April, 2014 - Tivoli Storage Manager Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for TSM Distributed Administrators


Welcome to the IBM Cloud and Smarter Infrastructure's (C&SI) Tivoli Storage Manager (TSM) technical support information update. This communication is designed to help you derive maximum value from your TSM software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are confident that you will find these resources helpful and informative.

Tivoli Storage Manager On-Line Self-Help Resources:

News and Flash documents for Tivoli Storage Manager
Technote and FAQ documents for Tivoli Storage Manager
Download and Fixes documents for Tivoli Storage Manager
Complimentary Training
Problem-Solving Resources On-line

Tivoli User's Group TSM Library -
Introduction to TSM Operations Center
TSM for Virtual Environments, 6.4
The Storage Manager's Guide to Improving Backup and Recovery Reporting

IBM Electronic Support - Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help you [Find information; Prevent problems; Troubleshoot; Download fixes & updates] to keep your systems, software, and applications running smoothly.
  • Electronic Entry of Software Service Requests (SR) - Click here to see more details about this streamlined problem submission process to open a problem on-line with IBM Support.
  • IBM Assist On-site - Live remote assistance tool allows IBM Support to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Click Here for the complete version of the Previous Month's Tivoli Storage Manager Technical Newsletter Edition

Technical Community Forums and Wikis
  • Service Management Connect - Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  • Tivoli Storage Manager Wiki - This Wiki provides you with best practices and scenarios for using the product.
  • Welcome to the Global C&SI User Community - The Global C&SI User Community is the largest on-line and off-line organization of professionals in the world.
  • C&SI RFE Community - You can collaborate with development teams and other product users regarding product requests for enhancements topics.

If you have peers or co-workers that my benefit from these newsletters, please have them click the Subscribe link from the email they would like to receive this newsletter Subscribe Tivoli Storage Manager Newsletter

Kind regards,
The C&SI Tivoli Storage Manager Support Team!

Related information

Tivoli Participating Product Technical Newsletters

Product Alias/Synonym

Tivoli Storage Manager
IBM Tivoli Storage Manager
Tivoli Storage Manager

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