This document features the most requested documents as well as those identified as valuable in helping answer your questions related to WebSphere Commerce products. The list will be updated periodically to reflect new trends and issues.
The content below was sent in the Support Newsletter for WebSphere Commerce on 16 Sep, 2015. If you would like to subscribe, see the instructions in the IBM Support Newsletter Knowledge Collection.
This document contains links (URLs) to WebSphere Commerce technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of WebSphere Commerce. This document includes:
In the Spotlight
New! IBM Commerce Twitter and Linkedin channels
Follow IBM Commerce Support and Services on Twitter and become a member of our Linkedin group.
Upcoming go-live? Expecting increased site traffic this holiday season? Are YOU ready?
Take our Event Readiness Risk Assessment today!
Event Readiness Services and Support Offering
Find out more about the new Event Readiness Services and Support offering to help prepare you for your next critical event.
Mandatory Cumulative Fixes for Fix Packs 8 and 9 and Feature Pack 8 (see the Plan section below for details)
WebSphere Commerce CSE Blog Posts
Visit here to learn tips and tricks to suit your current implementation, the latest security bulletins and much more.
IBM Client Success Essentials Community
This community brings together users of Smarter Cities, Smarter Commerce, Smarter Content and Smarter Workforce software to share, collaborate and connect with each other virtually. In this community, you'll find training videos, upcoming events, blogs, important web links, and more. Sign in with your IBM ID and register for the site.
IBM Client Success Essentials Community Demonstration
Watch a video demonstration of the Client Success Essentials community.
Check out these posts on the new Performance Monitoring Tool (PMT) in Fix Pack 9
The holiday season is fast approaching and it's time to start thinking about your site stability and how to minimize any downtime. An important thing to consider is whether your site is configured to handle the increased load. This post covers the essentials to check prior to the busy Commerce season.
In this post, we discuss best practices for access control with WebSphere Commerce and how to use Data Beans securely.
A list of the latest available Fix Packs and Feature Packs by version for IBM WebSphere Commerce releases.
In case you missed it!
MustGather: Read first for WebSphere Commerce V7.0
Gathering this data will help you save time before calling IBM Support.
RFE Community Announcement
The developerWorks RFE Community is now the preferred method for submitting Requests for Enhancements (RFEs) for many WebSphere Commerce and WebSphere Transformation Extender products.
Getting Electronic Support from IBM - Open PMRs online
A portfolio of tools and resources to keep your systems, software, and applications running smoothly. IBM Electronic Support offers on-line support tools and resources to help you diagnose and resolve problems, and maintain your IBM products.
IBM Software Support Lifecycle
Find detailed information about the available IBM Software Support Lifecycle Policies to help you realize the full value of your IBM software products.
Overview of WebSphere Commerce performance and stability configurations
An overview of initial configuration settings that affect performance and stability of a WebSphere Commerce environment.
WebSphere Commerce CSE Blog Posts
The external location for the IBM WebSphere Commerce Client Success Essentials blog, exclusive to WebSphere Commerce Technical Support.
Technical Exchange webcasts
Join us as technical experts share their knowledge and then answer your questions. Visit this site often to see upcoming topics.
Education Assistant: WebSphere Commerce
IBM Education Assistant (IEA) is a collection of multimedia educational modules that help you better understand IBM software products and use them more effectively to meet your business requirements.
Stay informed of critical IBM software support updates with My Notifications
One of the best ways to prevent problems and to stay informed of critical support updates for your IBM software products is to take advantage of My Notifications.
Troubleshooting invalidations can be a daunting task. This post walks you through the basic invalidation flows and shows you how to understand the different components involved to help narrow down the scope of your investigation and simplify the troubleshooting.
As more users are implementing the Product Recommendation Widget, the most common issue encountered is not seeing the action icon available to use in a dialog activity. This post provides background on this issue and can help you troubleshoot this scenario.
Seeing broken pages after invalidations is an interesting scenario. This post discusses two main scenarios and how to alleviate their problematic behavior.
ClickJacking or Framesniffing is when a malicious site includes your store using an IFRAME. Attackers trick shoppers into thinking that they are in your domain, and using overlays they are able to change the appearance of the store and steal customer data. There are multiple techniques to protect your site from this vulnerability, explained in detail in this post.
This post discusses how to troubleshoot Account Lockout Policy issues within WebSphere Commerce.
As most of you are aware, the Commerce Search architecture changed with the introduction of Feature Pack 7. With Feature Pack 7 and up, it now creates a local instance of the search server.
You attempt to run di-preprocess against the master catalog on IBM WebSphere Commerce Enterprise V7.0 Feature Pack 2, or a later feature pack, but the operation fails with the DB2 error SQLCODE=-803, SQLSTATE=23505 on TI_APGROUP_0.
When leveraging the messaging composition engine within WebSphere Commerce, you may notice that some special characters are not displayed correctly.
|Commerce||WebSphere Commerce - Express||Migration||i5/OS, Linux, Windows||7.0, 6.0|
|Commerce||WebSphere Commerce Enterprise||Installation||AIX, i5/OS, Linux, Solaris, Windows||7.0, 6.0|
|Commerce||WebSphere Commerce Developer Enterprise||General||Windows||7.0, 6.0|
|Commerce||WebSphere Commerce Developer Express||General||Windows||7.0, 6.0|
|Commerce||WebSphere Commerce Developer Professional||General||Windows||6.0|
WCE WCBE WCP