How to download, install, and run tools through IBM Support Assistant Workbench 4.1

Product documentation


Abstract

The IBM Support Assistant Workbench provides a tooling platform for you to easily download and use problem determination and analysis tools at no charge. This document explains how to download, install, and run problem determination tool add-ons.

Content

To download, install, and run problem determination tools from the IBM Support Assistant Workbench, follow these simple steps:

Download and Install the Tools:

  1. If you don't already have the Support Assistant Workbench, download and install the IBM Support Assistant Workbench.
  2. From the Support Assistant Workbench, click Update > Find New... > Tools Add-ons.
  3. In the window that pops up, select the tools that you would like to install and follow the on-screen instructions to complete the installation. When the installation has completed, the Workbench will restart.


Run the Tools:

  1. Start the IBM Support Assistant Workbench.
  2. From the Welcome page, click Analyze Problem.
  3. On the "Analyze Problem" tab, select Tools. You will see a list of all the installed tools.
  4. Select the tool you would like to run and click Launch to run the tool.


If you can't reach the IBM hosted ISA update site, then you can install a snapshot of it within your intranet. See "Local update site for IBM Support Assistant 4.1 workbench" for more information.



Learn about IBM Support Assistant 5 here.

Related information

Download IBM Support Assistant Workbench 4.1
IBM Support Assistant Workbench Tool Add-ons
IBM Support Assistant 5.0
Tools for IBM Support Assistant 5.0

Rate this page:

(0 users)Average rating

Add comments

Document information


More support for:

IBM Support Assistant
Tool Add-ons

Software version:

4.1

Operating system(s):

Linux, Windows

Software edition:

Workbench

Reference #:

7013279

Modified date:

2010-04-30

Translate my page

Machine Translation

Content navigation