May, 2013 - Tivoli Monitoring V6.x Customer Support Technical Information Newsletter

Welcome to the Tivoli Monitoring V6 technical support information update. This communication is designed to help you derive maximum value from your Tivoli Monitoring V6 software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are confident that you will find these resources helpful and informative.

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Tivoli Monitoring V6 and Agents On-line Self-Help Resources:

• The Support Portals for Tivoli Monitoring V6 and ITM Universal Agents allow you to find technical content, answers, solutions and much more.
• Tivoli Monitoring V6 Agents newsletter- Latest edition of the Tivoli Monitoring V6 Agents Technical newsletter.
• Tivoli Loves Your Feedback! - Help us serve you better by sharing your feedback!

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News and Flash documents for Tivoli Monitoring V6

Flash
Tivoli Monitoring 6.3 Take action command fails with message "automation request rejected"
PARMGEN Configuration for OMEGAMON/TMS Products on z/OS
AA40266 ERROR INSTALLING HKLV623

News
IBM Education Assistant 5 New flash modules on Agent topics for Tivoli Monitoring versions 6.x & 7.x
IBM Education Assistant 3 New Agents training modules for ITM versions 6.2.x Agent Builder

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Technote and FAQ documents for Tivoli Monitoring V6

Top rated documents this month
Feature documents: OMEGAMON V510 ITM V623 on z/OS (April update)
Understanding the RSU and PUT process
ITM Version 6 MDV APAR Parity
Recommended Maintenance Service Levels for OMEGAMON XE products on ITM V6.x

Most recent
TEPS configuration reports 231 error on Unix
Automating historical data collection configuration for TCR Reports
Collecting data for the Machine ID attribute with the systemP agent
ITM 6 Log File adapter does not comply to polling parameters on Windows
Recommended Maintenance Service Levels for OMEGAMON XE products on ITM V6.x
Missing subnodes for Tivoli Log File (LO) agent
Prompted to accept valid, but expired certificate affecting NLS Clients
Non busy servers monitored using Linux Agentless (R4) agent appears as fully busy (CPUidle=0).
Difference of process table of Unix Agent and AIX Premium Agent
Semicolon in Situation column data is replicated

Did this month's information help to resolve or prevent any technical issues? Please Select Here >>> Yes or No

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APAR documents for Tivoli Monitoring V6

Most recent
IV41215: Bracket { in format results in load Metafile execution exception
IV25184: 6.2.2.4-TIV-ITM_LFA-IF0007 has extra trace statements in log
IV39967: Restore file is not monitored after CONF/FMT files modified
IV35507: "Enterprise Summary Report" can fail when there are missing tables

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Download and Fixes documents for Tivoli Monitoring V6

Most recent
IBM Tivoli Monitoring 6.2.3 Fix Pack 3 (6.2.3-TIV-ITM-FP0003)
IBM Tivoli Monitoring 6.3.0 Fix Pack 1 (6.3.0-TIV-ITM-FP0001)
IBM Tivoli Monitoring 6.2.3 Fix Pack 4 (6.2.3-TIV-ITM-FP0004)
Tivoli Log File Agent, Version 6.2.3.2 Interim Fix 04 6.2.3.2-TIV-ITM_LFA-IF0004
Tivoli Log File Agent, Version 6.2.3.2 Interim Fix 03 6.2.3.2-TIV-ITM_LFA-IF0003


• ITM V6 Download Links - Direct links to Monitoring product fixes.
• ITM V6 Agents Download Links - Direct links to Monitoring Agents product fixes.
• Fix Central for Tivoli Monitoring V6 - Tool to help you search fixes for your specific product.
• Recommended Maintenance Service Levels for OMEGAMON XE products on ITM V6.x - Maintenance recommendations represent the minimum level of maintenance that is recommended.
• Platform Maintenance Tables - Provides links to the various deliverables for the platform components related to the corresponding fix pack and patch levels.

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Complimentary training

• Support Technical Exchange training events for ITM V6 - This is where you can find new or previous technical training events that are available.
• IBM Education Assistant complimentary flash training modules for ITM V6 - Short technical training modules to help with the administration for ITM V6.
• Installation and deletion of the agent for i5/OS 6.2
• Configuration and administration for th ITM agent for i5/OS 6.2

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Technical Community Forums and Wikis

• Service Management Connect - Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  • Cloud/Virtualization Management - Connect with other members who have an interest in the Cloud/Virtualization community.
  • Application Performance Management Community - Connect with other members who have an interest in the Application Performance Management community.
  • Business Service Management Community - Connect, learn, and share with the Business Service Management experts.
  • Business Service Management Forums - Connect, learn, and share with the Business Service Management experts.
• IBM Tivoli Monitoring V6 Agents Wiki & Tivoli Universal Agents Wiki - these Wikis provide you with the best practices and scenarios for your ITM Agents product.
• Tivoli Monitoring V6 Wiki - this Wiki provides you with best practices and scenarios for your ITM V6 product.
• Welcome to the Global Tivoli User Community - The Global Tivoli User Community is the largest on-line and off-line organization of Tivoli professionals in the world.
• RSS Tivoli Monitoring V6 Product feeds - This feed contains frequently updated content for ITM V6.
• Tivoli RFE Community - You can collaborate with development teams and other product users regarding product requests for enhancements topics.
  • RFE Frequently Asked Questions - Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

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Other Problem Solving Resources

• Featured documents for ITM V6 - This list features the documents most frequently requested by our customers.
  • MustGather: Read first for Tivoli Monitoring - Gathering data before requesting support will help you understand the problem and save time analyzing the data.
  • ITM V6 Detailed System Requirement - The list below includes links to the system requirements for ITM v6.2.0.
• Recommended Maintenance Service Levels for OMEGAMON XE products on ITM V6.x - Focus on verification of the OMEGAMON XE products and components running with ITM Version 6.x.
• IBM Tivoli Monitoring V6 Information Center - This page includes various documentation links for ITM V6 releases.
• IBM Tivoli Monitoring Universal Agents Information Center - This page includes various documentation links for ITM V6 Agents.

IBM Electronic Support - Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help you [Find information; Prevent problems; Troubleshoot; Download fixes & updates] to keep your systems, software, and applications running smoothly.

• Electronic Entry of Software Service Requests (SR) - Click here to see more details about this streamlined problem submission process to open a problem on-line with IBM Support.
• Subscribe to My Notifications for Tivoli Monitoring V6 and ITM Universal Agents receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
• IBM Assist On-site - Live remote assistance tool allows IBM Support to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
• Software product compatibility reports - Reports about compatible software combinations.
• Tivoli Support - Pro-active and Security Vulnerability Notification - IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
• IBM Software Accelerated Value Program - Delivers a pro-active, cost-reducing, and productivity enhancing advisory service advisory service.

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Warmest regards,
The Tivoli Monitoring V6 Support Team!