Client self assist - Technical Support Information for Maximo Asset Management Administrators
Welcome to the Cloud and Smarter Infrastructure's (C&SI) Maximo Asset Management (MAM) technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are confident that you will find these resources helpful and informative.
Maximo Asset Management on-line Self-Help Resources:
- The Support Portal for Maximo Asset Management allows you to find technical content, answers, solutions and much more.
- Maximo Asset Management Support Landing Page (Home) - This is your first stop when looking for help on Maximo. Select the tab that best matches the information you are looking for and click a topic button for a targeted list of popular documents on the subject.
- Electronic Entry of Software Service Requests (SR) - Click here to see more details about this streamlined problem submission process to open a problem on-line with IBM Support.
- IBM Assist On-site - Live remote assistance tool allows IBM Support to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
- Subscribe to My Notifications for Maximo Asset Management and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
- Enhanced Customer Data Repository (ECuRep) - is a secure and fully supported data repository with problem determination tools and functions. It updates problem management records (PMR) and maintains full data life cycle management.
Keep up-to-date with IBM Electronic Support through these social media channels:
Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn
Technical Community Forums and Wikis
- Service Management Connect - Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
- Asset Management community - Connect, learn, and share with the Asset Management experts.
- Maximo Forum - This forum is geared towards administrators and users of the various Maximo products.
- Facilities Management Maximo User Group (FMMUG)- This is a forum for IBM Maximo users in the facilities management industry to exchange information, methods and experiences.
- Maximo Asset Management Wiki - hosts a collaborative repository of technical information about IBM Maximo Asset Management.
- Welcome to the Global C&SI User Community - The Global C&SIi User Community is the largest on-line and off-line organization of professionals in the world.
- C&SI RFE Community - You can collaborate with development teams and other product users regarding product requests for enhancements topics.
- RFE Frequently Asked Questions - Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.
News and Flash documents for Maximo Asset Management
Supporting response content for all synchronous service messages
Job plan conditions
Tivoli APAR notification page
Featured documents for Maximo Asset Management
End of Support Announcement (EOS) for Maximo 7.1x
Technote and FAQ documents for Maximo Asset Management
Collecting data for: Maximo DOCLINKS
"BMXAA4200E - Record Has Been Updated by Another User. Refetch and Try Again."
Reading Type Field on Meters Tab, Assets (Tr) Application is Not Editable
ERROR: BMXAA4176E - Attribute ASSETLOCPRIORITY Does Not Exist
PM forecast logic for Time-Based PMs
Setting a Field as Read-only Maximo
Dropdown/Combo box in Maximo
Maximo Support Resources (Self Help)
Hard and Soft Reservations in Maximo 7.5
Buildmaximoear process is slow
Translated documentation is overwritten when you install Maximo for Nuclear Power 220.127.116.11
Maximo 7.1.x System information displaying in the IE title bar (for WebSphere only)
Birt Report design - using parameters in the Eclipse designer
Labor Reporting Application missing following 6 to 7 upgrade
Running "Commit Changes" in the Scheduler in Background Mode
Unable to Move Rotating Asset
Unable to Duplicate PR
Some cells appear to be merged in XLS output, upon downloading the report from Maximo application
Returning a ROTATING Item in 6X and 7X
Maximo Asset Management 7.5 Preview Site
APAR documents for Maximo Asset Management
IV48137: Application designer very slow and hangs while using internet explore
IV50469: Crew logic for capacity planning optimization - additional capacity tab
IV52600: Maximo does not allow a transfer of aphard or hard material reservation from bin to bin for quantity that is not available
IV52583: 7503 wo tracking - work log font size issue
IV52258: E-signature dialog does not display for inventory actions
IV52586: Graphical assignment application performance problem on resource query
IV52594: 7505 inventory.glcontrolacc not updated as expected.
IV52549: Error message shows up when trying to add an existing service address to a work order
IV52530: Asset (cm) cost is not populated from PO receipt
IV52592: Bmxaa4196e error when creating a contract for a conditional item from rfq
IV52584: Autoscroll problem
Download and Fixes documents for Maximo Asset Management
- ISA Lite Collectors Available for Maximo and Related Products - IBM Support Assistant (ISA) Lite tools are available for many IBM Maximo related products. ISA Lite simplifies the collection of critical data for use when opening a PMR.
- Fix Central for Maximo Asset Management - Tool to help you search fixes for your specific product.
- Fixes by Versions for Maximo and TAMIT - This list reflects the latest and recommended fixes.
- APAR notification page - Contains a list of some open or recently closed APARs that may impact you.
Tivoli Monitoring Agent for Maximo 7.1.1 Feature Pack
Maximo for Service Providers 7.5.1 Translated Documentation
IBM Fix Central - Maximo 18.104.22.168 Interim Fix 013
IBM Fix Central - Maximo 22.214.171.124 Interim Fix 008
IBM Fix Central - Maximo 126.96.36.199 Interim Fix 012
IBM Fix Central - Maximo 188.8.131.52 Interim Fix 030
IBM Fix Central - Maximo 184.108.40.206-TIV-MAMCM-IF007
IBM Fix Central - Maximo 220.127.116.11 Interim Fix 002
IBM Fix Central - Maximo 18.104.22.168 Interim Fix 011
IBM Fix Central - Maximo 22.214.171.124 Interim Fix 029
- Support Technical Exchange training events for Maximo Asset Management - New or previous technical training events that are available.
- IBM Education Assistant complimentary flash training modules released for Maximo Asset Management - Short technical training modules to help with the administration of Maximo Asset Management.
- Maximo Asset Management Youtube videos - This playlist includes videos that are a part of the IBM Asset Management solution.
July - Nov 2013 - Maximo Asset Management and SmartCloud Control Desk Migration Series
Well received event
14 Dec 2011 - User Assistance in IBM Maximo Asset Management 7.5
Other Problem Solving Resources
- Maximo Asset Management Support Resources (home) - This page is your first stop when looking for help on Maximo Asset Management.
- Featured documents for Domains (Crossovers, Lookups, and Value Lists) - Featured Documents for the Domains application.
- Featured documents for Maximo Asset Management - Lists the most requested documents as well as those identified as valuable in answering your questions.
- Collecting Data: Read first for Maximo Asset Management - Gathering this data before calling IBM support will help you understand the problem and save time analyzing the data.
- Detailed system requirements for Maximo Asset Management - This document details the system requirements.
- Troubleshooting and support documentation for Maximo Asset Management for 126.96.36.199
- Useful Links for Maximo 7.5 - The links below include useful Maximo 7.5 content and currently available 7.5 product downloads.
- Maximo Asset Management Documentation Central - This page includes various documentation links.
- License Management Tool - A no-charge offering that helps calculate number of Processor Value Units (PVUs).
IBM Electronic Support - Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help you [Find information; Prevent problems; Troubleshoot; Download fixes & updates] to keep your systems, software, and applications running smoothly.
- Software product compatibility reports - Reports about compatible software combinations.
- IBM Software Accelerated Value Program - Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.
- Support - Pro-active and Security Vulnerability Notification - IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
- Product Configuration Matrix - The current configuration matrix for Maximo.
When you open a Service Request, our IBM Software Support Teams are committed to responding promptly. Your IBM Customer Number is associated with the country where your product is licensed and/or your contract is registered. IBM Support Center hours cover the prevailing business hours defined in those countries. Please keep this in mind if your operations or help desk personnel are working in another time zone.
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The Maximo Asset Management Support Team!
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