This document features the most requested documents as well as those identified as valuable in helping answer your questions related to IBM Support Newsletter IBM Business Monitor and WebSphere Business Monitor. The list will be updated periodically to reflect new trends and issues.
The content below was sent in the Support Newsletter for IBM Business Monitor and WebSphere Business Monitor on 10 December, 2013. If you would like to subscribe, see the instructions in the IBM Support Newsletter Knowledge Collection.
This document contains links to IBM Business Monitor and WebSphere Business Monitor technical support documents and information. It is intended to help you to be proactive in the support and administration of your software. This document includes:
In the Spotlight
Issue in configuring Business Space widgets through WebSphere Portal
After configuring a widget in IBM Business Monitor, the widget cannot be edited in WebSphere Portal. The error log shows a 404 error for the URL /models, as it is not routed through the AJAX proxy.
IBM Business Monitor V8.0 global context events not created
You have a cross cell configuration with IBM Business Monitor V8.0.1 receiving emitted events from a WebSphere Process Server V220.127.116.11 server. The server connection is working correctly, but the server cannot receive any of the Global Monitoring Model context "create" events.
Logging into Business Space stalls with a loading status
Logging into Business Space results in a "loading" animation being displayed on the screen, but the page is never loaded or displayed.
Setting the recurring wait time checking interval in IBM Business Monitor
How do I set the recurring wait time checking interval in IBM Business Monitor?
Product Information Center renders a blank page in web browser
Visiting a Product Information Center results in a blank page being displayed in the web browser.
Top 4 tweets of the 4th quarter for IBM Business Monitor and WebSphere Business Monitor on Twitter
Do not wait 3 months for lots of other good information, start following IBM_BPM now!
Follow the IBM Business Process Management Products Support Blog!
This blog provides technical information for the business process management family of products. Check the blog for topics that affect you.
Simplified IBM Support Portal is here!
IBM Design worked directly with clients to understand support preferences. Now, you can choose a product and the relevant support links for that product display on one page. Give the new IBM Support Portal a try!
Stay informed of critical IBM software support updates with My Notifications
One of the best ways to prevent problems and to stay informed of critical support updates for your IBM software products is to take advantage of My Notifications.
Recommended fixes for WebSphere Business Monitor
This document is a comprehensive list of recommended, generally available (GA) fixes for the IBM WebSphere Business Monitor releases.
IBM Business Monitor and WebSphere Business Monitor detailed system requirements
The list identifies the supported releases of IBM Business Monitor (the product name for Version 7.5 and later versions) and WebSphere Business Monitor (the product name for versions prior to 7.5) from which you can select specific detailed system requirements.
Collect troubleshooting data for IBM Business Monitor V7.5
You are having a problem with IBM Business Monitor V7.5. You would like to know what documentation you must collect (MustGather) so that the IBM Business Monitor Support team can diagnose your problem. If you gather this documentation before contacting support it will expedite the troubleshooting process, and save you time.
Collect troubleshooting data for WebSphere Business Monitor V6.1, V6.2 and V7.0
You are having a problem with WebSphere Business Monitor V6.1, V6.2 and V7.0. You would like to know what documentation you must collect (MustGather) so that the WebSphere Business Monitor Support team can diagnose your problem. If you gather this documentation before contacting support it will expedite the troubleshooting process, and save you time.
Knowledge Collection: Migration documents for IBM Business Monitor and WebSphere Business Monitor
This Knowledge Collection is a focused compilation of links to migration documents for IBM Business Monitor and WebSphere Business Monitor.
Fix Pack 2 is now available for IBM Business Monitor V8.0.1 or V18.104.22.168.
Fix Pack 2 is now available for IBM Business Monitor development toolkit V8.0.1 and V22.214.171.124.
developerWorks is an IBM resource for developers and IT professionals.
Newest video for IBM Support Assistant
"Using File Action in IBM Support Assistant 5.0 Team Server" video is now available on the IBM Electronic Support channel on YouTube
IBM Education Assistant modules for WebSphere products
IBM Education Assistant (IEA) is a collection of multimedia educational modules that help you better understand IBM software products and use them more effectively to meet your business requirements.
IBM Software Redbooks
This site contains hundreds of IBM Redbooks publications that are available for downloading.
This article describes new modeling features since IBM Business Monitor V7.5 and some best practices for a successful production monitoring environment.
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