MustGather: Read First for IBM Tivoli Netcool/Reporter

Product documentation


Abstract

For every problem, collecting data can aid in problem determination and save time resolving Problem Management Records (PMRs).

Gathering this data before calling IBM® support will help you understand the problem and save time analyzing the data.

Content

Collecting MustGather data early, even before opening the PMR, helps IBM® Support quickly determine if:

  • Symptoms match known problems (rediscovery).
  • There is a non-defect problem that can be identified and resolved.
  • There is a defect that identifies a workaround to reduce severity.
  • Locating root cause can speed a development code fix.

MustGather: Read First table of contents:



Gathering General Information
Gathering Component Specific Information
Submitting Information to IBM Support
Online Self-Help Resources
Related Information




Gathering General Information

For supported levels of IBM Tivoli Netcool/Reporter you can use IBM Support Assistant (ISA) to capture general information. Alternatively, you can also manually collect the general information. Review the corresponding technical document below related to the specific problem.
Entering general information into an electronically-opened PMR ESR eliminates the delay in resolving your problem, resulting from the time needed to collect and provide general initial information.


Gathering Component Specific Information


If one of the product components below matches your symptom, or the part of the product with which you are experiencing problems, follow the instructions in the associated MustGather document:

View allMustGather documents.
Problem Component, Symptom, or Description
Information to Gather
IBM Tivoli Netcool/Reporter 2.2 IBM Tivoli Netcool/Reporter 2.2
.
Submitting Information to IBM Support

Online Self-Help Resources
  • Utilize the IBM Electronic Service Request tool to access the Tivoli OMNIbus Support team when requiring assistance from IBM.
  • Use the IBM Support Assistant (ISA), this free cross product tool assists you in increasing your capacity for self-help. The Tivoli OMNIbus server has a plugin for the ISA tool.
  • Install and use the IBM Support Toolbar. This is a stand-alone application that allows you to easily search IBM.com for all types of software support content plus organizes the major areas of not only Software support, but the individual brand support sites into a concise application.
  • Install and use a RSS Reader. The Tivoli OMNIbus server has RSS Feeds that you can subscribe to to remain update on Tivoli OMNIbus server news. Help topics in regards to RSS can be found here.

Related Information

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Document information


More support for:

Tivoli Netcool/Reporter

Software version:

2.2

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows, Windows 2003 server

Software edition:

All Editions

Reference #:

7012511

Modified date:

2014-12-01

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