Collecting Data: Read First for Tivoli Provisioning Manager

Product documentation


Abstract

Collecting Data: Read First for Tivoli Provisioning Manager

Content

If an issue is encountered, provide the items listed below during the initial contact with support.

IBM recommends using IBM Support Assistant (ISA) Lite to quickly collect diagnostic files such as log files and configuration files or to run traces. Automated data collection is reliable, more accurate and saves you time.

Select the version and installation state:
Tivoli Provisioning Manager 7.2.1 is not completely installed
Tivoli Provisioning Manager 7.2.1 is completely installed
Tivoli Provisioning Manager 7.1.1 is not completely installed
Tivoli Provisioning Manager 7.1.1 is completely installed
Tivoli Provisioning Manager 7.1.0 is not completely installed
Tivoli Provisioning Manager 7.1.0 is completely installed
Tivoli Provisioning Manager 5.1.1 is not completely installed
Tivoli Provisioning Manager 5.1.1 is completely installed
Tivoli Provisioning Manager 5.1.0 is not completely installed
Tivoli Provisioning Manager 5.1.0 is completely installed


Tivoli Provisioning Manager 7.2.1 is not completely installed
  • Installer logs
  • Screenshot of issue
  • Detailed description of the hardware and software in the install environment

Tivoli Provisioning Manager 7.2.1 is completely installed
  • PackageLogs command output
  • VersionInfo command output
  • If a common agent is involved, service command output
  • Screenshot of issue
  • Detailed description of the hardware and software in the product environment
  • Detailed description of what the operator wants the product to do
  • State if the function in question has worked previously
  • State if the database, LDAP, or provisioning server are configured with multiple IP addresses
  • List the resources consulted prior to contacting support. For each resource, state the terms searched for. For example, the operator consulted the online InfoCenter product documentation and searched for "SDI configuration" and "COPINF050E"

Tivoli Provisioning Manager 7.1.1 is not completely installed
  • Installer logs
  • Screenshot of issue
  • Detailed description of the hardware and software in the install environment

Tivoli Provisioning Manager 7.1.1 is completely installed
  • PackageLogs command output
  • VersionInfo command output
  • If a common agent is involved, service command output
  • Screenshot of issue
  • Detailed description of the hardware and software in the product environment
  • Detailed description of what the operator wants the product to do
  • State if the function in question has worked previously
  • State if the database, LDAP, or provisioning server are configured with multiple IP addresses
  • List the resources consulted prior to contacting support. For each resource, state the terms searched for. For example, the operator consulted the online InfoCenter product documentation and searched for "SDI configuration" and "COPINF050E"

Tivoli Provisioning Manager 7.1.0 is not completely installed
  • Installer logs
  • Screenshot of issue
  • Detailed description of the hardware and software in the install environment

Tivoli Provisioning Manager 7.1.0 is completely installed
  • PackageLogs command output
  • VersionInfo command output
  • If a common agent is involved, service command output
  • Screenshot of issue
  • Detailed description of the hardware and software in the product environment
  • Detailed description of what the operator wants the product to do
  • State if the function in question has worked previously
  • State if the database, LDAP, or provisioning server are configured with multiple IP addresses
  • List the resources consulted prior to contacting support. For each resource, state the terms searched for. For example, the operator consulted the online InfoCenter product documentation and searched for "SDI configuration" and "COPINF050E"

Tivoli Provisioning Manager 5.1.1 is not completely installed
  • Installer logs
  • Screenshot of issue
  • Detailed description of the hardware and software in the install environment

Tivoli Provisioning Manager 5.1.1 is completely installed
  • PackageLogs command output
  • VersionInfo command output:
    • %TIO_HOME%\tools\versionInfo.bat on Windows
    • $TIO_HOME/tools/versionInfo.sh on UNIX
  • If a common agent is involved, service command output
  • Screenshot of issue
  • Detailed description of the hardware and software in the product environment
  • Detailed description of what the operator wants the product to do
  • State if the function in question has worked previously
  • State if the database, LDAP, or provisioning server are configured with multiple IP addresses
  • List the resources consulted prior to contacting support. For each resource, state the terms searched for. For example, the operator consulted the online InfoCenter product documentation and searched for "SDI configuration" and "COPINF050E"

Tivoli Provisioning Manager 5.1.0 is not completely installed
  • Installer logs
  • Download the latest preinstall script and provide the preinstall script output
  • Screenshot of issue
  • Detailed description of the hardware and software in the install environment

Tivoli Provisioning Manager 5.1.0 is completely installed
  • PackageLogs command output
  • VersionInfo command output:
    • %TIO_HOME%\tools\versionInfo.bat on Windows
    • $TIO_HOME/tools/versionInfo.sh on UNIX
  • Screenshot of issue
  • Detailed description of the hardware and software in the product environment
  • Detailed description of what the operator wants the product to do
  • State if the function in question has worked previously
  • State if the database, LDAP, or provisioning server are configured with multiple IP addresses
  • List the resources consulted prior to contacting support. For each resource, state the terms searched for. For example, the operator consulted the online InfoCenter product documentation and searched for "SDI configuration" and "COPINF050E"

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Document information


More support for:

Tivoli Provisioning Manager

Software version:

5.1, 5.1.0.1, 5.1.0.2, 5.1.0.3, 5.1.1, 5.1.1.1, 5.1.1.2, 5.1.1.3, 7.1, 7.1.1, 7.2

Operating system(s):

AIX, Linux, Solaris, Windows

Software edition:

All Editions

Reference #:

7011981

Modified date:

2010-07-14

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