July, 2014 - Maximo Asset Management Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for Maximo Asset Management Administrators


Welcome to the Cloud and Smarter Infrastructure (C&SI) - Maximo Asset Management (MAM) technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. The Support Portal for Maximo Asset Management
    Find technical content, answers, solutions and much more.
  2. Maximo Asset Management Support Landing Page (Home)
    This is your first stop when looking for help on Maximo. Select the tab that best matches the information you are looking for and click a topic button for a targeted list of popular documents on the subject.
  3. Electronic Entry of Software Service Requests (SR)
    Streamlined problem submission process to open a problem on-line with IBM Support.
  4. IBM Assist On-site
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
  5. My Notifications for Maximo Asset Management
    Subscribe and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
  6. Enhanced Customer Data Repository (ECuRep)
    A secure data repository with problem determination tools and functions for the problem management records (PMR) life cycle management.

Most recent News and Flashes

Latest Technotes and FAQs

Most recent APARs

Latest Downloads and Fixes

  1. ISA Lite Collectors Available for Maximo and Related Products
    IBM Support Assistant (ISA) Lite tools are available for many IBM Maximo related products. ISA Lite simplifies the collection of critical data for use when opening a PMR.
  2. Fix Central for Maximo Asset Management
    Tool to help you search fixes for your specific product.
  3. Fixes by Versions for Maximo and TAMIT
    This list reflects the latest and recommended fixes.
  4. APAR notification page
    Contains a list of some open or recently closed APARs that may impact you.

Education and training

  1. Support Technical Exchange training events for Maximo Asset Management
    New or previous technical training events that are available.
  2. IBM Education Assistant complimentary flash training modules released for Maximo Asset Management
    Short technical training modules to help with the administration of Maximo Asset Management.
  3. Maximo Asset Management Youtube videos
    This playlist includes videos that are a part of the IBM Asset Management solution.
  4. IBM authorized training - Worldwide
    Live and self paced courses on this product.

Problem Solving Resources

  1. Featured documents for Domains (Crossovers, Lookups, and Value Lists)
    Featured Documents for the Domains application.
  2. Featured documents for Maximo Asset Management
    Lists the most requested documents as well as those identified as valuable in answering your questions.
  3. Collecting Data: Read first for Maximo Asset Management
    Gathering this data before calling IBM support will help you understand the problem and save time analyzing the data.
  4. Collecting data for: Maximo DOCLINKS
    Gathering this data before calling IBM support will help you understand the problem and save time analyzing the data.
  5. Collecting data for: Maximo E-Mail Listener
    Gathering this data before calling IBM support will help you understand the problem and save time analyzing the data.
  6. Detailed system requirements for Maximo Asset Management
    This document details the system requirements.
  7. Useful Links for Maximo 7.5
    The links below include useful Maximo 7.5 content and currently available 7.5 product downloads.
  8. Maximo Asset Management Documentation Central
    This page includes various documentation links.
  9. License Management Tool
    A no-charge offering that helps calculate number of Processor Value Units (PVUs).
  10. Software product compatibility reports
    Reports about compatible software combinations.
  11. IBM Software Accelerated Value Program
    Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.
  12. Support - Pro-active and Security Vulnerability Notification
    IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
  13. Product Configuration Matrix
    The current configuration matrix for Maximo.

Forums and Wikis

  1. Service Management Connect
    Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  2. Asset Management community
    Connect, learn, and share with the Asset Management experts.
    Maximo Forum
    This forum is geared towards administrators and users of the various Maximo products.
    Facilities Management Maximo User Group (FMMUG)
    This is a forum for IBM Maximo users in the facilities management industry to exchange information, methods and experiences.
  3. Maximo Asset Management Wiki
    Hosts a collaborative repository of technical information about IBM Maximo Asset Management.
  4. Welcome to the Global C&SI User Community
    The Global C&SIi User Community is the largest on-line and off-line organization of professionals in the world.
  5. C&SI RFE Community
    You can collaborate with development teams and other product users regarding product requests for enhancements topics.
  6. RFE Frequently Asked Questions
    Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

If you have peers or co-workers that may benefit from these newsletters, please have them Bookmark this link: Maximo Assent Management Newsletter

The Maximo Asset Management Support Team!

Keep up-to-date with IBM Electronic Support through these social media channels:
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Related information

Tivoli Participating Product Support Technical Newslett
Asset Management Support Resources (home)
Real Estate and Facilities Management Community

Product Alias/Synonym

IBM Tivoli Maximo Asset Management
IBM Tivoli Maximo Asset Manager
Maximo Asset Management
Maximo Asset Manager
Tivoli Maximo Asset Manager
Tivoli Maximo Asset Management

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Document information

More support for:

IBM Maximo Asset Management

Software version:

Version Independent

Operating system(s):

AIX, HP-UX, Linux, Windows

Software edition:

Edition Independent

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