This document features the most requested documents as well as those identified as valuable in helping answer your questions related to WebSphere Commerce products. The list will be updated periodically to reflect new trends and issues.
The content below was sent in the Support Newsletter for WebSphere Commerce on 14 Dec, 2015. If you would like to subscribe, see the instructions in the IBM Support Newsletter Knowledge Collection.
This document contains links (URLs) to WebSphere Commerce technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of WebSphere Commerce. This document includes:
In the Spotlight
Presentations and Recordings of WC V8 and Commerce Insights Webinars
Version 8 of WebSphere Commerce and the new Commerce Insights offering have arrived! Follow this link to learn what's new in a series of recorded presentations from our development team.
IBM Support Easy OnBoarding tool
This is a fun, engaging, educational tool that assists our clients to sign up for 5 basic client self-assist tools/services: obtain an IBM ID, sign up for My Notifications, access the IBM Support Portal, register for Service Request, and register for Passport Advantage. Earn tokens for every step you complete and play the game at the end!
IBM Commerce Twitter and Linkedin Channels
Follow IBM Commerce Support and Services on Twitter and become a member of our Linkedin group. Use hashtag #WCSupt to find and share relevant Support content with other WCS users on Twitter.
Event Readiness Services and Support Offering
Find out more about the new Event Readiness Services and Support offering to help prepare you for your next critical event.
Mandatory Cumulative Fixes for Fix Packs 8 and 9 and Feature Pack 8 (see the Plan section below for details)
WebSphere Commerce CSE Blog Posts
Visit here to learn tips and tricks to suit your current implementation, the latest security bulletins and much more.
IBM Client Success Essentials Community
This community brings together users of Smarter Cities, Smarter Commerce, Smarter Content and Smarter Workforce software to share, collaborate and connect with each other virtually. In this community, you'll find training videos, upcoming events, blogs, important web links, and more. Sign in with your IBM ID and register for the site.
IBM Client Success Essentials Community Demonstration
Watch a video demonstration of the Client Success Essentials community.
Take our Event Readiness Risk Assessment today!
Follow this lab to learn how to configure your system to continuously capture critical performance data, and to use the new online tooling to diagnose the performance and configuration of your site.
Search term associations can be used to improve search results by allowing either more terms and/or different terms to be searched up. Check out this post to learn more.
In this post, we explain how marketing web activities and their elements are stored in the database, along with their data relation.
A list of the latest available Fix Packs and Feature Packs by version for IBM WebSphere Commerce releases.
In case you missed it!
MustGather: Read first for WebSphere Commerce V7.0
Gathering this data will help you save time before calling IBM Support.
Overview of WebSphere Commerce performance and stability configurations
An overview of initial configuration settings that affect performance and stability of a WebSphere Commerce environment.
RFE Community Announcement
The developerWorks RFE Community is now the preferred method for submitting Requests for Enhancements (RFEs) for many WebSphere Commerce and WebSphere Transformation Extender products.
Getting Electronic Support from IBM - Open PMRs online
A portfolio of tools and resources to keep your systems, software, and applications running smoothly. IBM Electronic Support offers on-line support tools and resources to help you diagnose and resolve problems, and maintain your IBM products.
IBM Software Support Lifecycle
Find detailed information about the available IBM Software Support Lifecycle Policies to help you realize the full value of your IBM software products.
Added a "Getting Started" section to the Search Runtime MustGather for initial analysis of the tracing collected.
WebSphere Commerce CSE Blog Posts
The external location for the IBM WebSphere Commerce Client Success Essentials blog, exclusive to WebSphere Commerce Technical Support.
Top Accessed Technotes This Quarter
Technical Exchange webcasts
Join us as technical experts share their knowledge and then answer your questions. Visit this site often to see upcoming topics.
Stay informed of critical IBM software support updates with My Notifications
One of the best ways to prevent problems and to stay informed of critical support updates for your IBM software products is to take advantage of My Notifications.
Check out these posts on the new Performance Monitoring Tool (PMT) in Fix Pack 9
A common issue encountered when indexing in a shared environment is explained in this post with helpful troubleshooting tips.
Troubleshooting invalidations can be a daunting task. This post walks you through the basic invalidation flows and shows you how to understand the different components involved to help narrow down the scope of your investigation and simplify the troubleshooting.
As more users are implementing the Product Recommendation Widget, the most common issue encountered is not seeing the action icon available to use in a dialog activity. This post provides background on this issue and can help you troubleshoot this scenario.
You attempt to run di-preprocess against the master catalog on IBM WebSphere Commerce Enterprise V7.0 Feature Pack 2, or a later feature pack, but the operation fails with the DB2 error SQLCODE=-803, SQLSTATE=23505 on TI_APGROUP_0.
A common error when running the di-preprocess utility is explained and resolved here.
When leveraging the messaging composition engine within WebSphere Commerce, you may notice that some special characters are not displayed correctly.
|Commerce||WebSphere Commerce - Express||Migration||i5/OS, Linux, Windows||7.0, 6.0|
|Commerce||WebSphere Commerce Enterprise||Installation||AIX, i5/OS, Linux, Solaris, Windows||7.0, 6.0|
|Commerce||WebSphere Commerce Developer Enterprise||General||Windows||7.0, 6.0|
|Commerce||WebSphere Commerce Developer Express||General||Windows||7.0, 6.0|
|Commerce||WebSphere Commerce Developer Professional||General||Windows||6.0|
WCE WCBE WCP