IBM Support

Featured Documents for WebSphere Commerce family

Newsletter


Abstract

This document features the most requested documents as well as those identified as valuable in helping answer your questions related to WebSphere Commerce products. The list will be updated periodically to reflect new trends and issues.

Content

The content below was sent in the Support Newsletter for WebSphere Commerce on 30 Sep, 2016. If you would like to subscribe, see the instructions in the IBM Support Newsletter Knowledge Collection.

This document contains links (URLs) to WebSphere Commerce technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of WebSphere Commerce. This document includes:





In the Spotlight

  1. We still want your comments and feedback!
    You may have noticed an absence of survey requests over the last few weeks. We took a short break to redesign our surveys to be quicker and easier for you to complete, whether it's on a laptop or mobile device. Please look for the new survey requests starting in October. We look forward to hearing from you.
  2. Get ready!! The IBM Support Portal will soon be replaced with a fresh new design!
    Check out the new support experience from the link at the top of the www.ibm.com/support page. Explore the new site today! Familiarize yourself with new features including the new search experience, view your open PMRs directly from a product support page, and view important notifications from the product support team in the new MySupport area. We will continue to add features to provide an improved and personalized support experience for you.
  3. Support Portal Transformation - Input needed!
    IBM is radically improving the IBM Support Portal to help you find information and solve technical problems faster and more easily. We need your input to make sure what we are building meets your needs, and we invite you to participate in design reviews. The time commitment is approximately one hour. If you are interested in having an impact on the next generation Support Portal, send your name and email address to isesuppt@us.ibm.com.
  4. Event Readiness Services and Support Offering
    Find out more about the new Event Readiness Services and Support offering to help prepare you for your next critical event.
  5. IBM Client Success Essentials Community
    This community brings together users of Smarter Cities, Smarter Commerce, Smarter Content and Smarter Workforce software to share, collaborate and connect with each other virtually. In this community, you'll find training videos, upcoming events, blogs, important web links, and more. Sign in with your IBM ID and register for the site.
  6. IBM Client Success Essentials Community Demonstration
    Watch a video demonstration of the Client Success Essentials community.
  7. IBM Commerce Twitter and Linkedin Channels
    Follow IBM Commerce Support and Services on Twitter and become a member of our Linkedin group. Use hashtag #WCSupt to find and share relevant Support content with other WCS users on Twitter.
  8. IBM Support Easy OnBoarding tool
    This is a fun, engaging, educational tool that assists our clients to sign up for 5 basic client self-assist tools/services: obtain an IBM ID, sign up for My Notifications, access the IBM Support Portal, register for Service Request, and register for Passport Advantage. Earn tokens for every step you complete and play the game at the end!
  9. Experience Insight at IBM World of Watson 2016
    Come to IBM Insight 2016, October 23-27 in Las Vegas, Nevada. In a world awash with data, simply being a digital business is not enough. To meet market expectations, leading companies are infusing digital intelligence into the equation. We call this a cognitive business, and it gives companies the ability to extract knowledge from data, enhance personal expertise, and outthink the needs of the market at amazing speeds. Come experience this new era of cognitive computing and see how information, analytics, and Watson will change your world.
  10. IBM InterConnect 2017
    March 19 - 23. See you next year at InterConnect 2017 in Las Vegas, Nevada for the premier cloud & mobile conference.



Plan

  1. Latest Deliverables - Keep your WebSphere Commerce environments up to date
    A list of the latest available Fix Packs, Mod Packs, and Feature Packs by version for IBM WebSphere Commerce releases.
  2. Security Bulletins
  3. WebSphere Application Server and IBM HTTP Server Security Bulletin List
    Monitor this page regularly for WAS and IHS related security bulletins that could affect your WebSphere Commerce software stack.
  4. MustGather: Read first for WebSphere Commerce
    Gathering this data will help you save time before calling IBM Support.
  5. Overview of WebSphere Commerce performance and stability configurations
    An overview of initial configuration settings that affect performance and stability of a WebSphere Commerce environment.
  6. RFE Community is the preferred method for submitting Requests for Enhancements for many Commerce products
    RFE Community allows you to collaborate with Product Management, Development teams and other product users through the ability to search, view, comment on, submit, and track requests for enhancement.
  7. IBM Software Support Lifecycle
    Find detailed information about the available IBM Software Support Lifecycle Policies to help you realize the full value of your IBM software products.
  8. IBM Announcement Letters
    Find recent announcement letters from IBM for your software products.



Education

  1. WebSphere Commerce CSE Blog Posts
    The external location for the IBM WebSphere Commerce Client Success Essentials blog, exclusive to WebSphere Commerce Technical Support. We've been busy in Q3 with several new posts to help you with your WebSphere Commerce environments, so check out what's new!
  2. Search and Rescue Blog Series
    This series of blogs covers the troubleshooting processes for different Commerce Search scenarios (preprocess, buildindex, faceting, search query performance, etc.)
    Feature Enablements and Maintenance Across Your Environments
    This posts clarifies some best practices around the maintenance that needs to be applied when working with multiple WebSphere Commerce environments to improve the stability of your site.
    WebSphere Commerce DB2 Report Tool Makes it Easy to Troubleshoot Your Database
    The WebSphere Commerce DB2 Report tool relies on the db2collect.sh script to gather DB2 configuration and performance data using DB2 Monitor routines and views. The collection is lightweight and provides a high level overview of the database performance. Upload the zip created by the db2collect.sh script to obtain a report of your WebSphere Commerce database configuration and performance.
    Learning to Speak Commerce Search
    This blog post explains common (and regularly misunderstood) Commerce Search terminology.
    Learning Roadmap: Out of Memory Errors
    Out of Memory errors happen in different flavors so you need to start by recognizing the kind you are encountering. This sequential series of blog posts covers the fundamentals of diagnosing and troubleshooting an OOM event.
  3. Top Accessed Technotes This Quarter
  4. DB2 error SQLCODE=-803, SQLSTATE=23505 occurs during di-preprocess
    You attempt to run di-preprocess against the master catalog on IBM WebSphere Commerce Enterprise V7.0 Feature Pack 2, or a later feature pack, but the operation fails with the DB2 error SQLCODE=-803, SQLSTATE=23505 on TI_APGROUP_0.
    Pre-processing the search index fails with 'Error code -302, SQLSTATE=22001'
    A common error when running the di-preprocess utility is explained and resolved here.
    Troubleshooting special character encoding issues in WebSphere Commerce
    When leveraging the messaging composition engine within WebSphere Commerce, you may notice that some special characters are not displayed correctly.
  5. Technical Exchange webcasts
    Join us as technical experts share their knowledge and then answer your questions. Visit this site often to see upcoming topics.
  6. Stay informed of critical IBM software support updates with My Notifications
    One of the best ways to prevent problems and to stay informed of critical support updates for your IBM software products is to take advantage of My Notifications.
  7. Getting Electronic Support from IBM - Open PMRs online
    A portfolio of tools and resources to keep your systems, software, and applications running smoothly. IBM Electronic Support offers on-line support tools and resources to help you diagnose and resolve problems, and maintain your IBM products.

Cross reference information
Segment Product Component Platform Version Edition
Commerce WebSphere Commerce - Express Migration i5/OS, Linux, Windows 7.0, 6.0
Commerce WebSphere Commerce Enterprise Installation AIX, i5/OS, Linux, Solaris, Windows 7.0, 6.0
Commerce WebSphere Commerce Developer Enterprise General Windows 7.0, 6.0
Commerce WebSphere Commerce Developer Express General Windows 7.0, 6.0
Commerce WebSphere Commerce Developer Professional General Windows 6.0

Product Alias/Synonym

WCE WCBE WCP

Document information

More support for: WebSphere Commerce Professional
Implementation / Usage

Software version: 6.0, 7.0

Operating system(s): AIX, IBM i, Linux, Solaris, Windows

Reference #: 7009854

Modified date: 30 September 2016