Installation Instructions

Review the installation guide:

Where to Apply this Fix Pack Apply this Fix Pack to all Synergy installations (CCM_HOME) , clients and cache servers. First install to the machine where the Synergy router daemon is running, then install to other server machines, and finally deploy to client machines and cache servers.

Table of Contents Deliverable Synergy Components Affected Installation Instructions for UNIX and Linux Post Installation Instructions for UNIX and Linux Reversing the Fix Pack on UNIX and Linux Installation Instructions for Windows Post Installation Instructions for Windows Reversing the Fix Pack on Windows

Deliverable Synergy Components Affected

Those marked with an asterisk (*) have changed since 7.2.1.3 iFix 002.

Database files affected by the Fix Pack: 

  * Database_path/lib/apilib.a

    Database_path/lib/baselib.a
  * Database_path/lib/csetlib.a
    Database_path/lib/focilb.a
    Database_path/lib/ptlib.a


Cache server files affected by the Fix Pack(Applicable only if cache server is installed):

  * CCM_HOME/etc/CcmError.properties

  * CCM_HOME/etc/CcmError_ja.properties
  * CCM_HOME/etc/CcmError_zh.properties
  * CCM_HOME/jetty/lib/dwr.jar
    CCM_HOME/jetty/webapps/SynergyServer/images/cmlauncher.jar
  * CCM_HOME/jetty/webapps/SynergyServer/WEB-INF/lib/crtool_servlet.jar
  * CCM_HOME/jre/*
  * CCM_HOME/lib/ccmjava.jar


CCM_HOME files affected by the Fix Pack:

All Platforms

  * CCM_HOME/etc/ccm.properties
  * CCM_HOME/etc/ccm_resource_ja.properties
  * CCM_HOME/etc/ccm_resource_zh.properties
  * CCM_HOME/etc/CcmError.properties
  * CCM_HOME/etc/CcmError_ja.properties
  * CCM_HOME/etc/CcmError_zh.properties
  * CCM_HOME/etc/cli/xml/mode6.5/crtool.xml
  * CCM_HOME/etc/cli/xml/mode6.5/wa.xml
    CCM_HOME/etc/cli/xml/mode6.5/reconcile.xml
  * CCM_HOME/etc/cli/xml/mode6.5/update_urls.xml

  * CCM_HOME/jetty/webapps/help/synergyhelp.war
  * CCM_HOME/jetty/lib/dwr.jar
    CCM_HOME/jetty/webapps/SynergyServer/images/cmlauncher.jar
  * CCM_HOME/jetty/webapps/SynergyServer/WEB-INF/lib/crtool_servlet.jar

  * CCM_HOME/jre/*

    CCM_HOME/lib/adminlib.a
    CCM_HOME/lib/eislib.a
    CCM_HOME/lib/rfclib.a
  * CCM_HOME/lib/ccmjava.jar
  * CCM_HOME/lib/crtool_rtc.jar
    CCM_HOME/lib/tdsjndilib.jar
   
    CCM_HOME/packfiles/base.model    
    CCM_HOME/packfiles/base.cpk    
    CCM_HOME/packfiles/training.cpk

UNIX & Linux

    CCM_HOME/bin/util/ccm_eng_inf            (Informix)
    CCM_HOME/bin/util/ccm_eng_ora            (Oracle)
    CCM_HOME/bin/setup_client_rtc_user
    CCM_HOME/bin/setup_rds
    CCM_HOME/bin/util/ccm_util
    CCM_HOME/bin/dbutil/ccmdb_backup_inf     (Informix)
    CCM_HOME/bin/dbutil/ccmdb_load_ora       (Oracle)
    CCM_HOME/bin/dbutil/ccmdb_update_ora     (Oracle)
  * CCM_HOME/bin/setup_client_rtc_user
  * CCM_HOME/bin/setup_rtc
  * CCM_HOME/lib/jre_files

Microsoft Windows

   CCM_HOME\bin\dbutils.dll
 * CCM_HOME\bin\setup_client_rtc_user.bat
 * CCM_HOME\bin\setup_rtc.bat
   CCM_HOME\bin\setup_rds.bat
   CCM_HOME\bin\util\ccm_eng_inf.exe

Warning: This Fix Pack must be reapplied to any new databases you create after unpacking base.cpk.

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Installation Instructions (UNIX and Linux)

Before you begin, make sure that you have performed a successful backup of your Synergy installation areas.

Note: If this fix pack is not upgraded from 7.2.1.2 iFix 001 or later, then it requires that RDS tdsadmin credentials are configured appropriately for authentication through RDS. Failing to do so, would result in authentication not working. Please refer to step 6 for more details. Refer to security bulletin http://www.ibm.com/support/docview.wss?uid=swg21681770 for details on security vulnerability in RDS.

This Fix Pack contains modifications to the software that must be installed in the installation directory (CCM_HOME changes).

This Fix Pack also contains changes that must be installed in Synergy databases (model changes).

This Fix Pack also contains changes for cache server and if there are any cache servers installed then they must be updated(Cache server changes).

Once you have installed Fix Pack 7.2.1.4, do not install any individual iFix or Fix Pack that does not clearly state that it may be installed on top of Fix Pack 7.2.1.4, unless informed otherwise by Synergy Support.

1. To install this Fix Pack on UNIX, use the ccm_patch script. If you do not have the ccm_patch script, please download it from the Rational Synergy ccm_patch installer script (ccm_patch) for UNIX. If you have previously downloaded a copy of ccm_patch, please check to see if it is still the most up to date version. If not, download the latest version and discard your previous version. At the time of writing, the latest version of ccm_patch is 47.
   
   If you have downloaded a newer version, then copy the ccm_patch script to $CCM_HOME/bin in each server installation; make sure it is owned by ccm_root and has execute permission (mode 0755).
   
   
2. In preparation for the following steps, ask all users to exit their Synergy sessions.
   
   
3. If Rational Change or Rational Synergy Integrations are running, shut them down.
   
   
4. Login as user ccm_root and set CCM_HOME to point to your Synergy installation.
   Shut down all Synergy 7.2.1 databases.
   Verify that all users have exited by using the ccm monitor command.
   
   $ su - ccm_root
   ccm_root$ CCM_HOME=/usr/local/ccm721  # Adjust as appropriate
   ccm_root$ PATH=$CCM_HOME/bin:$PATH
   ccm_root$ export CCM_HOME PATH
   ccm_root$ ccmdb shutdown <dbpath>    # Repeat per database
   ccm_root$ ccm monitor
   
   Stop the Synergy daemons using the ccm_stop_daemons command.
   
   ccm_root$ ccm_stop_daemons
   
   If there are cache servers installed and running, they also need to be stopped. (Run the commands on the cache server system, if the cache servers are running on Windows platform, refer the Windows installation section)
   $ su - ccm_root
   ccm_root$ CCM_HOME=/usr/local/ccm721  # Adjust as appropriate
   ccm_root$ PATH=$CCM_HOME/bin:$PATH
   ccm_root$ export CCM_HOME PATH
   ccm_root$ cd $CCM_HOME/bin
   ccm_root$ ./ccm_cache -stop
   
   
5. Update the Synergy installation directory.
   
   Use the ccm_patch command. The argument to ccm_patch is the full path to the Fix Pack file that you are installing.
   
   Note that ccm_patch must be run as root, since it needs to set ownership and permissions on the patched files.
   
   ccm_root$ su
   # CCM_HOME=/usr/local/ccm721     # Adjust as appropriate
   # PATH=$CCM_HOME/bin:$PATH
   # export CCM_HOME PATH
   
   
   If your database runs on Oracle then set ORACLE_HOME.
   
   # ORACLE_HOME=/usr/local/oracle   # Adjust as appropriate
   # export ORACLE_HOME
   
   
   Use the tar file that is appropriate for your UNIX platform.
   
   For AIX:
   # ccm_patch <PATH>/7.2-RATL-RATISYNE-AIX-FP1.4.tar.gz
   
   For HP-UX:
   # ccm_patch <PATH>/7.2-RATL-RATISYNE-HPUX-FP1.4.tar.gz
   
   For Linux:
   # ccm_patch <PATH>/7.2-RATL-RATISYNE-Linux-FP1.4.tar.gz
   
   For Solaris:
   # ccm_patch <PATH>/7.2-RATL-RATISYNE-Solaris-FP1.4.tar.gz
   
   # exit
   
   Repeat this command for each installation directory.
   
   Once the installation directory has been updated, restart the Synergy daemons as the ccm_root user.
   
   ccm_root$ ccm_start_daemons
   
   If there are cache servers installed, they also need to be updated. (Run the commands on the cache server system, if the cache servers are running on Windows platform, refer the Windows installation section)
   ccm_root$ su
   # CCM_HOME=/usr/local/ccm721  # Adjust as appropriate
   # PATH=$CCM_HOME/bin:$PATH
   # export CCM_HOME PATH
   # cd $CCM_HOME/bin
   
   Use the tar file that is appropriate for your UNIX platform. The tar files will be available in the Synergy run area under the path CCM_HOME/cacheserver
   
   For AIX:
   # cacheserver_patch <PATH>/cacheserver_7.2-1.4-aix.tar.gz
   
   For HP-UX:
   # cacheserver_patch <PATH>/cacheserver_7.2-1.4-hpux.tar.gz
   
   For Linux:
   # cacheserver_patch <PATH>/cacheserver_7.2-1.4-linux.tar.gz
   
   For Solaris:
   # cacheserver_patch <PATH>/cacheserver_7.2-1.4-solaris.tar.gz
   
   # exit
   
   Repeat this command for each installation directory.
   
   Once the installation directory has been updated, restart the Synergy cache server as the ccm_root user.
   
   ccm_root$ ccm_cache -start
6. Configure RDS tdsadmin user credentials
   
   Once the installation directory has been updated, configure RDS tdsadmin user credentials as the ccm_root user.
   
   
ccm_root$ setup_rds

   
   Provide tdsadmin password when prompted.
   
   
7. Use the ccm_patch command to apply this Fix Pack to one or more databases.
   
   If you have a customized model using a custom model database, contact Synergy Support for assistance.
   
   Databases that were shut down in step 4 must be unprotected prior to patching.
   
   $ su - ccm_root
   ccm_root$ CCM_HOME=/usr/local/ccm721     # Adjust as appropriate
   ccm_root$ PATH=$CCM_HOME/bin:$PATH
   ccm_root$ export CCM_HOME PATH
   ccm_root$ ccmdb unprotect <dbpath>
   ccm_root$ ccm_patch -dbonly $CCM_HOME/patches/7.2.1.4 <dbpath>.
   
8. Inform users that they can restart their Synergy sessions.
   
   This Fix Pack contains a Windows client component. Users of Synergy Windows GUI will be prompted to download the Fix Pack when they start a session. Users of the Windows CLI will be requested to patch their clients by browsing to
   http://<helpserver>:<port#>/client/Update_7.2-1.4.exe
   
   Alternatively, the executable, Update_7.2-1.4.exe, can be distributed to Windows CLI users, so they can execute it directly, to update their client installations.

Post Installation Instructions (UNIX & Linux)

1. If you have a DCM cluster that has a mix of 7.2 databases with 7.0 or 7.1 databases, then create two attributes on the model object as follows.
   
   Attribute name            Attribute type  Value
   
   max_object_name_length    integer           155
   max_object_version_length integer            32
   
   This will ensure that objects created in the 7.2 database conform to the length restrictions in the 7.0 or 7.1 databases.
   
   
2. The ccm.properties setting ccm.changerequesttool.timeout, which controls the time-out for a Change operation initiated from Synergy, was replaced by a pair of settings:
   
   ccm.changerequesttool.timeout -- used for operations after Change startup  ccm.changerequesttool.startup.timeout - used for Change startup
   
   If Synergy users invoking Change operations see errors such as the following in the log files, the time-out values should be adjusted.
   
   CRCCM4004: An I/O problem occurred while communicating with IBM Rational Change at http://9.39.95.52:8600/central/servlet/com.continuus.websynergy.servlet… The reported error was: java.net.SocketTimeoutException:Read timed out
   

Reversing the Fix Pack (UNIX & Linux)

If it is necessary to remove the Fix Pack after it was installed, follow these steps. If you have a Windows client, see Reversing the Fix Pack (Microsoft Windows). Before you begin, make sure that you have performed a successful backup of your Synergy databases and installation areas.

1. In preparation for the following steps, ask all users to exit their Synergy sessions.
   
   As ccm_root, shut down all Synergy databases that use this installation.
   
   Verify that all users have exited by using ccm monitor.
   
   $ su - ccm_root
   ccm_root$ CCM_HOME=/usr/local/ccm721  # Adjust as appropriate
   ccm_root$ PATH=$CCM_HOME/bin:$PATH
   ccm_root$ export CCM_HOME PATH
   ccm_root$ ccmdb shutdown <dbpath>    # Repeat per database
   ccm_root$ ccm monitor
   
   Stop the Synergy daemons using the ccm_stop_daemons command.
   
   ccm_root$ ccm_stop_daemons
   
   
   If the cache servers are running, they also need to be stopped. (Run the commands on the cache server system, if the cache servers are running on Windows platform, refer the Windows installation section)
   $ su - ccm_root
   ccm_root$ CCM_HOME=/usr/local/ccm721  # Adjust as appropriate
   ccm_root$ PATH=$CCM_HOME/bin:$PATH
   ccm_root$ export CCM_HOME PATH
   ccm_root$ cd $CCM_HOME/bin
   ccm_root$ ./ccm_cache -stop
   
   
2. Restore the installation files from before Fix Pack 7.2.1.4
   
   $CCM_HOME contains a save directory structure that contains all files that were removed or replaced during the Fix Pack installation process. The files are saved with a suffix of _p7.2.1.4. In addition, the first time a particular file is saved it will also be saved with an extension of _orig. Replace all files that were updated with this Fix Pack. For a complete list of $CCM_HOME files that were changed, review the Deliverable Synergy Components Affected section. For example, $CCM_HOME/lib/ccmjava.jar was replaced. To replace it with the file from before this Fix Pack:
   
   $ su - ccm_root
   ccm_root$ CCM_HOME=/usr/local/ccm721     # Adjust as appropriate
   ccm_root$ PATH=$CCM_HOME/bin:$PATH
   ccm_root$ export CCM_HOME PATH
   ccm_root$ cp $CCM_HOME/save/lib/ccmjava.jar_p7.2.1.4 $CCM_HOME/lib/ccmjava.jar
   
   
   Repeat this step for each $CCM_HOME file listed in Deliverable Synergy Components Affected (UNIX and Linux) section. Repeat this step for the files in cache server run area also if the cache server was patched.
   
   
3. Remove entries in patches.txt and patches.dat in both Synergy server and also from cache servers if they were patched.
   
1. In the $CCM_HOME/etc directory are files patches.txt and patches.dat.
2. Using an editor, for instance vi, edit these files.
3. Remove the lines referencing this Fix Pack.
4. Save this file and exit the editor.
5. If the resulting files are empty then delete them.
   
   
4. Login as user root. You need to run $CCM_HOME/bin/ccm_install in order to reset the ownership and permissions of the original files you copied back:
   
   $ su -
   # CCM_HOME=/usr/local/ccm721    # Adjust as appropriate
   # PATH=$CCM_HOME/bin:$PATH
   # export CCM_HOME PATH
   
   If your database runs on Oracle then set ORACLE_HOME
   
   # ORACLE_HOME=/usr/local/oracle   # Adjust as appropriate
   # export ORACLE_HOME
   
   # ccm_install -c
   # exit
   
   If the cache server was patched then Login as user root on cache server. You need to run $CCM_HOME/bin/cacheserver_install in order to reset the ownership and permissions of the original files you copied back:
   
   $ su -
   # CCM_HOME=/usr/local/ccm721    # Adjust as appropriate
   # PATH=$CCM_HOME/bin:$PATH
   # export CCM_HOME PATH
   
   # cacheserver_install -c
   # exit
5. Reverse Fix Pack 7.2.1.4 in databases.
   
   If you have a customized model, using a model database, reinstate your previous model by performing a model install from your original customized model project to each database.
   
   Each database directory contains a save directory structure that contains all files that were removed or replaced during the Fix Pack installation process. The files are saved with a suffix of _p7.2.1.4. In addition, the first time a particular file is saved it will also be saved with an extension of _orig. All files that were updated with this Fix Pack should be replaced. For a complete list of database files that were changed, review the Deliverable Synergy Components Affected section.
   
   For example <dbpath>/lib/baselib.a was replaced, to replace it with the file from before this Fix Pack:
   
   $ su - ccm_root
   ccm_root$ CCM_HOME=/usr/local/ccm721     # Adjust as appropriate
   ccm_root$ PATH=$CCM_HOME/bin:$PATH
   ccm_root$ export CCM_HOME PATH
   ccm_root$ cp <dbpath>/save/lib/baselib.a_p7.2.1.4 <dbpath>/lib/baselib.a
   
   Repeat this step for each database file listed in the Database files affected by the Fix Pack section.
   
• In the <database path>/db directory of each database is a file named MDL_INFO.
1. Using an editor, for instance vi, edit these files.
2. Remove the lines referencing this Fix Pack.
   
• In the <database path>/etc directory of each database is a file named patches.dat.
1. Using an editor, for instance vi, edit these files.
2. Remove the lines referencing this Fix Pack.
3. Save these files and exit the editor.
4. If the resulting files are empty then they should be deleted.
   
   
6. Unprotect the databases that were shut down in step 1, using:
   
   ccm_root$ ccmdb unprotect <dbpath>
   
   Repeat for every database that was patched.
   
   
7. Start the Synergy daemons using the ccm_start_daemons command.
   
   ccm_root$ ccm_start_daemons
   
   If the cache server was patched, then start the cache server using the ccm_cache command.
   
   ccm_root$ ccm_cache -start
   
   
8. Inform users that they can restart their Synergy sessions.

---

Installation Instructions (Microsoft Windows)

Before you begin, make sure that you have performed a successful backup of your Synergy Installation areas.

Note: If this fix pack is not upgraded from 7.2.1.2 iFix 001, then it requires that RDS tdsadmin credentials are configured appropriately for authentication through RDS. Failing to do so, would result in authentication not working. Please refer to step 5 for more details. Refer to security bulletin http://www.ibm.com/support/docview.wss?uid=swg21681770 for details on security vulnerability in RDS.

This Fix Pack contains modifications to the software that must be installed in the installation directory (CCM_HOME changes).

This Fix Pack also contains changes that must be installed in Synergy databases (model changes).

This Fix Pack also contains changes for cache server and if there are any cache servers installed then they must be updated(Cache server changes).

Once you have installed Fix Pack 7.2.1.4, do not install any individual iFix or Fix Pack that does not clearly state that it may be installed on top of Fix Pack 7.2.1.4, unless informed otherwise by Synergy Support.

1. Request that all users exit their Synergy sessions before you begin the installation.
   
   Shutdown all Synergy databases using the ccmdb shutdown command.
   
   Verify that all users have exited by using the ccm monitor command.
   
   > ccmdb shutdown <dbpath>    # Repeat per database
   > ccm monitor
   
   
2. If Rational Change or Rational Synergy Integrations are running, shut them down.
   
   
3. To apply the Fix Pack to a Windows Synergy server installation, you must log in as a user in the Local Administrator group on the Main or Additional server machine. Do not install the Fix Pack on your computer if you use a shared network installation; just install the Fix Pack once on the network installation.
   
   
4. Once you have logged in as the appropriate user, run the Fix Pack executable, 7.2-RATL-RATISYNE-Windows-FP1.4.exe from the command prompt or by double clicking it. This brings up the Patch Installation Utility which guides you through the steps of installing the Fix Pack.
   If the cache servers are installed, then the cacheserver service need to be stopped from services dialog. Once the cacheserver service is stopped, the cache server run area need to be patched by running the executable cacheserver_7.2.1.4-windows.exe from the command prompt or by double clicking it. This brings up the Patch Installation Utility which guides you through the steps of installing the Fix Pack on cache server. Start the cache server service once the installation is completed. Cacheserver_7.2.1.4-windows.exe will be available in the Synergy server run area under the path CCM_HOME/cacheserver
   
   
5. Configure RDS tdsadmin user credentials
   
   Once the installation has been completed, configure RDS tdsadmin user credentials
   
> set CCM_HOME=c:\ccm72 # Adjust as appropriate
> set PATH=%CCM_HOME%\bin;%PATH%
> setup_rds.bat

   Provide tdsadmin password when prompted.
   
   
   
6. Patch standard databases.
   
   If you do not have a customized model, apply this Fix Pack to each of your databases. ALL databases must be patched prior to use with this Fix Pack.
   
   If you have a customized model using a custom model database, contact Synergy Support for assistance.
   
   To patch a database on a Windows server, use the batch script that was extracted when you ran the self-extracting patch executable on the server. This script needs to be given the database path of the database(s) to be patched.
   
   Log in as CM administrator on the Main or Additional Server machine for the database being patched, and bring up a command window. Repeat the following commands for each database:
   
   > set CCM_HOME=c:\ccm721         # Adjust as appropriate
   > set PATH=%CCM_HOME%\bin;%PATH%
   > ccmdb unprotect <dbpath>
   > ccmdb_patch_7214 <dbpath>
   > postdb_7214.bat <dbpath> <host> <admin_user> <admin_user_password>
   
   
   Note that passwords often contain characters that are interpreted by the shell, such as spaces, semicolons, wild cards, etc.... If this is the case, then be sure to type your admin user password in quotes.
   
   
7. Inform users that they can restart their Synergy sessions.
   
   This Fix Pack contains a Windows client component. Users of the Synergy Windows GUI will be prompted to download the Fix Pack when they start a session. Users of the Windows CLI will be requested to patch their clients by browsing to:
   
   http://helpserver:port#/client/Update_7.2-1.4.exe.
   
   Alternatively, the executable, Update_7.2-1.4.exe, can be distributed to Windows CLI users, so they can execute it directly, to update their client installations.

Post Installation Instructions (Microsoft Windows)

1. If you have a DCM cluster that has a mix of 7.2 databases with 7.0 or 7.1 databases, then create two attributes on the model object as follows.
   
   Attribute name            Attribute type  Value
   
   max_object_name_length    integer           155
   max_object_version_length integer            32
   
   
   This will ensure that objects created in the 7.2 database conform to the length restrictions in the 7.0 or 7.1 databases.
   
   
2. The ccm.properties setting ccm.changerequesttool.timeout, which controls the time-out for a Change operation initiated from Synergy, was replaced by a pair of settings:
   
   ccm.changerequesttool.timeout -- used for operations after Change startup
   ccm.changerequesttool.startup.timeout - used for Change startup
   
   If Synergy users invoking Change operations see the following errors in the log files, the time-out values should be adjusted.
   
   CRCCM4004: An I/O problem occurred while communicating with IBM Rational Change at http://9.39.95.52:8600/central/servlet/com.continuus.websynergy.servlet… The reported error was: java.net.SocketTimeoutException:Read timed out
   

Reversing the Fix Pack (Microsoft Windows)

If it is necessary to remove the Fix Pack after it was installed follow these steps; they must be performed by a Synergy database administrator.

1. Request that all users exit their Synergy sessions before you begin the uninstallation.
   
   Shutdown all Synergy databases using the ccmdb shutdown command.
   
   Verify that all users have exited with ccm monitor.
   
   > ccmdb shutdown <dbpath>     # repeat per database
   > ccm monitor
   
   
2. Stop the 7.2.1 Synergy services. Perform this step as an admin user.
   
   Open the services dialog and stop the Synergy services. If you are unfamiliar with these services refer to the Synergy Administration Guide For Windows for additional details.
   
   If the cache servers are installed, then the cacheserver service also need to be stopped from services dialog.
   
   
3. Restore the original files replaced by Fix Pack 7.2.1.4
   
   Before replacing the original files, remove the hidden attribute from files stored under the %CCM_HOME%\patches\7.2.1.4directory and its subdirectories.
   
   Do this as user who has local admin rights.
   
   Use the attrib command to remove the Hidden attribute from the files. From a command prompt:
   
   > cd %CCM_HOME%\patches\7.2.1.4
   > attrib -h * /s /d
   
   The %CCM_HOME%\patches\7.2.1.4 directory contains two files and either three or four sub-directories.
   
   The two files are a README file and ccm_bp.in. You do not need to be concerned with the ccm_bp.ini file.
   
   The three sub-directories that every installation will have are CCM_HOME, util, and WINSYS. If your installation contains the Synergy Database Administration Tools, there will be an additional sub-directory named database. This last directory is not hidden and the files it contains are not hidden.
   
   The util and WINSYS directories are empty, and can be ignored. The database directory may also be ignored at this time.
   
   The CCM_HOME directory contains a directory structure similar to that of your Synergy installation area. Any files that were removed or replaced from your installation area are under this directory.
   
   After removing the hidden attribute from all of the files stored under this CCM_HOME directory and its sub-directories, copy or move all of these files into the Synergy installation area directory structure, replacing the files that are currently there.
   
   For example, the file ccmjava.jar was replaced by this Fix Pack.
   
   This file is located in the %CCM_HOME%\lib directory. To replace the Fix Pack version of the file with the original file, copy or move the previously saved ccmjava.jar file from the directory
   
   %CCM_HOME%\patches\7.2.1.4\CCM_HOME\lib
   
   to the directory
   
   %CCM_HOME%\lib
   
   Restore all CCM_HOME files replaced by this Fix Pack. For a complete list of CCM_HOME files replaced, please see the above section titled, Deliverable Synergy Components Affected (Windows).
   
   Repeat this step for the files in cache server run area also if the cache server was patched.
   
   
4. Remove entries in patches.txt and patches.dat in both Synergy server and also from cache servers if they were patched.
   
1. In the %CCM_HOME%\etc directory are files patches.txt and patches.dat.
2. Using a text file editor (such as Notepad.exe)
3. Edit these files and remove the lines referencing this Fix Pack.
4. Save this file and exit the editor.
5. If the resulting files are empty, then delete them.
   
   
5. Remove 7.2.1.4 Key from the Registry.
   
1. Start the registry editor (Click Start > Run type regedit)
2. Browse to the appropriate key listed below.
3. You will see a key labeled 7.2.1.4. Click it.
4. Delete the key (press Delete on keyboard).
5. Exit the registry editor.
   
   On 32 bit systems this key is located at:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Telelogic\CM SYNERGY\7.2.1\Install\Patches\7.2.1.4
   
   or
   
   HKEY_CURRENT_MACHINE\SOFTWARE\Telelogic\CM SYNERGY\7.2.1\Install\Patches\7.2.1.4
   
   
   On 64 bit systems this key is located at:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432node\Telelogic\CM SYNERGY\7.2.1\Install\Patches\7.2.1.4
   
   If the cache server is installed, For cache server this key is located at:
   
   On 32 bit systems this key is located at:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Telelogic\CM SYNERGY\CacheServer\7.2.1\Install\Patches\7.2.1.4
   
   or
   
   HKEY_CURRENT_MACHINE\SOFTWARE\Telelogic\CM SYNERGY\CacheServer\7.2.1\Install\Patches\7.2.1.4
   
   
   On 64 bit systems this key is located at:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432node\Telelogic\CM SYNERGY\CacheServer\7.2.1\Install\Patches\7.2.1.4
   
6. Reverse Fix Pack 7.2.1.4 in databases
   
   If you have a customized model, using a model database, reinstate your previous model by performing a model install from your original customized model project to each database.
   
   If you used ccmdb_patch_7214.bat to install Fix Pack to your databases, the following steps are performed when "ccmdb_patch_7214 is run:
• Before the Fix Pack is applied, affected database files are copied to <dbpath>\save\<filename>.p7214
• The updated files from the Fix Pack are copied to the database.
• A line is appended to <database path>\db\MDL_INFO as a record of the Fix Pack.
  
  To reverse these actions, perform the following steps for each patched database.
1. Log in as CM administrator on the database server machine, and bring up a command window.
   
   
2. Remove the database files that were changed:
   
   > del <dbpath>\lib\baselib.a
   
   Move the saved copy of the these files back into their original locations:
   
   > move <dbpath>\save\lib\baselib.a.p7214 <dbpath>\lib\baselib.a
   
   Repeat this step for each database file listed in Deliverable Synergy Components Affected (Microsoft Windows).
   
   
• In the <database path>\db directory, there is a file named MDL_INFO.
1. Using a text file editor (such as Notepad.exe), edit this file and remove the lines referencing this Fix Pack.
2. Save this file and exit the editor.
   
   
• In the <database path>\etc directory is a file named patches.dat.
1. Using a text file editor (such as Notepad.exe), edit this file and remove the line referencing this Fix Pack.
2. Save this file and exit the editor.
3. If the resulting files are empty, delete them.
   
   
7. Restart the Synergy services
   
   Restart the services that were stopped in step 2. Open the services dialog and start the Synergy services. If you are unfamiliar with these services refer to the Synergy Administration Guide For Windows for additional details.
   Also, If the cache servers are installed, then the cacheserver service also need to be restarted from services dialog.
   
8. Unprotect the databases that were shut down in step 1
   
   > ccmdb unprotect <dbpath>
   
   
   Repeat for every database that was patched.
   
   
9. Inform users that they can restart their Synergy sessions.