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March, 2017 - IBM Workload Scheduler Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for IBM Workload Scheduler Adminstrators


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Technical Support Newsletter

March 17, 2017 | Issue #15

Welcome to the Workload Scheduler Technical Support Information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. The Support Portal for orkload Scheduler
    Allows you to find technical content, answers, solutions and much more.
  2. Workload Scheduler Support Landing Page
    This page is dedicated to Workload Scheduler support where you can find more information related to Workload Scheduler and quickly perform searches on subjects that are commonly asked about by our clients.
  3. IBM Assist On-site
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Developer's Corner

ASAP University 2017 on May 7 - 11, 2017
The annual training program for users of Workload Scheduler and Workload Scheduler for z/OS includes 5 days of interactive educational classes and labs. Learn directly from expert users and the best-of-the-best IBM/HCL development and support team members!
More details available here.

Beta Program for Workload Scheduler
The Beta Program for Workload Scheduler launches on March 15. It is managed via the Workload Automation on Cloud (Software as a Service) platform.
To participate, send an email to one of the following contacts (specify your IBM ID in the request); within 24h, you will receive an email with a link to access the SaaS environment.

Workload Automation Tips

  1. Three things you need to know about new file dependencies
    File dependencies prevent the execution of a task until the file is created on a particular machine. Discover the top three reasons why Workload Scheduler dynamic variable substitution should be used for file dependencies.

  2. How to streamline continuous delivery through better auditing
    To meet release management and auditing requirements, Workload Scheduler V9.4 applies version control to the scheduling objects comprising your business application. All versions of your scheduling objects are maintained in the database and you can easily access them from the Dynamic Workload Console. Read this post and watch the video to see this in action!

Most recent News and Flashes

Latest Technotes and FAQs

Most recent APARs

Latest Downloads and Fixes

  1. Fix Central for Workload Scheduler
    Fix Central provides fixes and updates for your system's software, hardware, and operating system.

Education and training

  1. Workload Automation (YouTube) training modules
    Check out the available training videos for your Workload Scheduler software.
  2. IBM Automation Academy
    A channel all about time saving, educational videos that come straight from the IBM automation experts who work with these products daily.New Abstract

Problem Solving Resources

  1. Featured Documents for Workload Scheduler
    This list features the documents most frequently requested by our customers.
  2. Workload Scheduler Knowledge Center
    Links to product documentation for all versions.
  3. Troubleshooting Guides for Workload Scheduler
    This document contains links to the Troubleshooting guides for Workload Scheduler versions 8.4 through 9.3

Forums and Wikis
  1. Process Automation Community
    Connect, learn, and share with the Process Automation experts.
  2. IBM Workload Automation Forum
    This forum is for technical discussion focused on Workload Automation products to share product knowledge and experience.
  3. Workload Automation Transparent Development
    A social platform to discuss on existing solutions and implementations, as well as to learn and influence the next release developments.

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Warmest regards,
The Workload Scheduler Support Team!

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Related information

Tivoli Participating Product Newsletters

Product Alias/Synonym

Tivoli Workload Scheduler
IBM Tivoli Workload Scheduler
Tivoli TWS
Workload Scheduler

Document information

More support for: IBM Workload Scheduler

Software version: 8.6, 9.1, 9.2, 9.3

Operating system(s): Platform Independent

Software edition: Edition Independent

Reference #: 7013365

Modified date: 17 March 2017

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