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ITCAM for Microsoft(R) App: Exchange Server 6.3.1.10-TIV-ITM_EXCHG-IF0001

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Abstract

This fix resolves the APARs and defects listed in the "Problems Fixed" section below.

Download Description

Copyright International Business Machines Corporation 2017.
All rights reserved.

Component: IBM(R) Tivoli(R) Composite Application Manager for
Microsoft(R) Applications: Microsoft(R) Exchange Server
Agent, Version 6.3.1.10


Component ID: 5724B98EO

Interim Fix 0001, (6.3.1.10-TIV-ITM_EXCHG-IF0001)

Date: August 9, 2017

Contents:

1.0 General description
2.0 Problems fixed
3.0 Architecture and prerequisites
4.0 Image directory contents
5.0 Installation instructions
6.0 Additional installation information
7.0 Known problems and workarounds
8.0 Additional product information
9.0 Copyright and trademark information
10.0 Notices


1.0 General description
=======================
This fix resolves the APARs and defects listed in the "Problems
Fixed" section below.

2.0 Problems fixed
==================
The following problems are addressed by this fix.

2.1 APARs
----------
APAR: IV91630
Abstract: Exchange agent crashes while fetching data for
MS EXCHANGE IS PRIVATE attribute group.

Additional Information: Exchange agent crashes while fetching data
for MS Exchange IS Private attribute group on Exchange server 2016.

APAR: IV90298
Abstract: Exchange agent crashes while parsing eventlogs.

Additional Information: Microsoft Exchange Server monitoring Agent
crashes while parsing the Exchange Server events having description
greater than 2000 characters.

APAR: IV97894
Abstract: Microsoft Exchange server agent shows server status as
DOWN ,when MSExchangePOP3 service is not started for
Exchange Server 2016.

Additional Information :MSExchangePOP3 service is not mandatory
for Exchange server 2016.But, this service is considered as
mandatory service by the agent.As per the functionality of Exchange
agent, if any of the mandatory services is in stopped state, the
exchange agent reports server status as DOWN.


2.2 Defects
-------------
None.

2.3 Enhancements
-----------------
None.

2.4 Superseded fixes
--------------------
None.

2.5 APARS and defects included from superseded fixes
-----------------------------------------------------
None.


3.0 Architecture and prerequisites
==================================
This fix is supported on all operating systems listed in the IBM
Tivoli Monitoring For Microsoft Applications:
Exchange Agent User's Guide, version 631.

The following link is for the Tivoli platform and application
support matrix. Please refer to this matrix for the latest
certification information.

http://www.ibm.com/software/sysmgmt/products/support/Tivoli_Supported_Platforms.html

3.1 Prerequisites for this fix
------------------------------
The prerequisite level for this fix is as follows:
- IBM Tivoli Monitoring, Version 6.2.3 FP3 onwards
- IBM Tivoli Composite Application Manager for Microsoft
Applications, Version 6.3.1 FP10 : Microsoft Exchange
Server Agent.

As this fix is cumulative, it can be installed on any fix level
for this version, release and mod level above the prerequisite.

4.0 Image directory contents
============================
This fix image contains the following files:
- 6.3.1.10-TIV-ITM_EXCHG-IF0001.README - This README file
- 6.3.1.10-TIV-ITM_EXCHG-IF0001.tar - Fix archive .tar format
- 6.3.1.10-TIV-ITM_EXCHG-IF0001.zip - Fix archive .zip format.

Note: The .tar and .zip files are identical in content. Use the .tar
file if you are working in a UNIX(R) environment; use the .zip file
if you are working in a Windows(R) environment.

The tar file and zip file contains the following files:
- 6.3.1.10-TIV-ITM_EXCHG-IF0001/kex_tems_teps_tepd_if0001.zip
- 6.3.1.10-TIV-ITM_EXCHG-IF0001/kex_tems_teps_tepd_if0001.tar
- 6.3.1.10-TIV-ITM_EXCHG-IF0001/kex_winnt_tema_if0001.cab
- 6.3.1.10-TIV-ITM_EXCHG-IF0001/kex_wix64_tema_if0001.cab
- 6.3.1.10-TIV-ITM_EXCHG-IF0001/KEXWINNT.dsc
- 6.3.1.10-TIV-ITM_EXCHG-IF0001/KEXWIX64.dsc
- 6.3.1.10-TIV-ITM_EXCHG-IF0001/ex_dd_063110000.xml
- 6.3.1.10-TIV-ITM_EXCHG-IF0001/ex_dd_063110001.xml
- 6.3.1.10-TIV-ITM_EXCHG-IF0001/ex_dd.properties
- 6.3.1.10-TIV-ITM_EXCHG-IF0001/itmpatch.exe

Each tar or cab file has updates to the IBM Tivoli Enterprise
Monitoring Server component for a specific platform. The platform
that each file applies to is included in its name.

5.0 Installation instructions
=============================
This fix can only be installed over an existing installation. Use
the following steps to install this fix.

5.1 Before installing the fix
-----------------------------
- The prerequisites listed under section 3.1 entitled
'Prerequisites for this fix' must be installed before this fix
can be installed.

- For the purpose of this README, the symbol <CANDLEHOME> is the
IBM Tivoli Monitoring installation directory. The default value
for CANDLEHOME is '/opt/IBM/ITM' on UNIX systems and 'C:\IBM\ITM'
on Windows systems.

Before installing this fix on UNIX systems, set the environment
variable CANDLEHOME to the IBM Tivoli Monitoring installation
directory.

For example:
> CANDLEHOME=/opt/IBM/ITM
> export CANDLEHOME

- Refer to section 7.0 entitled "Known problems and workarounds"
before installation.

- Because there is no uninstall utility for this fix, make sure to
perform a backup of your environment before installing this fix.

5.2 Local agent update
----------------------
1. Transfer the appropriate archive file
(6.3.1.10-TIV-ITM_EXCHG-IF0001.tar or .zip) to a temporary
directory on the system that contains the agent code to be
updated. For the purpose of this README, the symbol
<TEMP> represents the fully qualified path to this directory.
Note: On Windows systems, this includes the drive letter.

2. Expand the archive file using the "tar" command on UNIX systems
or an extract utility on Windows systems. This step creates a
directory structure that contains fixes for all of the supported
platforms.

3. Use the "itmpatch" command to install the fix for that agent
platform. For more information on the "itmpatch" command, see
section 6.2.

On Windows systems, if the fix was expanded to
<TEMP>\6.3.1.10-TIV-ITM_EXCHG-IF0001, the install command is:

For 32 bit Agent:
> <TEMP>\6.3.1.10-TIV-ITM_EXCHG-IF0001\itmpatch -h <CANDLEHOME>
-i <TEMP>\6.3.1.10-TIV-ITM_EXCHG-IF0001\kex_winnt_tema_if0001.cab

For 64 bit Agent:
> <TEMP>\6.3.1.10-TIV-ITM_EXCHG-IF0001\itmpatch -h <CANDLEHOME>
-i <TEMP>\6.3.1.10-TIV-ITM_EXCHG-IF0001\kex_wix64_tema_if0001.cab

5.3 Remote agent update
-----------------------
1. Transfer the appropriate archive file
(6.3.1.10-TIV-ITM_EXCHG-IF0001.tar or .zip) to a temporary
directory on the IBM Tivoli Enterprise Monitoring Server system.
For the purpose of this README, the symbol <TEMP> represents
the fully qualified path to this directory.
Note: On Windows systems, this path includes the drive letter.

2. Expand the archive file using the "tar" command on UNIX systems
or an extract utility on Windows systems. This step creates a
directory structure that contains fixes for all of the supported
platforms.

3. To add the agent fix bundles into the remote deploy depot, use
the "tacmd addBundles" command found in $CANDLEHOME/bin on UNIX
systems or in %CANDLE_HOME%\bin on Windows systems.
For more information on the "tacmd addBundles" command,
see the IBM Tivoli Monitoring Administrator's Guide.

For 32 bit deployment:

On UNIX systems,
if the fix was expanded to <TEMP>/6.3.1.10-TIV-ITM_EXCHG-IF0001:

> $CANDLEHOME/bin/tacmd addBundles -n
-p WINNT
-i <TEMP>/
6.3.1.10-TIV-ITM_EXCHG-IF0001

On Windows systems,
if the fix was expanded to <TEMP>\6.3.1.10-TIV-ITM_EXCHG-IF0001:

> %CANDLE_HOME%\bin\tacmd addBundles -n
-p WINNT
-i <TEMP>\
6.3.1.10-TIV-ITM_EXCHG-IF0001

For 64 bit deployment:

On UNIX systems,
if the fix was expanded to <TEMP>/6.3.1.10-TIV-ITM_EXCHG-IF0001:

> $CANDLEHOME/bin/tacmd addBundles -n
-p WIX64
-i <TEMP>/
6.3.1.10-TIV-ITM_EXCHG-IF0001

On Windows systems,
if the fix was expanded to <TEMP>\6.3.1.10-TIV-ITM_EXCHG-IF0001:

> %CANDLE_HOME%\bin\tacmd addBundles -n
-p WIX64
-i <TEMP>\
6.3.1.10-TIV-ITM_EXCHG-IF0001

where:
-n indicates that prerequisite bundles are not automatically
added. The -n parameter must be used because the fix
directory does not contain any prerequisites that the fix
might require. Please see Section 3.1 for the prerequisites
for this fix.
-i is the directory that contains the deployment bundles to be
added to the depot.
-p Specifies the platform code or codes of the products to add.
The platform value corresponds to the value that is
displayed in the Host Type field as a result of running the
viewDepot or listBundles command.

4. To log in to the Tivoli Enterprise Monitoring server, and deploy
the fix to the appropriate nodes where the agent is running, use
the following "tacmd" commands. For more information on the
"tacmd login" and "tacmd updateAgent" commands, see the IBM
Tivoli Monitoring Administrator's Guide.

On UNIX systems:
> $CANDLEHOME/bin/tacmd login -s <server>
-u <itmuser>
-p <password>

> $CANDLEHOME/bin/tacmd listSystems

The output shows the Managed System Name for the OS agent on the
remote system to be updated. Use this value as the target of the
"tacmd updateAgent" command.

> $CANDLEHOME/bin/tacmd updateAgent -t EX
-n <Managed system name>
-v 063110001

On Windows systems:
> %CANDLE_HOME%\bin\tacmd login -s <server>
-u <itmuser>
-p <password>

> %CANDLE_HOME%\bin\tacmd listSystems

The output shows the Managed System Name for the OS agent on the
remote system to be updated. Use this value as the target of the
"tacmd updateAgent" command.

> %CANDLE_HOME%\bin\tacmd updateAgent -t EX
-n <Managed system name>
-v 063110001

Note:
- The component (-t) for the "tacmd updateAgent" command is
specified as two characters (EX), not three characters (kex).
- The node (-n) for the "tacmd updateAgent" command is the
managed system name of the operating system (OS) agent to be
updated. The target node for an updateAgent command is always
an OS agent.

5.4 Agent support update
------------------------
Use the following steps to update the Tivoli Enterprise Monitoring
Server, Tivoli Enterprise Portal Server, or Tivoli Enterprise
Portal Desktop.

1. Transfer the appropriate archive file
(6.3.1.10-TIV-ITM_EXCHG-IF0001.tar or .zip) to the IBM Tivoli
Enterprise Monitoring Servers, IBM Tivoli Enterprise Portal
Servers, or Tivoli Enterprise Portal Desktops.

2. Expand the archive file using the "tar" command on UNIX systems
or an extract utility on Windows systems. This step creates a
directory structure that contains fixes for all of the supported
platforms.

3. Expand the archive file (kex_tems_teps_tepd_if0001.tar or .zip)
that contains the updates for Tivoli Enterprise Monitoring
Server, Tivoli Enterprise Portal Server, and Tivoli Enterprise
Portal Desktop using the "tar" command on UNIX systems or an
extract utility on Windows systems. This creates a directory
structure that includes a subdirectory called CD-ROM, with the
necessary updates.

4. Use the Application Support Installer(ASI) script to launch
either GUI installation or silent installation of the
application support files.

Note: For IBM Tivoli Monitoring Version 6.3 or above, one
of the following additional steps must be performed.

1. Acquire a platform-specific pre-packaged JRE version
of the Application Support Installer (ASI). See IBM
Tivoli Monitoring Application Support Installer,
6.2-tiv-itm_asi-if0001 at
http://www-01.ibm.com/support/docview.wss?uid=swg24034924
for download and installation instructions.

2. Specify the '-j javahome' parameter with the path to
a java(r) 1.5 or java 1.6 installation when running
the itmasi.sh or itmasi.bat script described below.

GUI installation option
------------------------
The GUI can be started by using one of the following commands
from within the CD-ROM directory where setup.jar is located.

On UNIX systems:
> ./itmasi.sh [-h <CANDLEHOME>] [-j <JAVAHOME>]

On Windows systems:
> itmasi.bat [-h <CANDLEHOME>] [-j <JAVAHOME>]

where:
-h <CANDLEHOME> - Required. The path to the IBM Tivoli
Monitoring installation directory.

-j <JAVAHOME> - Optional. The fully-qualified path to the
"bin" directory where Java(R) is installed.
The location of Java on your system might
vary.

When prompted by the Application Support Installer for the
installable media directory, select the CD-ROM directory, not
the component directory. The installer can install updates for
multiple components at the same time.

Silent installation option
--------------------------
To use the silent installation option, use one of the following
commands from within the CD-ROM directory where setup.jar is
located.

Note: Using the silent installation option for Linux and zLinux
operating systems requires the following files contained in
interim fix 6.2-TIV-ITM_ASI-if0001 for ITM to be copied to
CD-ROM directory:
- Linux: setupLinux.bin
- zLinux: setupLinux390.bin
Follow the installation instructions contained in the
"6.2-TIV-ITM_ASI-if0001.README".

On UNIX systems:
> ./itmasi.sh -h <CANDLEHOME>[-silent]
[-r <response file>]
[-j <JAVAHOME>]

On Windows systems:
> itmasi.bat -h <CANDLEHOME> [-silent]
[-r <response file>]
[-j <JAVAHOME>]

where:
-h <CANDLEHOME> - Required. The path to the IBM Tivoli
Monitoring installation directory.

-r <response file> - Required. Customized response file name.
The default response file "response.txt" in
the CD-ROM directory can be copied and
modified as per your environment.

-j <JAVAHOME> - Optional. The fully-qualified path to the
"bin" directory where Java(R) is installed.
The location of Java on your system might
vary.

5. The next panel presented by the Application Support Installer
asks for the selection of which Tivoli Monitoring components
you want to add application support to.
For this fix, the check boxes should be set as follows:

unchecked - Tivoli Enterprise Monitoring Server(TEMS)
checked - Tivoli Enterprise Portal Server(TEPS)
checked - Tivoli Enterprise Desktop Client(TEPD)

Continue through the remaining GUI panels selecting the
Microsoft Exchange Server 06.31.10.00 support to complete the
installation.

6. If the Tivoli Enterprise Portal Desktop or Tivoli Enterprise
Portal Browser was running when the update was installed, it
must be restarted.

6.0 Additional installation information
=======================================
This patch is to be applied on top of the GA version of IBM
Tivoli Monitoring Version 06.31.10.00, Exchange Server Agent.

6.1 Installation instructions for agent baroc file
--------------------------------------------------
There are no updates to the baroc files included in this fix or
any of the superseded fixes. No additional installation steps are
required.

6.2 Additional information on using "itmpatch" command
--------------------------------------------------------------
The "itmpatch" command has the following syntax:

Usage: itmpatch -h <installation home> [OPTIONS]

itmpatch -h <installation home>
-t <patch_file_directory> | <patch_file>

itmpatch -h <installation home>
-i <patch_file_directory> | <patch_file>

where:
-h Specifies the IBM Tivoli Monitoring installation directory
-i Specifies the path to the directory or patch file to be
installed
-t Generates a report of the actions to be taken by the patch.


For example:
- To preview the fix installation, use the "-t" option:
> <TEMP>/itmpatch -h <CANDLEHOME> -t <TEMP>

- To install the fix, use the "-i" option:
> <TEMP>/itmpatch -h <CANDLEHOME> -i <TEMP>

where:
<CANDLEHOME> is the fully qualified IBM Tivoli Monitoring
installation directory. On Windows systems, this path must include
the drive letter.
<TEMP> represents the fully qualified directory specification,
where the fix is located. On Windows systems, this path must
include the drive letter.

6.3 Verifying the update
------------------------
1. To verify the agent was updated correctly, use the "tacmd"
command to view the agent's current version after the agent is
restarted. You are required to log in to a Tivoli Enterprise
Monitoring Server prior to viewing the agent version.

For example:
On a UNIX systems, where $CANDLEHOME is the IBM Tivoli
Monitoring installation directory, the default location is
'/opt/IBM/ITM'.

> $CANDLEHOME/bin/tacmd login -s <server>
-u <itmuser>
-p <password>
> $CANDLEHOME/bin/tacmd listSystems -t EX

On Windows systems, where %CANDLE_HOME% is the IBM Tivoli
Monitoring installation directory, the default location
is 'C:\ibm\itm'.

> %CANDLE_HOME%\bin\tacmd login -s <server>
-u <itmuser>
-p <password>
> %CANDLE_HOME%\bin\tacmd listSystems -t EX

Note: The component (-t) for the "tacmd listSystems" command is
specified as two characters (EX), not three characters (KEX).

When the agent update is successful, the agent version is:
06.31.10.01

2. To verify the agent support files were updated correctly, use
the "kincinfo" command on Windows systems or the "cinfo" command
on Linux or UNIX systems. The sample output below shows the
versions of the Tivoli Enterprise Portal Server, Tivoli
Enterprise Monitoring Server, or Tivoli Enterprise Portal
Desktop systems after this fix has been successfully applied.

Note: The displayed date of the build might not be accurate.
This is a known problem.

On UNIX or Linux systems:
-------------------------
To validate that all components have been installed, run the
following command:

./cinfo -t ex

*********** Fri Aug 4 18:10:45 IST 2017 ******************
User: root Groups: root
Host name : HJS495-DMN-T-2 Installer Lvl:06.30.07.00
CandleHome: /opt/IBM/ITM
Version Format: VV.RM.FF.II (V: Version; R: Release; M: Modification; F: Fix; I: Interim Fix)
***********************************************************
...Product inventory

PC APPLICATION SUPPORT DESC PLAT
APP VER BUILD INSTALL DATE

ex Monitoring Agent for Microsoft Exchange Server tms
06.31.10.00 61961 20170727 1812
ex Monitoring Agent for Microsoft Exchange Server tpd
06.31.10.01 61961 20170804 1120
ex Monitoring Agent for Microsoft Exchange Server tps
06.31.10.01 61961 20170804 1119
ex Monitoring Agent for Microsoft Exchange Server tpw
06.31.10.00 61961 20170727 1811


On Windows Systems:
--------------------
To validate that all components have been installed, run the
following command:

For example:
> %CANDLE_HOME%\InstallITM\kincinfo -t ex

************* Friday, August 4, 2017 2:18:17 PM *************
User : Administrator Group : NA
Host Name : HV4-EXCH-T-22 Installer : Ver: 063003000
CandleHome : C:\IBM\ITM
Installitm : C:\IBM\ITM\InstallITM
*************************************************************
...Product Inventory



PC APPLICATION SUPPORT DESC PLAT
APP VER BUILD INSTALL DATE

EX TEMS App Support/Microsoft Exchange Server Support WICMS
06.31.10.00 61961 20170804 1102
EX TEPS App Support/Microsoft Exchange Server Support WICNS
06.31.10.01 72141 20170804 1102
EX TEPB App Support/Microsoft Exchange Server Support WIXEB
06.31.10.00 61961 20170804 1102
EX TEPD App Support/Microsoft Exchange Server Support WIXEW
06.31.10.01 72141 20170804 1102

7.0 Known problems and workarounds
==================================


Abstract: Installing support for patch fails on ITM 6.3.1.1
Problem: When you try to install the support for this patch on
ITM 6.3.0, the installation fails with following error:
The wizard cannot continue because of the following
error: could not load wizard specified in /wizard.inf (104)

Workaround: Use the pre-packaged binaries for itmasi available at:
http://www-01.ibm.com/support/docview.wss?uid=swg24034924

8.0 Additional product information
==================================
None.

9.0 Copyright and trademark information
==================================
A current list of IBM trademarks is available on the Web at "Copyright
and trademark information" at www.ibm.com/legal/copytrade.shtml.


10.0 Notices
===========
This information was developed for products and services offered in
the United States. IBM may not offer the products, services, or
features discussed in this document in other countries. Consult your
local IBM representative for information on the products and services
currently available in your area. Any reference to an IBM product,
program, or service is not intended to state or imply that only that
IBM product, program, or service may be used. Any functionally
equivalent product, program, or service that does not infringe any
IBM intellectual property right may be used instead. However, it is
the user's responsibility to evaluate and verify the operation of any
non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject
matter described in this document. The furnishing of this document
does not grant you any license to these patents. You can send license
inquiries, in writing, to:

IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.

The following paragraph does not apply to the United Kingdom or any
other country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION
"AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE.

Some states do not allow disclaimer of express or implied warranties
in certain transactions, therefore, this statement may not apply to
you.

Trademarks and service marks
------------------------------------
IBM, the IBM logo, and ibm.com are trademarks or registered
trademarks of International Business Machines Corp., registered in
many jurisdictions worldwide. Other product and service names might
be trademarks of IBM or other companies. A current list of IBM
trademarks is available on the Web at "Copyright and trademark
information" at www.ibm.com/legal/copytrade.shtml.

Microsoft, Windows, Windows NT, and the Windows logo are trademarks
of Microsoft Corporation in the United States, other countries, or
both.

Java and all Java-based trademarks are trademarks of Sun
Microsystems, Inc. in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States
and other countries.

Linux is a registered trademark of Linus Torvalds in the United
States, other countries, or both.

Other company, product, or service names may be trademarks or service
marks of others.

Third-Party License Terms and Conditions, Notices and Information
-----------------------------------------------------------------
The license agreement for this product refers you to this file for
details concerning terms and conditions applicable to third party
software code included in this product, and for certain notices and
other information IBM must provide to you under its license to
certain software code. The relevant terms and conditions, notices and
other information are provided or referenced below. Please note that
any non-English version of the licenses below is unofficial and is
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is the official version.

Notwithstanding the terms and conditions of any other agreement you
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- the Excluded Components are provided on an "AS IS" basis
- IBM DISCLAIMS ANY AND ALL EXPRESS AND IMPLIED WARRANTIES AND
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NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OR INTERFERENCE
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- IBM will not be liable to you or indemnify you for any claims
related to the Excluded Components
- IBM will not be liable for any direct, indirect, incidental,
special, exemplary, punitive or consequential damages with respect
to the Excluded Components.

Prerequisites


The prerequisite level for this fix is as follows:
- IBM Tivoli Monitoring, Version 6.2.3 FP3 onwards
- IBM Tivoli Composite Application Manager for Microsoft
Applications, Version 6.3.1 FP10 : Microsoft Exchange
Server Agent.

Installation Instructions

Please refer to the 6.3.1.10-TIV-ITM_EXCHG-IF0001.README contained in the Description section above for general installation instructions.

On
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Document Information

Modified date:
15 June 2018

UID

swg24043960