This Web page features the most requested documents as well as those identified as valuable in helping answer your questions related to IBM WebSphere DataPower SOA Appliances. The list will be updated periodically to reflect new trends and issues.
The content below was sent in the Support Newsletter for WebSphere DataPower on 17 Sep, 2013. If you would like to subscribe, see the instructions in the IBM Support Newsletter Knowledge Collection.
This document contains links to WebSphere DataPower technical support documents and information. It is intended to help you to be proactive in the support and administration of your appliance and firmware. This document includes:
In the Spotlight
New WebSphere DataPower SOA Appliances firmware fix packs are available!
Fix packs for WebSphere DataPower SOA Appliance firmware versions 6.0.0, 5.0.0, 4.0.2 and 4.0.1 are available.
Withdrawal of support for the IBM WebSphere DataPower SOA Appliances 3.8.2 and 4.0.0 firmware levels
Effective 30 Sept 2013, IBM will withdraw support for the WebSphere DataPower SOA Appliances 3.8.2 and 4.0.0 firmware levels.
Withdrawal of support for the IBM WebSphere DataPower SOA Appliances 4.0.1 firmware level
Effective 30 June 2014, IBM will withdraw support for the WebSphere DataPower SOA Appliances 4.0.1 firmware level.
Firmware and client upgrades are available for WebSphere DataPower XC10 Appliance
A new firmware release for the WebSphere DataPower XC10 Appliance Version 2.5 Fix Pack 1, also known as V22.214.171.124, is available. This firmware upgrade is required for all users. You can also download the client, which is required for WebSphere DataPower XC10 Appliance to work.
IBM API Management 126.96.36.199 fix pack is now available
Fix pack to address important APARs.
Restarting a domain before it is fully initialized might hang the domain
When you restart an application domain before the domain is fully initialized after a previous restart domain request or after restarting the appliance, the newly restarted domain can hang.
Out of memory errors might occur when you use dynamic cache data grids or indexes on IBM DataPower XC10 appliances with IBM eXtremeMemory enabled
If you use dynamic cache data grids or indexes on IBM DataPower XC10 appliances with the transport and storage mode set to "XIO with IBM eXtreme Memory," then out of memory errors can occur and cause you to lose cached data.
The appliance might hang during a reboot sequence or an application domain restart sequence
The appliance might hang during an appliance reboot or during the restart of an application domain.
OAuth authorization code that is generated by the DataPower 6.0 firmware cannot be verified by the 5.0 firmware
Why does the OAuth authorization code that the DataPower 6.0 firmware generates fail verification in the previous release?
Data grids that were created on firmware levels before WebSphere DataPower XC10 Appliance V2.5 cannot be linked to data grids that were created on V2.5
If a data grid is created with an appliance that is on a firmware level lower than V2.5, then that data grid will have a different configuration than a data grid that was created on an appliance at the V2.5 firmware level. These two data grids are not compatible from in a multimaster replication (MMR) configuration. Even if the appliance is upgraded to V2.5 or later, the data grid retains the configuration that was defined when it was created at the lower level. This means that data grids that were created at the lower level cannot be linked to data grids that are created at the V2.5 firmware level.
DataPower modifies namespace declarations within SOAP Message
When SOAP (or XML) messages are submitted for processing, sometimes namespace declarations are removed.
New developerWorks article: "Resource management and analysis best practices for WebSphere DataPower"
WebSphere® DataPower architecture often includes integration with multiple endpoints. Downstream services may be front ended by DataPower for protocol transformation or authorization, orchestrations may be performed within a DataPower service’s policy rule, and logging services are often accessed. DataPower count and duration monitors and service level management configurations are well suited to mitigate performance variances within these endpoints. This article describes some of the methods for analyzing the resources allocated to these interactions. The article also describes how you can use DataPower service management tools within policy rule connections in addition to downstream services.
Top 5 Tweets for WebSphere DataPower SOA Appliances
Follow DataPower Support on Twitter to receive timely updates!
Stay up to date by subscribing to My Notifications support content updates
My Notification emails include important technotes, education, product announcements, and more. Find out how you can receive an email either weekly or daily with important technical news about the IBM products that you select.
A simplified IBM Support Portal is coming!
IBM listened to customer input and as a result is making changes to IBM Support Portal. This short video describes the changes that are coming to the IBM Support Portal.
WebSphere DataPower SOA Appliances firmware version 188.8.131.52 now available
IBM WebSphere DataPower Appliances firmware version 184.108.40.206 is now available for download.
WebSphere DataPower SOA Appliances firmware version 220.127.116.11 now available
IBM WebSphere DataPower Appliances firmware version 18.104.22.168 is now available for download.
WebSphere DataPower SOA Appliances firmware version 22.214.171.124 now available
IBM WebSphere DataPower Appliances firmware version 126.96.36.199 is now available for download.
WebSphere DataPower SOA Appliances firmware version 188.8.131.52 now available
IBM WebSphere DataPower Appliances firmware version 184.108.40.206 is now available for download.
Product and machine type combinations supported by firmware 6.0
What product and machine type combinations are supported by DataPower firmware version 6.0?
Connection limit on SSL proxy services before version 6.0.0
Why can I handle many non SSL connections but only around 200 total SSL connections on the same simple SSL Proxy service in the appliance?
DataPower B2B Firmware Upgrade Might Cause Configuration Problems
Upgrading a XB (XB60 or XB62) appliance's firmware to 220.127.116.11 or higher, may cause "Configuration is not valid" errors.
Upgrade on M/T 9235 appliance fails with "Insufficient flash space available" error message
When you attempt to upgrade to a firmware image on a DataPower M/T 9235 appliance, you might encounter this error message: % Loading firmware failed: Insufficient flash space available
Known limitations with globalization support
Version 6.0 adds globalization support for the appliance graphical user interface (WebGUI), documentation, and messages. However, there are some known limitations.
IBM WebSphere DataPower SOA Appliance backup command domain limit
When attempting to perform an appliance backup with the command line interface, the DataPower appliance returns the following output: Usage: backup <filename> [domain]
DataPower name requirements when creating Custom Time Settings
When you are creating custom time settings in the Web GUI from the Configure Time Settings screen (Administration > Device > Time Settings), with the local time zone field selected as Custom, the documentation for the name field is misleading
IBM Electronic Support
IBM Electronic Support offers on-line support tools and resources to help you diagnose and resolve problems, and maintain your IBM products.
IBM Software Support Lifecycle
Find detailed information about the available IBM Software Support Lifecycle Policies to help you realize the full value of your IBM software products.
- The 9235 DataPower SOA Appliances end of standard software support is March 31, 2014
IBM Software Maintenance for 9235 IBM WebSphere DataPower SOA Appliances clients, including those with an ELA, are required to purchase a Service Extension if they wish to be supported after the March 31, 2014 date. The Service Extension is a fee-based offering for customers extended support requirements. It has limited terms and conditions, such as requiring to be on DataPower V6.0 firmware before March 31, 2014, the end of Standard Software support, in order to qualify for extended support from March 31, 2014 to March 31, 2016. For additional information, please contact your IBM Sales Representative.
How to define the default behavior when no processing policy rules match
Each XML Firewall or Multi-Protocol Gateway service has a processing policy that consists of one or more rules. These rules specify the criteria by which that rule is selected and the actions that are performed as the request or response passes through that service. But, what happens if none of the rule criteria is matched by any of the rules in the policy? The behavior of the service depends on many factors, including the request type, the response type, the type of service object, and so on. When no processing policy rules of a processing policy are matched, the default behavior might not be the behavior that you want. Instead of using the default behavior, you can control the behavior with "match all" rules.
Minimum permissions required to create a backup of a DataPower appliance via SOMA
What are the minimum permissions required to create a backup of a DataPower appliance via SOAP Configuration Management (SOMA), that is equivalent to the backup created using the admin ID?
Configuring constrained Kerberos delegation in DataPower firmware Release 6.0.0
DataPower firmware release 6.0.0 adds support for constrained Kerberos delegation. This document clarifies how to configure a Kerberos principal within Active Directory on Microsoft Windows Server 2008 for use with the constrained delegation support on DataPower. Note that DataPower release 6.0.0 does not support traditional unconstrained Kerberos delegation where the principal is allowed to delegate to all services in the realm. It only supports constrained Kerberos delegation where the principal is only allowed to delegate to a specific list of services in the realm.
What is API Management and Why Do I Need It?
Great blog post from IBM Mobile Business Insights outlining the current challenges businesses are confronting and how application programming interfaces (APIs) and API Management can help.
What can you do with IBM API Management?
See our new YouTube channel with useful videos to help you get the most out of IBM API Management.
Ask the Experts replay: DataPower Topics on Networking, MQFTE, Regular Expressions, DataPower Timeouts and ODBC Technologies.
This session will be a WSTE ask the experts talk, with primer questions and answers on DataPower Topics of Networking, MQFTE, Regular Expressions, DataPower Timeouts and ODBC Technologies.
Webcast replay: Troubleshooting IBM DataPower Appliances
This WebCast was given last year, but is still very popular. The WebSphere DataPower family of appliances has a wealth of tools for troubleshooting problems in the field. However putting all these tools together is a difficult task for even experienced developers of the platform. Customers are often overwhelmed by the volume and proper interpretation of data. This session will describe how to troubleshoot several common scenarios.
Technical Exchange webcasts
Upcoming topics are listed so visit this site often. Join us as technical experts share their knowledge and then answer your questions.
IBM WebSphere DataPower SOA Appliances Forums
Have you seen the DataPower forums? There's a robust community of clients, support professionals and developers discussing topics that you may find of interest.
IBM Education Assistant modules for WebSphere products
IBM Education Assistant (IEA) is a collection of multimedia educational modules that help you better understand IBM software products and use them more effectively to meet your business requirements.
IBM Software Redbooks
Hundreds of IBM Redbooks publications are available for downloading.
New Redbook: Securing Your Mobile Business with IBM Worklight
This IBM Redbooks publication describes the security capabilities offered by Worklight to address mobile application security objectives. The last chapter covers integrating IBM Worklight with IBM WebSphere DataPower Appliances.
Support Portal Social Media Aggregator
You can now see our WebSphere DataPower SOA Appliances Social Media feeds updated timely out on Support Portal. Just choose the "Communities" tab.
Original publication date