IBM Support

MustGather: Read First for OMNIbus

Product Documentation


Abstract

For every problem, collecting data can aid in problem determination and save time in resolving Cases. Gathering this data before you contact IBM® Support might help you understand the problem and save time otherwise spent analyzing the data.

Content

Collecting MustGather data early, even before you open a Case helps IBM® Support quickly determine whether:
  • Symptoms match known problems (rediscovery).
  • There is a non-defect problem that can be identified and resolved.
  • There is a defect that identifies a workaround to reduce severity.
  • Locating root cause can speed a development code fix.

MustGather: Read First table of contents:


 
Gathering General Information
Submitting Information to IBM Support
Online Self-Help Resources


 

Gathering General Information
Gathering General Information

Manually collect the logs, $OMNIHOME/logs/tar -czvf log.tar.gz log
 
  • - Full name and version of Operating System
  • - Windows: imcl.exe listInstalledPackages
  • - AIX, Linux : imcl listInstalledPackages
Provide a detailed explanation of the problem

- Current Behaviour

- Expected Behaviour

 
   
Problem Components
Information to Gather
OMNIbus Object Server IBM Netcool Operations Insight MustGather instructions
OMNIbus Process Agent Collecting Data for: Omnibus Process Agent
OMNIbus Uni-directional Gateway OMNIbus Uni-directional Gateway MustGather instructions
OMNIbus Bi-directional Gateway OMNIbus Bi-directional Gateway MustGather instructions
OMNIbus WebGUI Collecting Data: Read first for Netcool/OMNIbus WebGUI
OMNIbus Integrations Gateways Collecting data for: Omnibus Integrations Gateways
OMNIbus Integrations Probes MustGather details for probe integrations on UNIX
MustGather details for probe integrations on WINDOWS
Problem Description
Information to Gather
Installation Failure MustGather: OMNIbus installation failure
Core Dump or Segmentation Fault Troubleshooting Coring Applications
Object Server Fails To Start MustGather: ObjectServer fails to start
Submitting Information to IBM Support
Submitting Information to IBM Support  
Online Self-Help Resources
Online Self-Help Resources
  • Review up-to-date product information at the OMNIbus Product Support Page.
  • Use the IBM Support Page tool to access the Tivoli OMNIbus Support team when you require assistance from IBM.
  • Use a RSS Reader.  The Tivoli OMNIbus server has RSS Feeds that you can subscribe to so you remain updated on Tivoli OMNIbus server news. Help topics in regards to RSS can be found here .

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Document Information

Modified date:
19 July 2023

UID

swg27010615