October, 2014 - Tivoli Storage Manager Customer Support Technical Information Newsletter

Newsletter


Abstract

Client self assist - Technical Support Information for TSM Distributed Administrators

Content

Welcome Banner
C&SI Support Newsletter

October 05, 2014 | Issue #04

Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Tivoli Storage Manager technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources


  1. Support Portal for Tivoli Storage Manger
    Find technical content, answers, solutions and much more.
  2. Featured Documents for Tivoli Storage Manager
    This document contains links to key information documents and is divided into linked sections for ease of navigation. You may use the links below to jump to the desired section of the document.
  3. IBM Support Assistant (or ISA) for TSM Client 6.x & TSM Server 6.x - quickly collect diagnostic files so your problems can be solved faster.

Most recent News and Flashes


  • IBM is exploring innovative ways to assist clients with technical support problems, and we need to understand what questions you would ask about "Tivoli Storage Manager".  Learn more... http://bit.ly/ZCcnqo

  • C&SI Support is excited to announce our very own You Tube channel for training videos. Many are created by our very own support personnel.  You can find it here: https://www.youtube.com/user/CSISupportVideos It also has links back to our other popular training outlet, IBM Education Assistant, which has over 750 pieces of content across 55 products.


Latest Technotes and FAQs



Latest Downloads and Fixes

  1. Latest TSM Server and Client Downloads - Fix Packs and Interim Fixes
    This page has the server and client download links to the latest fix packs and interim fixes by version.
  2. Recommendationw for TSM Client and Server Fixes
    This document answers the frequently asked question, what product version does IBM recommend?

Education and training

  1. Support Technical Exchange training events for Tivoli Storage Manager
    This is where you can find new or previous technical training events that are available.
  2. IBM Education Assistant complimentary flash modules for Tivoli Storage Manager
    Short technical training modules to help with the administration of your TSM software.
  3. To find live and self paced courses on this product, visit IBM authorized training - Worldwide and leverage offerings from our Global Training Providers

Problem Solving Resources

  1. Problem-Solving Resources On-line for TSM Administrators
    A compiled list of URL's from our technical support team containing documents to aid you in your system administration of TSM.
  2. Collecting Data: Read First for TSM Products
    For every problem, collecting data can aid in problem determination and save time resolving Problem Management Records (PMRs).
  3. Storage Manager Version Information Center
    Find information about installing, configuring, maintaining, and using TSM v6.1.
  4. TSM Server/Client Compatibility and Upgrade Considerations
    The functionality in the lowest version and release is supported in that compatible combination, for as long as the lowest version and release is in regular support.

Tivoli User's Group TSM Library -
Introduction to TSM Operations Center
TSM for Virtual Environments, 6.4
The Storage Manager's Guide to Improving Backup and Recovery Reporting


Click Here for the complete version of the previous month's Tivoli Storage Manager Technical Newsletter Edition


Forums and Wikis
  1. Tivoli Storage Manager Forum
    This forum is focused on protecting & maximizing the availability of your on demand computing data with Storage Management solutions.
  2. Storage Management Community
    Connect, learn, and share with the Storage Management Community experts.
  3. Tivoli Storage Manager Wiki
    This Wiki provides you with best practices and scenarios for using the product.

If you have peers or co-workers that may benefit from these newsletters, please have them bookmark this link .

Warmest regards,
The C&SI Tivoli Storage Manager Support Team!

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Related information

Tivoli Participating Product Technical Newsletters

Product Alias/Synonym

TSM
Tivoli Storage Manager
IBM Tivoli Storage Manager
Tivoli Storage Manager

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Document information


More support for:

Tivoli Storage Manager

Software version:

All Versions

Operating system(s):

Platform Independent

Software edition:

Edition Independent

Reference #:

7012255

Modified date:

2014-10-16

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