Tivoli Endpoint Manager for Remote Control Interim Fix 8.2.1-TIV-TEMRC821-IF0008

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Abstract

Tivoli Endpoint Manager for Remote Control 8.2.1 (8.2.1-TIV-TEMRC821-IF0008) Fixes related to APARs and other minor code updates.

Download Description

If you are upgrading from IF0006 ( build number 0504) read the following information http://www-01.ibm.com/support/docview.wss?uid=swg21676461

APARs fixed in IF0008

IV62174 LDAP ERROR AFTER INSTALL OF 9.1
Fixed an LDAP issue where the group is displayed incorrectly in the browser when any of the attributes for the LDAP group contain certain special characters, The characters were being interpreted as XML escape characters. Changes have been implemented to handle these characters correctly.

IV60626 SECURITY APAR, MULTIPLE JAVA VULNERABILITIES IN TIVOLI ENDPOINT MANAGER FOR REMOTE CONTROL
Tivoli Endpoint Manager for Remote Control versions 8.2.0 and 8.2.1 are affected by security vulnerabilities in the Java Runtime Environment that is included in Tivoli Endpoint Manager for Remote Control.

IV53410 TRC SESSION FAILS WHEN USING TRC GATEWAY
Fixed an issue where a gateway, that makes two or more connections to the same endpoint for the same request, incorrectly tries to start a session between the two endpoint connections.


Installation Instructions

Prior to installation



Installing the fix pack after installing the GA Level (8.2.0.0044)

If you are installing the fix pack immediately after installing the GA Level (8.2.0.0044), logon to the GA Level application after it has installed to ensure that the database initialisation has completed before applying the fix pack.

Backup your properties and recordings files

If you have the server component installed and running you should backup your existing property files before installing the fix pack and also backup any recordings files that you have.

Backup the following property files:-

common.properties
ldap.properties
trc.properties
log4j.properties

These files are found in the following directory

For Windows based systems:

[TRCInstallDir]\TRCAPP.ear\trc.war\WEB-INF\classes\


For UNIX based systems

[TRCInstallDir]/TRCAPP.ear/trc.war/WEB-INF/classes/


Where TRCInstallDir is the Tivoli Endpoint Manager Remote Control installation directory.


The video recordings folder is defined in the rc.recording.directory property in the trc.properties file.


in manual installations

Windows:

C:\Program Files\IBM\WebSphere\AppServer\profiles\AppSrv01\rc_recordings


in automated installations


In Linux:
/opt/IBM/Tivoli/TRC/server/PROFILES/TRCPROFILE

In Windows:
C:\Program Files\IBM\Tivoli\TRC\server\PROFILES\TRCPROFILE\rc_recordings



Backup any certificate files

Note: This section should only be carried out if you have previously manually installed a certificate. It also only applies to an automated server installation.

Backup any certificate files that you have by backing up the following directory:

Windows

\installdir\PROFILES\TRCPROFILE\config\cells\defaultNode\nodes\defaultNode

Linux

/installdir/PROFILES/TRCPROFILE/config/cells/defaultNode/nodes/defaultNode



Installing

Tivoli Endpoint Manager for Remote Control 8.2.1 Windows, Derby Database and eWAS Server Installation


1) Unzip 8.2.1-TIV-TEMRC821-WIN-IF0008.zip and navigate to trc_server_setup.exe.
2) Run trc_server_setup.exe.
3) Follow the on screen instructions to install the fix pack.
4) If more detailed information is required refer to the Tivoli Endpoint Manager for Remote Control Users Guide at:-

http://pic.dhe.ibm.com/infocenter/tivihelp/v26r1/topic/com.ibm.tem.doc_8.2/Remote_Control/RC_Users_Guide/rcusrwhatsnew.html

In the left pane expand the User's Guide branch then navigate to Installing Remote Control, Installing the server component then Using the installation media.



Tivoli Endpoint Manager for Remote Control 8.2.1 LINUX, Derby Database and eWAS Server Installation


1) Untar 8.2.1-TIV-TEMRC821-LINUX-IF0008.tar and navigate to trc_server_setup.bin.
2) Run trc_server_setup.bin.
3) Follow on the screen instructions to install the fix pack.
4) If more detailed information is required refer to the Tivoli Endpoint Manager for Remote Control Users Guide at:-

http://pic.dhe.ibm.com/infocenter/tivihelp/v26r1/topic/com.ibm.tem.doc_8.2/Remote_Control/RC_Users_Guide/rcusrwhatsnew.html

In the left pane expand the User's Guide branch then navigate to Installing Remote Control, Installing the server component then Using the installation media.


Manual Installation

If you are using 8.2.1-TIV-TEMRC821-MULTI-IF0008.tar to perform a manual installation of this release, please note:-

A manual installation can only be performed on a system that has the previous release of Tivoli Endpoint Manager for Remote Control already installed.


Tivoli Endpoint Manager for Remote Control 8.2.1 Websphere Application Server (WAS), AIX, Linux, Solaris and Windows Server Installation

IMPORTANT
**********************************************************
Please back up your video recordings and customised
properties files
**********************************************************


Untar 8.2.1-TIV-TEMRC821-MULTI-IF0008.tar and navigate to \Disk1\InstData\[platform]\VM

where [platform] is relevant to your operating system:

For example: \Disk1\InstData\windows\VM


AIX : Run trc_additional_setup.bin
Linux : Run trc_additional_setup.bin
Solaris: Run trc_additional_setup.bin
Windows: Run trc_additional_setup.exe


For AIX/Linux and Solaris

1) Run trc_additional_setup.bin.

2) Follow the instructions in the Tivoli Endpoint Manager for Remote Control Users's Guide for extracting the server installation media at

http://pic.dhe.ibm.com/infocenter/tivihelp/v26r1/topic/com.ibm.tem.doc_8.2/Remote_Control/RC_Users_Guide/rcusrwhatsnew.html

In the left pane expand the User's Guide branch then navigate to Installing Remote Control, Installing the server component then installing a stand-alone server.


The new war file will be saved to a place of your choice or the InstallAnywhere default location.
3) Use the WAS Administrative Console to update the war file.

4) Follow the steps in Performing necessary tasks after installation.



For Windows

1) Run trc_additional_setup.exe

2) Follow the instructions in the Tivoli Endpoint Manager for Remote Control Users's Guide for extracting the server installation media at

http://pic.dhe.ibm.com/infocenter/tivihelp/v26r1/topic/com.ibm.tem.doc_8.2/Remote_Control/RC_Users_Guide/rcusrwhatsnew.html

In the left pane expand the User's Guide branch then navigate to Installing Remote Control, Installing the server component then installing a stand-alone server.


The new war file will be saved to a place of your choice or the InstallAnywhere default location.
3) Use the WAS Administrative Console to update the war file.
4) Follow the steps in Performing necessary tasks after installation.


Component installation


For more information about installing the components, see the Tivoli Remote Control Installation Guide
http://pic.dhe.ibm.com/infocenter/tivihelp/v3r1/topic/com.ibm.itrc.doc_5.1.2/trc-install.htm


Windows components

1) Unzip 8.2.1-TIV-TEMRC821-WIN-IF0008.zip

2) Use the relevant installation files to install the components.

Target trc_target_setup.exe or trc_target.msi
Controller trc_controller_setup.exe or trc_controller.msi
Gateway trc_gateway_setup.exe or trc_gateway.msi
Broker trc_broker_setup.exe or trc_broker.msi
CLI trc_cli_setup.exe or trc_cli.msi


Linux components

1) Extract the additional setup utility file from 8.2.1-TIV-TEMRC821-MULTI-IF0008.tar
2) Run the file that is relevant to the operating system that you will run the utility on.


Windows operating system - trc_additional_setup.exe
Linux operating system - trc_additional_setup.bin

3) Follow the instructions in the Tivoli Remote Control Installation Guide in the chapter that describes how to extract the component installation files.
http://pic.dhe.ibm.com/infocenter/tivihelp/v3r1/topic/com.ibm.itrc.doc_5.1.2/trc-install122.htm

4) Use the following files to install the components.


Target ibm-trc-target-8.2.1.i386.rpm or ibm-trc-target-8.2.1.src.rpm
Controller ibm-trc-controller-8.2.1.noarch.rpm and ibm-trc-controller-jre-8.2.1.i386.rpm
Gateway ibm-trc-gateway-8.2.1.i386.rpm or ibm-trc-gateway-8.2.1.src.rpm
Broker ibm-trc-broker-8.2.1.i386.rpm or ibm-trc-broker-8.2.1.src.rpm
CLI ibm-trc-cli-8.2.1.i386.rpm or ibm-trc-cli-8.2.1.src.rpm




5) Restart the component service for the component that you upgraded.

Depending on the version of Linux you are using, use one of the following commands to manage the components.
  • /sbin/service component action
  • /etc/init.d/component action
where component is the component service that you want to manage and action is restart.
server
  • /sbin/service trcewas.sh restart
  • /etc/init.d/trcewas.sh restart
target
  • /sbin/service ibmtrct restart
  • /etc/init.d/ibmtrct restart
gateway
  • /sbin/service ibmtrcgw restart
  • /etc/init.d/ibmtrcgw restart


Performing necessary tasks after installation

Edit the properties files

There are new properties introduced in the trc.properties file and the LDAP.properties file. After completing the update and confirming that 8.2.1.0701 is installed, edit the new trc.properties and ldap.properties files and update them with the values in your saved files.

Restore your other saved properties files and video recordings.


Target requirements

Detailed Hardware and Software requirements can be found at:

http://pic.dhe.ibm.com/infocenter/tivihelp/v26r1/topic/com.ibm.tem.doc_8.2/Remote_Control/RC_Users_Guide/rcusrtgtreqs.html



Admin id for manual AIX install

After a manual install of the Tivoli Endpoint Manager for Remote Control Server on an AIX system, the default admin id and password should be typed in camel case as follows

id = Admin password = password


Restore certificate files

Note: This section should only be carried out if you have previously manually installed a certificate. It also only applies to an automated Tivoli Endpoint Manager for Remote Control server installation.


Open the KeyDatabase file

1. Open a command prompt window
2. Navigate to the Tivoli Endpoint Manager for Remote Control installation directory.
3. Change to the bin subdirectory.
4. Run ikeyman.sh (Linux) or ikeyman.bat (windows)
5. The IBM Key Management application will launch
6. Select Key Database File > Open
7. Select Key database type : PKCS12
Click Browse and navigate to

Windows

\installdir\PROFILES\TRCPROFILE\config\cells\defaultNode\nodes\defaultNode

Linux

/installdir/PROFILES/TRCPROFILE/config/cells/defaultNode/nodes/defaultNode

Select the key.p12 file.
Click Open.
Click OK.
8. Enter the password WebAS then OK.


Restore your backed up certificate

1. Click Export/Import.
2. For Choose Action Type select Import Key.
3. Select Key file type: PKCS12
4.Click Browse and navigate to the directory that you backed up before the upgrade.
5.Select your certificate file.
6.Click Open.
7.Click OK.
8. Enter the password WebAS then OK.
You should now see two entries listed in the gui.


Save your certificate file

1. Select the default entry in the list and click Delete.
2. Select your certificate entry and click the save icon or select KeyDatabaseFile > Save As.
3. Select Key database type: PKCS12
Click Browse and navigate to

Windows

\installdir\PROFILES\TRCPROFILE\config\cells\defaultNode\nodes\defaultNode

Linux

/installdir/PROFILES/TRCPROFILE/config/cells/defaultNode/nodes/defaultNode


Click OK.
4. Enter the password WebAS then OK.
5. Close the IBM Key Management window.
6. Restart the Tivoli Endpoint Manager for Remote Control server.

The https port should now be signed with the correct certificate.

Download package


Download RELEASE DATE LANGUAGE SIZE(Bytes) Download Options
What is Fix Central (FC)?
8.2.1-TIV-TEMRC821-WIN-IF0008.zip 04 Aug 2014 English 605391006 FC
8.2.1-TIV-TEMRC821-LINUX-IF0008.tar 04 Aug 2014 English 403118080 FC
8.2.1-TIV-TEMRC821-MULTI-IF0008.tar 04 Aug 2014 English 679761920 FC
8.2.1-TIV-TEMRC821-IF0008-Readme.txt 04 Aug 2014 English 39146 FC

Problems (APARS) fixed
IV62174 IV60626 IV53410

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Document information


More support for:

Tivoli Endpoint Manager

Software version:

Version Independent

Operating system(s):

Platform Independent

Reference #:

4037883

Modified date:

2014-08-04

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