Client self assist - Technical Support Information for TSM Distributed Administrators
Welcome to the IBM Cloud and Smarter Infrastructure's (C&SI) Tivoli Storage Manager technical support information update. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.
Tivoli Storage Manager on-line self-help resources:
- Support Portal for Tivoli Storage Manger - Find technical content, answers, solutions and much more.
- Featured Documents for Tivoli Storage Manager - This document contains links to key information documents and is divided into linked sections for ease of navigation. You may use the links below to jump to the desired section of the document.
Keep up-to-date with IBM Electronic Support through these social media channels:
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Latest News and Flashes
Security Bulletin: Tivoli Storage Manager Server Certificate Chaining Vulnerability (CVE-2013-6747)
Security Bulletin: TSM Server CPU Utilization (CVE-2014-0963)
Security Bulletin: Security vulnerability identified in an IBM Tivoli Monitoring shared component shipped with Tivoli Monitoring for TSM 6.3
TSM 5.5 and 6.1 EOS April 30, 2014
TSM 6.2 EOS April 30, 2015
Most recent Technotes and FAQs
ANS1030E During Tivoli Storage Manager Incremental Backup
TSM Client APARs fixed in 7.1.0 and 7.1.0.x (1648007)
Tivoli Storage Manager ODBC configuration with OpenOffice on Windows 7
Tivoli Storage Manager ODBC configuration with Microsoft Access
Tivoli Storage Manager upgrade fails because of missing DB2 files
dsmserv db2diag.log ADM10502W Health indicator "Database Backup Required"
ANR0132E Memory allocation error with sufficient memory
Tivoli Storage Manager (TSM) Client backup failing with error ANS1999E
Client fails: ANS1357S Session rejected: Downlevel client code version
Handling messages ANR1330E and ANR1331E
Can NDMP backups be configured for tape drive encryption
Relocating of the adsm.sys directory for system state backups
IBM Tivoli Storage Manager Suite for Unified Recovery - Front End V7.1
Considerations when upgrading to Tivoli Storage Manager v7
Latest Downloads and Fixes
- Latest TSM Server and Client Downloads - Fix Packs and Interim Fixes - This page has the server and client download links to the latest fix packs and interim fixes by version.
- Recommendations for TSM Client and Server Fixes - This document answers the frequently asked question, what product version does IBM recommend?
- APAR notification page - Contains a list of some open or recently closed APARs that may impact you.
IBM Tivoli Storage Manager (TSM) client 7.1.0.x interim fix downloads
IBM Tivoli Storage Manager Version 7.1 for Windows Servers
IBM Tivoli Storage Manager Version 7.1 for AIX/Linux/UNIX Servers
Education and training
- Support Technical Exchange training events for Tivoli Storage Manager - This is where you can find new or previous technical training events that are available..
- IBM Education Assistant complimentary flash modules for Tivoli Storage Manager - Short technical training modules to help with the administration of your TSM software.
- YouTube videos: Tivoli Storage Manager YouTube training videos
To find live and self paced courses on this product, visit IBM authorized training - Worldwide and leverage offerings from our Global Training Providers (Additionally you can click on any icon below).
Problem-Solving Resources On-line
- Problem-Solving Resources On-line for TSM Administrators - A compiled list of URL's from our technical support team containing documents to aid you in your system administration of TSM.
- Enhanced Customer Data Repository (ECuRep) - A secure data repository with problem determination tools and functions for the problem management records (PMR) life cycle management.
- IBM Support Assistant (or ISA) for TSM Client 6.x & TSM Server 6.x - quickly collect diagnostic files so your problems can be solved faster.
- Collecting Data: Read First for TSM Products - For every problem, collecting data can aid in problem determination and save time resolving Problem Management Records (PMRs).
- Collecting Data for Storage Manager: Server Database Reorganization - If you are experiencing difficulties with server initiated reorganization, follow these instructions.
- Performance Considerations - Tivoli Storage Manager Server - Considerations for Tivoli Storage Manager Server Performance best practices/recommendations, common/known issues, and problem determination.
- Storage Manager Version Information Center - Find information about installing, configuring, maintaining, and using TSM v6.1.
- TSM Server/Client Compatibility and Upgrade Considerations - The functionality in the lowest version and release is supported in that compatible combination, for as long as the lowest version and release is in regular support.
- Optimizing performance for servers and clients - This publication contains configuration best practices and guidelines and this edition applies to V6.4 and V6.3, and replaces previous editions of the Performance Tuning Guide.
- Support - Pro-active and Security Vulnerability Notification - IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
- Software product compatibility reports - Reports about compatible software combinations.
- IBM Software Accelerated Value Program - Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.
Tivoli User's Group TSM Library -
Introduction to TSM Operations Center
TSM for Virtual Environments, 6.4
The Storage Manager's Guide to Improving Backup and Recovery Reporting
- Electronic Entry of Software Service Requests (SR) - Click here to see more details about this streamlined problem submission process to open a problem on-line with IBM Support.
- IBM Assist On-site - Live remote assistance tool allows IBM Support to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
Click Here for the complete version of the Previous Month's Tivoli Storage Manager Technical Newsletter Edition
Technical Community Forums and Wikis
- Service Management Connect - Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
- Tivoli Storage Manager Wiki - This Wiki provides you with best practices and scenarios for using the product.
- Welcome to the Global C&SI User Community - The Global C&SI User Community is the largest on-line and off-line organization of professionals in the world.
- C&SI RFE Community - You can collaborate with development teams and other product users regarding product requests for enhancements topics.
- RFE Frequently Asked Questions - Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.
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The C&SI Tivoli Storage Manager Support Team!
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