products daily.New Abstract

Problem Solving Resources

  1. Featured Documents for Workload Scheduler
    This list features the documents most frequently requested by our customers.
  2. Workload Scheduler Knowledge Center
    Links to product documentation for all versions.
  3. Troubleshooting Guides for Workload Scheduler
    This document contains links to the Troubleshooting guides for IBM Workload Scheduler versions 8.4 through 9.3

Forums and Wikis
  1. IBM Process Automation Community
    Connect, learn, and share with the Process Automation experts.
  2. IBM Workload Automation Forum
    This forum is for technical discussion focused on IBM Workload Automation products to share product knowledge and experience.
  3. Workload Automation Transparent Development
    A social platform to discuss on existing solutions and implementations, as well as to learn and influence the next release developments.

If you have peers or co-workers that may benefit from these newsletters, please have them bookmark this link

Warmest regards,
The Workload Scheduler Support Team!

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Related information

Tivoli Participating Product Newsletters

Product Alias/Synonym

Tivoli Workload Scheduler
IBM Tivoli Workload Scheduler
Tivoli TWS
Workload Scheduler

Document information

More support for: IBM Workload Scheduler

Software version: 8.6, 9.1, 9.2, 9.3

Operating system(s): Platform Independent

Software edition: Edition Independent

Reference #: 7013365

Modified date: 12 April 2017

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