ITCAM for Microsoft(R) App: SharePoint Server Agent 6.3.1.2-TIV-ITM_SPS-IF0001

Download Description

Copyright International Business Machines Corporation 2015.
All rights reserved.

Component: IBM(R) Tivoli(R) Composite Application Manager for
Microsoft(R) Applications: Microsoft SharePoint Agent,
Version 6.3.1.2

Component ID: 5724C0SPA

Fix Pack: 0001, (6.3.1.2-TIV-ITM_SPS-IF0001)

Date: May 18, 2015

Contents:

1.0 General description
2.0 Problems fixed
3.0 Architecture and prerequisites
4.0 Image directory contents
5.0 Installation instructions
6.0 Additional installation information
7.0 Known problems and workarounds
8.0 Additional product information
9.0 Notices


1.0 General description
===============
This fix resolves the APARs and defects listed in the "Problems Fixed"
section below.

2.0 Problems fixed
============
The following problems are addressed by this fix.

2.1 APARs
-------------
APAR: IV71028
Abstract: IBM Tivoli Monitoring SharePoint Agent shows "SharePoint Server not
installed".
Additional Information: The IBM Tivoli Monitoring SharePoint Agent displays
the "SharePoint Server not installed" message in the "SharePoint Information"
workspace.

2.2 Defects
--------------
None.

2.3 Enhancements
----------------------
None.

2.4 Superseded fixes
-------------------------
None

2.5 APARs and defects included from superseded fixes
---------------------------------------------------------------
None


3.0 Architecture and prerequisites
======================
This fix is supported on all operating systems listed in the IBM
Tivoli Composite Application Manager for Microsoft Applications:
Microsoft SharePoint Server Agent User's Guide, version 6.3.1.2.

The following link is for the Tivoli operating system and application
support matrix. Please refer to this matrix for the latest
certification information.

http://www.ibm.com/software/sysmgmt/products/support/Tivoli_Supported_Platforms.html

3.1 Prerequisites for this fix:
-------------------------------
-IBM Tivoli Composite Application Manager for Microsoft SharePoint Server Agent,Version 6.3.1.2


4.0 Image directory contents
===================
This fix image contains the following files:
- 6.3.1.2-TIV-ITM_SPS-IF0001.README
- 6.3.1.2-TIV-ITM_SPS-IF0001.tar
- 6.3.1.2-TIV-ITM_SPS-IF0001.zip

Note: The .tar and .zip files are identical in content. Use the .tar
file if you are working in a UNIX(R) environment; use the .zip file if
you are working in a Windows(R) environment.

The fix archive file contains the following files:
- 6.3.1.2-TIV-ITM_SPS-IF0001/kqp_tems_teps_tepd_if0001.tar
- 6.3.1.2-TIV-ITM_SPS-IF0001/kqp_tems_teps_tepd_if0001.zip
- 6.3.1.2-TIV-ITM_SPS-IF0001/KQP_winnt_tema_if0001.cab
- 6.3.1.2-TIV-ITM_SPS-IF0001/KQP_wix64_tema_if0001.cab
- 6.3.1.2-TIV-ITM_SPS-IF0001/qp_dd.properties
- 6.3.1.2-TIV-ITM_SPS-IF0001/qp_dd_063102001.xml

5.0 Installation instructions
==================

This fix can only be installed over an existing installation. Use
the following steps to install this fix.

5.1 Before installing the fix
-------------------------------
- The prerequisites listed under section 3.1 entitled 'Prerequisites
for this fix' must be installed before this fix can be installed.

- For the purpose of this README, the symbol <CANDLEHOME> is the
IBM Tivoli Monitoring installation directory. The default value
for CANDLEHOME is '/opt/IBM/ITM' on UNIX systems and 'C:\IBM\ITM'
on Windows systems.

Before installing this fix on UNIX systems, set the environment
variable CANDLEHOME to the IBM Tivoli Monitoring installation
directory.

For example:
> CANDLEHOME=/opt/IBM/ITM
> export CANDLEHOME

- Refer to section 7.0 entitled "Known problems and workarounds" before
installation.

- Because there is no uninstall utility for this fix, make sure to
perform a backup of your environment before installing this fix.

5.2 Local agent update
--------------------------
1. Transfer the appropriate archive file (6.3.1.2-TIV-ITM_SPS-IF0001.tar or .zip)
to a temporary directory on the system that contains the
agent code to be updated. For the purpose of this README, the
symbol <TEMP> represents the fully qualified path to this
directory. Note: On Windows systems, this path includes the drive
letter.

2. Expand the archive file using the "tar" command on UNIX systems
or an extract utility on Windows systems. This step creates a
directory structure that contains fixes for all of the supported
platforms.

3. Use the "itmpatch" command to install the fix for the operating
system of that agent. For more information on the "itmpatch"
command, see section [6.1].

On a Windows system, if the fix was expanded to
<TEMP>\6.3.1.2-TIV-ITM_SPS-IF0001, the install command would be:
> itmpatch -h <CANDLEHOME>
-i <TEMP>\6.3.1.2-TIV-ITM_SPS-IF0001\kqp_wix64_tema_IF0001.cab

5.3 Remote agent update
----------------------------
1. Transfer the appropriate archive file (6.3.1.2-TIV-ITM_SPS-IF0001.tar
or .zip) to a temporary directory on the IBM Tivoli Enterprise
Monitoring Server system. For the purpose of this README, the
symbol <TEMP> represents the fully qualified path to this
directory. Note: On Windows systems, this path includes the
drive letter.

2. Expand the archive file using the "tar" command on UNIX systems or
an extract utility on Windows systems. This step creates a
directory structure that contains fixes for all of the supported
platforms.

3. To add the agent fix bundles into the remote deploy depot, use
the "tacmd addBundles" command found in $CANDLEHOME/bin on UNIX
systems or in %CANDLE_HOME%\bin on Windows systems. For more
information on the "tacmd addBundles" command, see the IBM Tivoli
Monitoring Administrator's Guide.

On UNIX systems,
if the fix was expanded to <TEMP>/6.3.1.2-TIV-ITM_SPS-IF0001:
> $CANDLEHOME/bin/tacmd addBundles -n -i <TEMP>/6.3.1.2-TIV-ITM_SPS-IF0001

On Windows systems,
if the fix was expanded to <TEMP>\6.3.1.2-TIV-ITM_SPS-IF0001:
> %CANDLE_HOME%\bin\tacmd addBundles -n -i <TEMP>\6.3.1.2-TIV-ITM_SPS-IF0001

where:
-n indicates that prerequisite bundles are not automatically
added. The -n parameter must be used because the fix
directory does not contain any prerequisites that the fix
might require. Please see Section 3.1 for the prerequisites
for this fix.
-i is the directory that contains the deployment bundles to be
added to the depot.

4. To log in to the Tivoli Enterprise Monitoring server, and deploy
the fix to the appropriate nodes where the agent is running, use
the following "tacmd" commands. For more information on the
"tacmd login" and "tacmd updateAgent" commands, see the IBM Tivoli
Monitoring Administrator's Guide.

On UNIX systems:
> $CANDLEHOME/bin/tacmd login -s <server>
-u <itmuser>
-p <password>

> $CANDLEHOME/bin/tacmd listSystems

The output shows the Managed System Name for the OS agent on the
remote system to be updated. Use this value as the target of the
"tacmd updateAgent" command.

> $CANDLEHOME/bin/tacmd updateAgent -t QP
-n <Managed system name>
-v 06310201

On Windows systems:
> %CANDLE_HOME%\bin\tacmd login -s <server>
-u <itmuser>
-p <password>

> %CANDLE_HOME%\bin\tacmd listSystems

The output shows the Managed System Name for the OS agent on the
remote system to be updated. Use this value as the target of the
"tacmd updateAgent" command.

> %CANDLE_HOME%\bin\tacmd updateAgent -t QP
-n <Managed system name>
-v 06310201

Note:
- The component (-t) for the "tacmd updateAgent" command is
specified as two characters (QP), not three characters (kqp).
- The node (-n) for the "tacmd updateAgent" command is the managed
system name of the operating system (OS) agent to be updated.
The target node for the "tacmd updateAgent" command is always
an OS agent.

5.4 Agent support update
------------------------
No support update is required for this Interim Fix.

6.0 Additional installation information
========================

6.1 Additional information on using "itmpatch" command
--------------------------------------------------------------
The "itmpatch" command has the following syntax:

Usage: itmpatch -h <installation home> [OPTIONS]

itmpatch -h <installation home>
-t { <patch_file_directory> | <patch_file> }

itmpatch -h <installation home>
-i { <patch_file_directory> | <patch_file> }

where:
-h Specifies the IBM Tivoli Monitoring installation directory
-i Specifies the path to the directory or patch file to be installed
-t Generates a report of the actions to be taken by the patch


For example, on UNIX systems:
- To preview the fix installation, use the "-t" option:
> <CANDLEHOME>/bin/itmpatch -h <CANDLEHOME> -t <TEMP>

- To install the fix, use the "-i" option:
> <CANDLEHOME>/bin/itmpatch -h <CANDLEHOME> -i <TEMP>

where:
<CANDLEHOME> is the fully qualified IBM Tivoli Monitoring
installation directory. On Windows systems, this path must include
the drive letter.
<TEMP> represents the fully qualified directory specification where
the fix is located. On Windows systems, this must include the drive
letter.

6.2 Verifying the update
----------------------------
1. To verify the agent was updated correctly, use the "tacmd" command
to view the agent's current version after the agent is restarted.
You are required to log in to a Tivoli Enterprise Monitoring
Server prior to viewing the agent version.

For example:
On UNIX systems, where $CANDLEHOME is the IBM Tivoli Monitoring
installation directory, the default location is '/opt/IBM/ITM'.

> $CANDLEHOME/bin/tacmd login -s <server>
-u <itmuser>
-p <password>
> $CANDLEHOME/bin/tacmd listSystems -t QP

On Windows systems, where %CANDLE_HOME% is the IBM Tivoli
Monitoring installation directory, the default location
is 'C:\IBM\ITM'.

> %CANDLE_HOME%\bin\tacmd login -s <server>
-u <itmuser>
-p <password>

> %CANDLE_HOME%\bin\tacmd listSystems -t QP

Note: The component (-t) for the "tacmd listSystems" command is
specified as two characters (QP), not three characters (kqp).

When the agent update is successful, the agent version is:
06.31.02.01


7.0 Known problems and workarounds
=========================
The "SharePoint Components" attribute group is not supported for WSS (Windows
Sharepoint Services) 3.0 in all versions of the IBM Tivoli Monitoring SharePoint
Agent.

8.0 Additional product information
======================
None

9.0 Notices
=======
This information was developed for products and services offered in the United
States. IBM may not offer the products, services, or features discussed in this
document in other countries. Consult your local IBM representative for information
on the products and services currently available in your area. Any reference to an
IBM product, program, or service is not intended to state or imply that only that
IBM product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any IBM intellectual property right may
be used instead. However, it is the user's responsibility to evaluate and verify
the operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not grant you
any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.

The following paragraph does not apply to the United Kingdom or any other
country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION
"AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Some states do not allow disclaimer of express or implied warranties in
certain transactions, therefore, this statement may not apply to you.

Trademarks and service marks
------------------------------------

IBM, the IBM logo, and ibm.com are trademarks or registered trademarks
of International Business Machines Corp., registered in many
jurisdictions worldwide. Other product and service names might be
trademarks of IBM or other companies. A current list of IBM trademarks
is available on the Web at "Copyright and trademark information" at
www.ibm.com/legal/copytrade.shtml.

{Add or remove non-IBM trademark names as appropriate. Mark the first
occurrence of IBM and special non-IBM trademark names with a '(R)'.
See http://www.ibm.com/legal/copytrade.shtml for a complete list of
non-IBM trademark names.}

Microsoft, Windows, Windows NT, and the Windows logo are trademarks
of Microsoft Corporation in the United States, other countries, or
both.

Java and all Java-based trademarks are trademarks of Sun Microsystems,
Inc. in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States
and other countries.

Linux is a registered trademark of Linus Torvalds in the United States,
other countries, or both.

Other company, product, or service names may be trademarks or service
marks of others.