IBM Support

Download IBM Case Manager, Version 5.2.1

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Abstract

You can download and install the IBM Case Manager, V5.2.1 components by using the Passport Advantage Online website.

Download Description

IBM Case Manager simplifies the job of designing and building a case management system and provides a client for case workers to easily manage cases. With IBM Case Manager, you design a case management solution based on closely related cases and then deploy that solution into a production environment. Case workers complete work items associated with cases.

IBM Case Manager Mobile is a mobile app that enables you to access and complete your work when away from your office or desk. You download a server component, IBM Case Manager Mobile, from Passport Advantage.

IBM Case Manager is available in the following languages: Arabic, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Portuguese (Brazilian), Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, and Turkish.

Space requirements

  • 2 GB of temporary disk space to run the IBM Case Manager v5.2.1 and prerequisite software installation programs, excluding the Content Manager software
  • Approximately 6 GB of space on the drive where you install IBM Case Manager V5.2.1 and the prerequisite software, excluding the Content Manager software
  • For AIX, Linux, and Linux for System z, 1 GB of free temp space (/tmp)

Downloading the product

To download IBM Case Manager:

  1. From a browser, navigate to the Find Downloads and Media page on the IBM Passport Advantage Online website. You must log in to continue.
  2. Select the Find by part number search option under Download finder options.
  3. From the following table, search for the software package that you want and then download the product image:
     
    Software package Part number
    Quick Start Guide for IBM Case Manager V5.2.1 CN0LFML
    IBM Case Manager V5.2.1 AIX CN0LGML
    IBM Case Manager Platform Installation Tool V5.2.1 AIX CN0LKML
    IBM Case Manager V5.2.1 Linux (RedHat Linux or SUSE Linux) CN0LHML
    IBM Case Manager Platform Installation Tool V5.2.1 Linux (RedHat Linux or SUSE Linux) CN0LLML
    IBM Case Manager V5.2.1 Linux on System z CN0LJML
    IBM Case Manager V5.2.1 Windows CN0LIML
    IBM Case Manager Platform Installation Tool V5.2.1 Windows CN0LMML

    Although IBM Case Manager supports AIX, Linux, Linux on System Z, and Windows, the IBM Case Manager Platform Installation Tool for single-server installation is supported only for AIX, RedHat Linux, and Windows.

  4. Before you install the software that you downloaded, see the "Prerequisites" and "Installation Instructions" sections of this document.
 
 

To download IBM Case Manager Mobile:

  1. Log in to Fix Central.
  2. From the Product Group list, select Enterprise Content Management.
  3. From the Select from Enterprise Content Manager list, select Enterprise Content Management Mobile.
  4. From the Installed Version list, select 1.0.0.
  5. From the Platform list, select the platform on which you are installing the software and then click Continue.
  6. Select Browse for fixes and click Continue.
  7. Select the check box next to the latest fix pack and click Continue.
  8. Select your preferred download option in the Select download options area and click Continue.
  9. Click Download now to download the fix pack.
 

Release notes

The Release Notes document provides links to known problems that are documented in separate technotes in the Support knowledge base.

The following link runs a customized query of the Support knowledge base: View all known problems for IBM Case Manager 5.2.1.


Prerequisites

See the following links for software prerequisites:

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Installation Instructions

You can install the product on a single server, on a clustered deployment or network deployment, or on a stand-alone server.

IBM Case Manager depends on IBM FileNet P8 for content and process management. You must install and configure a standard distributed IBM FileNet P8 environment before you install IBM Case Manager.

You must install IBM Case Manager on the same server where you installed a web application server, (either WebSphere Application Server or Oracle WebLogic Server). The server that you use for the IBM Case Manager development environment must also include Workplace XT.

Use the following links to see the installation and upgrade instructions for IBM Case Manager. To view the Planning, Installation, and Upgrade Guide in a language other than English, open the IBM Case Manager publication library.

[{"INLabel":"Installing and configuring IBM Case Manager","INLang":"English","INSize":"9871","INURL":"http://www.ibm.com/support/knowledgecenter/SSCTJ4_5.2.1/com.ibm.casemgmt.installing.doc/acmin000.htm"},{"INLabel":"Upgrading and Configuring IBM Case Manager","INLang":"English","INSize":"12698","INURL":"http://www.ibm.com/support/knowledgecenter/SSCTJ4_5.2.1/com.ibm.casemgmt.installing.doc/acmup012.htm"},{"INLabel":"Planning Installation and Upgrade Guide","INLang":"English","INSize":"1908408","INURL":"http://www.elink.ibmlink.ibm.com/publications/servlet/pbi.wss?CTY=US&FNC=SRX&PBL=GC19-3273-03"},{"INLabel":"IBM Case Manager publication library","INLang":"English","INSize":"1000","INURL":"http://www.ibm.com/support/docview.wss?uid=swg27042450"},{"INLabel":"IBM Case Manager Mobile publication library","INLang":"English","INSize":"1000","INURL":"http://www-01.ibm.com/support/docview.wss?uid=swg27045887"}]

Download Package

On the Passport Advantage website, all entitled products are listed on the Software Download and Media Access page. This page provides a guided process for selecting an operating system and the product version that you want to download.

Before you download software, you might want to visit the Passport Advantage Online Help Center and view the Software download and media access tutorial (about 10 minutes). This tutorial shows you how to use Passport Advantage, including how to set preferences, such as your preferred download method and your preferred products, operating system, and language.
 

Off

Technical Support

[{"Product":{"code":"SSCTJ4","label":"IBM Case Manager"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Case Manager Installers","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"5.2.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
07 April 2022

UID

swg24037965

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