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February, 2018 - IBM Workload Scheduler Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for IBM Workload Scheduler Adminstrators


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IBM Technical Support Newsletter

February 14, 2018 | Issue #26

Welcome to the IBM Workload Scheduler Technical Support Information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. The Support Portal for Workload Scheduler
    Allows you to find technical content, answers, solutions and much more.
  2. Workload Scheduler Support Landing Page
    This page is dedicated to IBM Workload Scheduler support where you can find more information related to IBM Workload Scheduler and quickly perform searches on subjects that are commonly asked about by our clients.
  3. IBM Assist On-site
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Most recent News, Flashes, and Bulletins

End of Support (EOS) of IBM Workload Scheduler for z/OS V8.6.x
IBM Workload Scheduler V8.6.x will go out of support on April 30, 2018.
The HCL Workload Automation Team is available for an "Ask the Expert" session about how to upgrade to a later version. Please, contact

IBM Think 2018 - Las Vegas, March 19 - 22
This flagship IBM conference gathers thinkers like you to learn, innovate, and make the world of business work smarter. Explore what you will find at Think and how to register!

UNIVERSITY 2018 - Chart your Workload Automation to True North
ASAP UNIVERSITY 2018 is ​a ​5-day ​training ​intensive ​for ​users ​of ​IBM ​Workload ​Scheduler ​and ​IBM ​Workload ​Scheduler ​for ​z/OS ​that ​empowers ​companies ​to ​chart ​Workload ​Automation ​performance ​and ​profitability ​to ​true ​north. It will be held May 6 – 10, 2018 at the Hyatt Regency Minneapolis.
Register now

Workload Automation Tips

  1. An easy example of how to submit a job stream using Workload Automation Client libraries
    Starting from version 9.3 FP2, Workload Automation provides a new set of REST APIs that give you programmatic access to Workload Automation services. This blog describes how to use the Workload Automation Client libraries to submit an existing job stream.

  2. Workload Scheduler for z/OS: at-a-glance power with the Dynamic Workload Console (Part 1)
    Workload Scheduler for z/OS is supposed handle your plans and run all the jobs you need without intervention, but when somethings goes wrong, the Dynamic Workload Console is there to help you deal with the expected and unexpected events.
    Read this blog to take a look at a first scenario that can be improved with the graphical and predictive analytics functionalities of the Dynamic Workload Console.

  3. Workload Scheduler for z/OS: at-a-glance power with the Dynamic Workload Console (Part 2)
    This second part of the blog about the functionalities of the Dynamic Workload Console is about monitoring, troubleshooting, and recovering in the same place.

  4. Design Thinking at HCL
    Explore how in HCL we embraced Design Thinking to design a unique product experience, always working with customers and for customers!

Latest Technotes and FAQs

Most recent APARs

Latest Downloads and Fixes

  1. Fix Central for Workload Scheduler
    Fix Central provides fixes and updates for your system's software, hardware, and operating system.

Education and training

  1. Workload Automation (YouTube) training modules
    Check out the available training videos for your Workload Scheduler software.
  2. IBM Automation Academy
    A channel all about time saving, educational videos that come straight from the IBM automation experts who work with these products daily.New Abstract

Problem Solving Resources

  1. Featured Documents for Workload Scheduler
    This list features the documents most frequently requested by our customers.
  2. Workload Scheduler Knowledge Center
    Links to product documentation for all versions.
  3. Troubleshooting Guides for Workload Scheduler
    This document contains links to the Troubleshooting guides for IBM Workload Scheduler versions 8.4 through 9.3

Forums and Wikis
  1. Stack Overflow
    Post your question! Use the tag workload-scheduler to join the Stack Overflow community.

  2. Workload Automation Community
    A place to learn more, ask questions, make recommendations and get insights to ensure long-term success with Workload Automation.

  3. IBM Process Automation Community
    Connect, learn, and share with the Process Automation experts.
  4. IBM Workload Automation Forum
    This forum is for technical discussion focused on IBM Workload Automation products to share product knowledge and experience.
  5. Workload Automation Transparent Development
    A social platform to discuss on existing solutions and implementations, as well as to learn and influence the next release developments.

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Warmest regards,
The Workload Scheduler Support Team!

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Related information

Tivoli Participating Product Newsletters

Product Alias/Synonym

Tivoli Workload Scheduler
IBM Tivoli Workload Scheduler
Tivoli TWS
Workload Scheduler

Document information

More support for: IBM Workload Scheduler

Software version: 8.6, 9.1, 9.2, 9.3

Operating system(s): Platform Independent

Software edition: Edition Independent

Reference #: 7013365

Modified date: 14 February 2018

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