IBM Support

Cognos Controller 10.2.1 Fix Pack 4

Downloadable files


This fix pack is an update of IBM Cognos Controller 10.2.1 for existing IBM Cognos Controller customers.

Download Description

This fix pack includes all updates from IBM Cognos Controller 10.2.1 FP3.


Installation Instructions

To Install a Fix Pack on Microsoft® Windows®
1. Change to the directory where you have downloaded the fix pack.
2. Using your file compress and decompress utility, decompress the .tar.gz file. If you are using WinZip® , select the option "use folder names".
3. If you want to see the version of a component before you install it, unpack the tar file to disk, or read the table of contents of the tar file.
4. Stop Internet Information Services (IIS) Manager (the Default Web Site)
5. Shut down the IBM Cognos Controller Consolidation COM+ application through Component Services
6. Stop the following services through the Services Manager (if you do not stop them before the installation you will be prompted when installing):
- IBM Cognos
- IBM Cognos Controller Batch Service
- IBM Cognos Controller Consolidation
- IBM Cognos Controller Java Proxy
- IBM Cognos Controller User Manager
- IBM Cognos FAP Service
7. Back up the content store database.
8. If your IBM Cognos Controller environment is customized, back up the entire IBM Cognos Controller location.
9. Go to the location where you downloaded and extracted the files.
10. Go to the win64h directory and double-click the issetup.exe file.
11. Follow the directions in the installation wizard, installing in the same location as your existing IBM Cognos Controller server components.
The issetup program prompts you to allow the interim fix to create a backup copy in the installation folder before copying new files.
12. Open IBM Cognos Configuration, save the configuration, and then start the IBM Cognos service.
Start the following services:
- IBM Cognos Controller Batch Service
- IBM Cognos Controller Consolidation
- IBM Cognos Controller Java Proxy
- IBM Cognos Controller User Manager
- IBM Cognos FAP Service
13. If you have a distributed environment, repeat these steps for all remaining IBM Cognos Controller servers.
14. Start the Internet Information Services (IIS) Manager (the Default Web Site).
15. Start the components Services IBMCOGNOSCONTROLLER.


  • Cognos Controller 10.2.1 FP4 includes improvements in performance of the Controller Excel AddIn compared to Controller 10.2.1 FP3. These improvements will benefit users running the Controller client on dedicated boxes but even more for users running the Controller client on Citrix boxes where there are multiple Controller clients simultaneously using the Controller Excel Addin.  The level of improvement are though, highly dependent on the size and complexity of the Excel sheets, as well as the sizing of the Citrix boxes.
  • If you are running the full version of Cognos Business Intelligence 10.2.2 (often installed on a separate server than the Controller application server) and apply the Cognos BI 10.2.2 IF8 security update on the installation, note that you need to install CognosBI 10.2.2 FP4 before applying Cognos BI 10.2.2 IF8 to avoid problems in the BI user interface when creating packages from TM1 data source.
  • When you apply the IBM Cognos Controller 10.2.1 FP4 update, the Cognos Controller COM+ application (IBM Cognos Controller Consolidation) may be recreated. After the update you must then specify the COM+ account information in Cognos Controller Configuration.
  • IBM DB2 is affected by a problem with the handling of certain SSL messages. If you are using DB2, you need to upgrade to the latest fix pack. Please find the fix pack download and security bulletin details here:
  • The following Release Notes applicable to Cognos Controller 10.2.1 FP4 have been published and can be found at:
  • Note that the Cognos Controller license text has been updated with the Cognos Controller 10.2.1 FP4 release:
    Under the heading “Components Used for Establishing Required Install Entitlements”, an exception has been added when Controller is installed for the purpose of load balancing and failover.
    Click on the link below to find the full license text:
Cognos Controller 10.2.1 Installation Guide English 1000000

Download package

Please click on the FC link below to start downloading your package.

Problems solved

Change history

18 April 2016: Original version published

Download RELEASE DATE LANGUAGE SIZE(Bytes) Download Options
What is Fix Central(FC)?
IBM Cognos Controller 10.2.1 Fix Pack 4 2016-04-18 English 1750000000 FC

Document information

More support for: Cognos Controller

Software version: 10.2.1

Operating system(s): Windows

Software edition: All Editions

Reference #: 4041934

Modified date: 05 October 2016