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August, 2017 - IBM Workload Scheduler Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for IBM Workload Scheduler Adminstrators


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IBM Technical Support Newsletter

August 16, 2017 | Issue #20

Welcome to the IBM Workload Scheduler Technical Support Information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. The Support Portal for Workload Scheduler
    Allows you to find technical content, answers, solutions and much more.
  2. Workload Scheduler Support Landing Page
    This page is dedicated to IBM Workload Scheduler support where you can find more information related to IBM Workload Scheduler and quickly perform searches on subjects that are commonly asked about by our clients.
  3. IBM Assist On-site
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Most recent News, Flashes, and Bulletins

On July 13, 2017, IBM Workload Automation on Cloud was updated with new features and enhancements. The update contains much of the same great content released with IBM Workload Scheduler V9.4 Fix Pack 1 related to enhancements that further the transformation strategy for Cloud, Docker, and DevOps. It also addresses a significant amount of important customer enhancement requests. The IBM Workload Automation on Cloud documentation has been updated in IBM Knowledge Center.

New features are also showcased both on the Workload Automation portfolio What's new page and in the dedicated playlist for V9.4 Fix Pack 1 on the Workload Automation YouTube channel.


Workload Automation Tips

  1. Getting to know Workload Scheduler
    Are you curious about Workload Scheduler? Do you want to get to know it in an easy, immediate way? Learn how easily you can get an overview about the latest features and the ones which have decreed its success over the years!

  2. Enable your Workload Automation on Cloud Agent to run SAP R/3 jobs
    After you have requested a Workload Automation Trial and completed the agent installation on a computer on the same network as your SAP system, you have to do just few actions to enable the communication between the agent and your SAP system. Read this blog to find out how.

  3. It's not just an extreme makeover! Revamped user experience for Workload Scheduler graphical views
    Workload Scheduler V9.3 Fix Pack 1 was recently released, and among the numerous enhancements for the Dynamic Workload Console (DWC) the new Graphical Views are the most compelling with a new modern look. Read the details in this blog.

  4. Can your workload agent be ready whenever, wherever? Yes, it can... with Docker!
    Starting from the latest Workload Scheduler V9.4 fix pack 1, you can deploy the dynamic agent using Docker. The product provides you a simple way to create, update and maintain your Docker image and container with Workload Automation (WA) Dynamic Agent. Read this blog to see the top five scenarios you can address using the new feature.

  5. Workload Scheduler: What is in the box?
    Do you know? Well... just follow the link.

Most recent APARs

Latest Downloads and Fixes

  1. Fix Central for Workload Scheduler
    Fix Central provides fixes and updates for your system's software, hardware, and operating system.

Education and training

  1. Workload Automation (YouTube) training modules
    Check out the available training videos for your Workload Scheduler software.
  2. IBM Automation Academy
    A channel all about time saving, educational videos that come straight from the IBM automation experts who work with these products daily.New Abstract

Problem Solving Resources

  1. Featured Documents for Workload Scheduler
    This list features the documents most frequently requested by our customers.
  2. Workload Scheduler Knowledge Center
    Links to product documentation for all versions.
  3. Troubleshooting Guides for Workload Scheduler
    This document contains links to the Troubleshooting guides for IBM Workload Scheduler versions 8.4 through 9.3

Forums and Wikis

  1. Stack Overflow Community
    Post your question! Use the tag workload-scheduler to join the Stack Overflow community.

  2. Workload Automation Community
    A place to learn more, ask questions, make recommendations and get insights to ensure long-term success with Workload Automation.

  3. IBM Process Automation Community
    Connect, learn, and share with the Process Automation experts.

  4. IBM Workload Automation Forum
    This forum is for technical discussion focused on IBM Workload Automation products to share product knowledge and experience.

  5. Workload Automation Transparent Development
    A social platform to discuss on existing solutions and implementations, as well as to learn and influence the next release developments.

If you have peers or co-workers that may benefit from these newsletters, please have them bookmark this link

Warmest regards,
The IBM Workload Scheduler Support Team!

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Related information

Tivoli Participating Product Newsletters

Product Alias/Synonym

Tivoli Workload Scheduler
IBM Tivoli Workload Scheduler
Tivoli TWS
Workload Scheduler

Document information

More support for: IBM Workload Scheduler

Software version: 8.6, 9.1, 9.2, 9.3

Operating system(s): Platform Independent

Software edition: Edition Independent

Reference #: 7013365

Modified date: 16 August 2017

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