Passport Advantage parts list for Rational Application Developer v8.5

Downloadable files


Abstract

This document describes the parts that you must download from the Passport Advantage Online website for IBM Rational Application Developer for WebSphere Software, Version 8.5.

Download Description

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For information about Rational Application Developer for WebSphere Software, version 8.5 see the following documentation:

Supporting Documentation
Document Description
Information Center Browse or search on-line information related to the usage of the product.
Rational Application Developer overview An overview of the features in the product.
Installation information Instructions for installing the product and supplemental software.
System Requirements Find hardware and software requirements for installing the product.
Supplemental software details Information about the supplemental software included with the product.
New features and enhancments A description of the new features and enhancements in the version 8.5 releases .
Fixed APARs A list of the APARs fixed in the version 8.5 releases.




Parts for download by version

At minimum, you must download the parts for IBM Rational Application for WebSphere Software V8.5 listed in the first table below.

All other parts are optional. However, some of the optional software items have multiple parts and you must download all the parts if you want to install the software. In other cases, you only need to download the part that corresponds to the platform of the computer on which you will install the software. Refer to the tables that follow for details.

IBM Rational Application Developer for WebSphere Software V8.5 Multilingual Multiplatform eAssembly - CRIK2ML


IBM Rational Application Developer for WebSphere Software V8.5 (Required. Download all parts.)

Part number
Description File name
CI7S0ML
Quick Start Guide for IBM Rational Application Developer for WebSphere Software V8.5 Multilingual Multiplatform - READ ME FIRST RAD_WS_8.5_QSG.zip
CZ7E5ML
IBM Rational License Key Notification v2.0 Multilingual RATL_License_Key_Readme.pdf
CI9FXML
IBM Rational Application Developer for WebSphere Software V8.5 MASTER Multilingual Multiplatform Set up RAD_WS_8.5_Master.zip
CI8ACML
IBM Rational Application Developer for WebSphere Software v8.5 Multilingual Multiplatform Core Part 1 RAD_WS_V8.5_MP_ML_CORE_PART_1.zip
CI8ADML
IBM Rational Application Developer for WebSphere Software v8.5 Multilingual Multiplatform Core Part 2 RAD_WS_8.5_2.zip
CI8AEML
IBM Rational Application Developer for WebSphere Software v8.5 Multilingual Multiplatform Core Part 3 RAD_WS_8.5_3.zip
CI8AFML
IBM Rational Application Developer for WebSphere Software v8.5 Multilingual Multiplatform Core Part 4 RAD_WS_8.5_4.zip





WebSphere Application Server Test Environment V8.5 (download all parts)

Part number Description File name
CI8AJML
IBM Rational Application Developer for WebSphere Software V8.5 Multiplatform Multilingual - WebSphere Application Server v8.5 Test Environment Multiplatform Multilingual - Part1 WAS_UTE_8.5_1
CI8AKML
IBM Rational Application Developer for WebSphere Software V8.5 Multiplatform Multilingual - WebSphere Application Server v8.5 Test Environment Multiplatform Multilingual - Part2 WAS_UTE_8.5_2



IBM WebSphere SDK Java Technology Edition V7.0 Multiplatform, Multilingual for WebSphere Application Server V8.5 (download all parts)

Part number Description File name
CI717ML
IBM WebSphere SDK Java (TM) Technology Edition V7.0 (1 of 3) Multiplatform, Multilingual (for WebSphere Application Server V8.5)
WS_SDK_JAVA_TEV7.0_1OF3_WAS_8.5.zip
CI718ML
IBM WebSphere SDK Java (TM) Technology Edition V7.0 (2 of 3) Multiplatform, Multilingual (for WebSphere Application Server V8.5)
WS_SDK_JAVA_TEV7.0_2OF3_WAS_8.5.zip
CI719ML
IBM WebSphere SDK Java (TM) Technology Edition V7.0 (3 of 3) Multiplatform, Multilingual (for WebSphere Application Server V8.5)
WS_SDK_JAVA_TEV7.031OF3_WAS_8.5.zip



WebSphere Application Server Test Environment V8.0.0.3 (download all parts)

Part number Description File name
CI894ML
IBM Rational Application Developer for WebSphere Software V8.5 Multiplatform Multilingual - WebSphere Application Server v8.0.0.3 Test Environment Multiplatform Multilingual - Part 1 (Optional) RAD_WS_8.54_TE_8.0.0.3_1.zip
CI895ML
IBM Rational Application Developer for WebSphere Software V8.5 Multiplatform Multilingual - WebSphere Application Server v8.0.0.3 Test Environment Multiplatform Multilingual - Part 3 (Optional) RAD_WS_8.54_TE_8.0.0.3_2.zip





WebSphere Application Server Test Environment 32 bit V7.0.0.23 (download all parts)

Part number Description File name
CI8ANML
IBM Rational Application Developer for WebSphere Software V8.5 Multiplatform Multilingual - WebSphere Application Server Test Environment 32 bit V7.0.0.23 - Part 1 (Optional) RAD_WS_8.5_TE_7.0.0.23_1.zip
CI8APML
IBM Rational Application Developer for WebSphere Software V8.5 Multiplatform Multilingual - WebSphere Application Server Test Environment 32 bit V7.0.0.23 - Part 2 (Optional) RAD_WS_8.5_TE_7.0.0.23_2.zip
CI8AQML
IBM Rational Application Developer for WebSphere Software V8.5 Multiplatform Multilingual - WebSphere Application Server Test Environment 32 bit V7.0.0.23 - Part 3 (Optional) RAD_WS_8.5_TE_7.0.0.23_3.zip
CI8ARML
IBM Rational Application Developer for WebSphere Software V8.5 Multiplatform Multilingual - WebSphere Application Server Test Environment 32 bit V7.0.0.23 - Part 4 (Optional) RAD_WS_8.5_TE_7.0.0.23_4.zip



WebSphere Application Server Test Environment 64 bit V7.0.0.23 (download all parts)

Part number Description File name
CI8AWML
IBM Rational Application Developer for WebSphere Software V8.5 Multiplatform Multilingual - WebSphere Application Server Test Environment 64 bit V7.0.0.23 - Part 1 (Optional) RAD_WS_8.5_TE_7.0.0.23_1.zip
CI8AXML
IBM Rational Application Developer for WebSphere Software V8.5 Multiplatform Multilingual - WebSphere Application Server Test Environment 64 bit V7.0.0.23 - Part 2 (Optional) RAD_WS_8.5_TE_7.0.0.23_2.zip
CI8AYML
IBM Rational Application Developer for WebSphere Software V8.5 Multiplatform Multilingual - WebSphere Application Server Test Environment 64 bit V7.0.0.23 - Part 3 (Optional) RAD_WS_8.5_TE_7.0.0.23_3.zip



IBM Rational Application Developer for WebSphere Software Build Utility V8.5 for Windows and Linux (download all parts)

Part number Description File name
CI89BML
IBM Rational Application Developer for WebSphere Software Build Utility V8.5 for Windows and Linux Multilingual Part 1 (Optional) RAD_WS_8.5_BU_Win_Lnx_1.zip
CI89CML
IBM Rational Application Developer for WebSphere Software Build Utility V8.5 for Windows and Linux Multilingual Part 2 (Optional) RAD_WS_8.5_BU_Win_Lnx_2.zip
CI89DML
IBM Rational Application Developer for WebSphere Software Build Utility V8.5 for Windows and Linux Multilingual Part 3 (Optional) RAD_WS_8.5_BU_Win_Lnx_3.zip




IBM Rational Application Developer for WebSphere Software Build Utility V8.5 for z/OS (download all parts)

Part number Description File name
CI899ML
IBM Rational Application Developer for WebSphere Software Build Utility V8.5 for z/OS Multilingual Part 1 (Optional) RAD_WS_8.5_BU_zOS_1.zip
CI89AML
IBM Rational Application Developer for WebSphere Software Build Utility V8.5 for z/OS Multilingual Part 2 (Optional) RAD_WS_8.54_BU_zOS_2.zip




IBM WebSphere Portal Server V8.0 Multiplatform (download all parts)

Part number Description File name
CI7APML
IBM WebSphere Portal and Web Content Manager V8.0 Multiplatform Multilingual Quickstart Guide
CI7APML.zip
CI7MYML
IBM WebSphere Portal Server Setup V8.0 Multiplatform Multilingual IMPORTANT: All parts of this image (CI7MYML, CI7N3ML, CI7N4ML, CI7N5ML, CI7N6ML, CI7N7ML, CI7N8ML, CI7N9ML, CI7NAML) must be extracted into the same directory to create a local repository
CI7MYML.zip
CI7N3ML
IBM WebSphere Portal and Web Content Manager Install V8.0 (1 of 5) Multiplatform Multilingual IMPORTANT: All parts of the Setup, Install and WAS images must be extracted into the same directory to create a local repository. See Setup for partnumbers
CI7N3ML.zip
CI7N4ML
IBM WebSphere Portal and Web Content Manager Install V8.0 (2 of 5) Multiplatform Multilingual IMPORTANT: All parts of the Setup, Install and WAS images must be extracted into the same directory to create a local repository. See Setup for partnumbers
CI7N4ML.zip
CI7N5ML
IBM WebSphere Portal and Web Content Manager Install V8.0 (3 of 5) Multiplatform Multilingual IMPORTANT: All parts of the Setup, Install and WAS images must be extracted into the same directory to create a local repository. See Setup for partnumbers
CI7N5ML.zip
CI7N6ML
IBM WebSphere Portal and Web Content Manager Install V8.0 (4 of 5) Multiplatform Multilingual IMPORTANT: All parts of the Setup, Install and WAS images must be extracted into the same directory to create a local repository. See Setup for partnumbers
CI7N6ML.zip
CI7N7ML
IBM WebSphere Portal and Web Content Manager Install V8.0 (5 of 5) Multiplatform Multilingual IMPORTANT: All parts of the Setup, Install and WAS images must be extracted into the same directory to create a local repository. See Setup for partnumbers
CI7N7ML.zip
CI7N8ML
IBM WebSphere Application Server Network Deployment V8.0.0.3 (1 of 3) Multiplaform Multilingual IMPORTANT: All parts of the Setup, Install and WAS images must be extracted into the same directory to create a local repository. See Setup for partnumbers
CI7N8ML.zip
CI7N9ML
IBM WebSphere Application Server Network Deployment V8.0.0.3 (2 of 3) Multiplaform Multilingual IMPORTANT: All parts of the Setup, Install and WAS images must be extracted into the same directory to create a local repository. See Setup for partnumbers
CI7N9ML.zip
CI7NAML
IBM WebSphere Application Server Network Deployment V8.0.0.3 (3 of 3) Multiplaform Multilingual IMPORTANT: All parts of the Setup, Install and WAS images must be extracted into the same directory to create a local repository. See Setup for partnumbers
CI7NAML.zip
CZM91ML
IBM WebSphere Application Server V8.0 Supplements (1 of 4) Multiplatform Multilingual
CZM91ML.zip
CZM94ML
IBM WebSphere Application Server V8.0 Supplements (2 of 4) Multiplatform Multilingual
CZM94ML.zip
CZM95ML
IBM WebSphere Application Server V8.0 Supplements (3 of 4) Multiplatform Multilingual
CZM95ML.zip
CZXR9ML
IBM WebSphere Application Server V8.0 Supplements (4 of 4) Multiplatform Multilingual
CZXR9ML.zip




IBM CICS Transaction Gateway V8.1 (download part for your platform)
Part number Description File name
CI8A9ML
IBM CICS Transaction Gateway V8.1 Windows Multilingual (Optional) CTG_8.1_Win.zip
CI8AAML
IBM CICS Transaction Gateway V8.1 Linux Multilingual (Optional) CTG_8.1_Linux.Z



IBM Rational Desktop Connection Toolkit for IBM Cloud Environments V1.0.5

Part number Description File name
CI89GML
IBM Rational Desktop Connection Toolkit for Cloud Environments V1.0.5 Multiplatform Multilingual (Optional) Ratl_Desktop_Con_Cloud_1.0.5.zip



IBM Worklight Studio V5.0 (download version according to installation method)

Part number Description File name
CI92MML
IBM Worklight Studio v5.0 Eclipse P2 Installation IWS_eclipse_50.zip
CI92NML
IBM Worklight Studio v5.0 IBM Installation Manager Installation IWS_IM_50.zip




IBM Rational Application Developer Code Coverage Extension V8.5
Part number Description File name
CI89HML
IBM Rational Application Developer Code Coverage Extension V8.5 Multiplatform Multilingual (Optional) RAD_Code_Cvrg_Ext_8.5zip



IBM Rational Application Developer for Rational Team Concert Server V8.5

Part number Description File name
CI89IML
IBM RAD for Rational Team Concert Server v8.5 RAD_RTC_Server_8.5.zip




IBM Runtime Environment for Java Technology V1.7 SR0FP0 for Rational V8.5 for Windows 32 & 64 bitMultilingual (download part for your platform)
Part number Description File name
CI89JML
IBM Runtime Environment for Java 2 Technology V1.7 SR0FP0 for Rational V8.5 for Windows 32 & 64 bitMultilingual (Optional) RAD_JRE_1.7SR0FP0_Win.zip
CI89KML
IBM Runtime Environment for Java 2 Technology V1.7 SR0FP0 for Rational V8.5 for Linux 32 & 64 bit Multilingual (Optional) RAD_JRE_1.7SR0FP0_Lnx.zip




IBM Rational Agent Controller V8.3.5 (download part for your platform)
Part number Description File name
CI8A1ML
IBM Rational Remote Agent Controller v8.3.5 for Windows Multilingual (Optional) RAC_8.3.5_Win.zip
CI8A2ML
IBM Rational Remote Agent Controller v8.3.5 for Linux Multilingual (Optional) RAC_8.3.5_Lnx.zip
CI8A3ML
IBM Rational Remote Agent Controller v8.3.5 for Solaris Sparc Multilingual (Optional) RAC_8.3.5_Solaris_Sparc.zip
CI8A4ML
IBM Rational Remote Agent Controller v8.3.5 for Solaris x86 Multilingual (Optional) RAC_8.3.5_Solaris_x86.zip
CI8A5ML
IBM Rational Remote Agent Controller v8.3.5 for AIX Multilingual (Optional) RAC_8.3.5_AIX.zip
CI8A6ML
IBM Rational Remote Agent Controller v8.3.5 for Linux s390 Multilingual (Optional) RAC_8.3.5_Lnxs390.zip
CI8A7ML
IBM Rational Remote Agent Controller v8.3.5 for zOS 31-bit Multilingual (Optional) RAC_8.3.5_zOS32.zip
CI8A8ML
IBM Rational Remote Agent Controller v8.3.5 for zOS 64-bit Multilingual (Optional) RAC_8.3.5_zOS64.zip




IBM Rational License Key Server V8.1.2 (download part for your platform)
Part number Description File name
CI264ML
IBM Rational License Key Server V8.1.2 for Windows Multilingual ratlLicenseKeyServer-8-1-2_Windows.zip
CI265ML
IBM Rational License Key Administrator V8.1.2 for Windows Multilingual ratlLKAdministrator-8-1-2_Windows.zip
CI266ML
IBM Rational License Key Server V8.1.2 for Red Hat Linux IPV4 English ratlLicenseKeyServer-8-1-2_RHEL_x86.tar
CI267ML
IBM Rational License Key Server V8.1.2 for SUSE X86 IPV4 English ratlLicenseKeyServer-8-1-2_Suse_x86.tar
CI268ML
IBM Rational License Key Server V8.1.2 for Red Hat X86 (IPV6) English ratlLKeyServer-8-1-2_RHEL_IPv6_x86.tar
CI269ML
IBM Rational License Key Server V8.1.2 for SUSE x86 (IPV6) English ratlLKeyServer-8-1-2_Suse_IPv6_x86.tar
CI26AEN
IBM Rational License Key Server V8.1.2 for Solaris SPARC (IPV4 Only) English ratlLicenseKeyServer-8-1-2_Sol_Sparc.tar
CI26BEN
IBM Rational License Key Server V8.1.2 for Solaris SPARC ( IPV6) English ratlLKeyServer-8-1-2_Sol_Sparc_IPv6.tar
CI26CEN
IBM Rational License Key Server V8.1.2 for Solaris x86 English ratlLicenseKeyServer-8-1-2_Sol_x86.tar
CI26DEN
IBM Rational License Key Server V8.1.2 for HP-UX 11I 1of 2 English ratlLicenseKeyServer-8-1-2_HP_IA.tar
CI26EEN
IBM Rational License Key Server V8.1.2 for SUSE PPC English ratlLicenseKeyServer-8-1-2_Suse_ppc.tar
CI26FEN
IBM Rational License Key Server V8.1.2 for Red Hat Linux PPC English ratlLicenseKeyServer-8-1-2_RHEL_ppc.tar
CI26GEN
IBM Rational License Key Server V8.1.2 for AIX 5L V5 English ratlLicenseKeyServer-8-1-2_AIX.tar
CI26HEN
IBM Rational License Key Server V8.1.2 for HP-UX 11I 2of 2 English ratlLicenseKeyServer-8-1-2_HPUX.tar




IBM Rational Enterprise Deployment V1.5 .2 (download part for your platform)
Part number Description File name
CI6BZML IBM Rational Enterprise Deployment V1.5.2 Windows Multilingual
CI6C0ML IBM Rational Enterprise Deployment V1.5.2 Linux x86 Multilingual
CI6C1ML IBM Rational Enterprise Deployment V1.5.2 Linux PPC Multilingual
CI6C2ML IBM Rational Enterprise Deployment V1.5.2 Linux s390 Multilingual
CI6C3ML IBM Rational Enterprise Deployment V1.5.2 AIX Multilingual
CI6C4ML IBM Rational Enterprise Deployment V1.5.2 HP-UX Multilingual
CI6C5ML IBM Rational Enterprise Deployment V1.5.2 Solaris SPARC Multilingual
CI6C6ML IBM Rational Enterprise Deployment V1.5.2 Solaris x86 Multilingual
CI6C7ML IBM Rational Enterprise Deployment V1.5.2 IA64 Multilingual

Installation Instructions

For instructions on how to install the product, see the installation instructions in the Rational Application Developer information center.


Important: If you use FLEXlm floating or token licenses for your product, then you must upgrade your license key server to Rational License Key Server, Version 8.1.2, before installing the product.

Rational License Key Server, Version 8.1.2 can be used with earlier versions of the product.

For information about how to upgrade from v7.1.x or an earlier Rational License Key Server to v8.1.2, see http://publib.boulder.ibm.com/infocenter/rational/v0r0m0/index.jsp?topic=/com.ibm.rational.license.doc/topics/r_migration.html.

URL LANGUAGE SIZE(Bytes)
Installation instructions English 1

Download package

Downloading the installation files
Creating an installable image from the downloaded files



Downloading the installation files
  1. To learn more about the software included with Rational Application Developer, review the installation topic Planning to install supporting software in the online information center.
  2. Download the installation files from the Passport Advantage web site.
    • Tip: If possible, choose option to use the IBM Download Director applet to download the software. The Download Director applet automatically verifies the completeness of each file that it processes.
    • Tip: If you use Download Director to download the software, then you can also use it to extract the contents of all the compressed files that you downloaded in the session.
To use Download Director to extract the contents of the compressed files downloaded in a session:
  1. Create a new directory (for example, create C:\temp\RAD_INSTALL_IMAGE) where you will extract the contents of the following items:
    • Rational Application Developer
    • WebSphere Application Server Test Environments
    • Rational Desktop Connection Toolkit for Cloud Environments
    • IBM Worklight Studio
  2. Extract all of the compressed files for these software items to the directory that you created in the previous step.
  3. Create a new directory where you will extract the contents of the WebSphere Portal Server installation files, and then extract the contents of the WebSphere Portal Server compressed files into that directory.
  4. Create a new directory where you will extract the contents of the CICS Transaction Gateway installation files, and then extract the contents of the CICS Transaction Gateway compressed files into that directory.



Creating an installable image from the downloaded files
  • Important - confirm the target directory when extracting the files: The extraction tool included in Windows operating systems by default extracts the contents of each .zip file to <current directory of the .zip file>/<name of .zip file>. (For example, the contents of C:\temp\myfile.zip are extracted into C:\temp\myfile.) As a result, the contents each file that you extract are in separate directories and you will not be able to install the product. Ensure that you extract the contents of each .zip file into the same directory.
  • When you extract the contents of the compressed files, ensure that you preserve the directory structure of the extracted contents.

Procedure

1. Extract the installation files for the following software:
    • Rational Application Developer
    • WebSphere Application Server Test Environments
    • Rational Desktop Connection Toolkit for Cloud Environments
    • IBM Worklight Studio

To extract the installation files:
  1. Create a new directory into which you will extract the contents of the compressed files. For example, create a new directory C:\temp\RAD_INSTALL_IMAGE.
  2. Extract the contents of the file named similar to RAD_WS_version_Master.zip into the directory that you created in the previous step. Following the previous example, you will now have the directory C:\temp\RAD_INSTALL_IMAGE\RAD_SETUP
  3. Extract the contents of the first part of Rational Application Developer (for example, RAD_WS_version_1.zip) to the same directory. Following the previous example, you will now have the directory C:\temp\RAD_INSTALL_IMAGE\RAD\disk1.
  4. Continue extracting the remaining parts for Rational Application Developer. Each part that you extract will create a new "disk" subdirectory in the in the RAD directory.
  5. Optional: If you downloaded any WebSphere Application Server Test Environment software (version 8.5, version 8.5 - Liberty profile version 7, or version 6.1) or Rational Desktop Connection Toolkit for Cloud Environments, extract the contents of each of these files into the same directory that you extracted the Rational Application Developer files.
  6. Optional : If you downloaded WebSphere Application Server Test Environment software (version 8.5), which has a default JDK 1.6, and you want JDK 1.7, then download IBM WebSphere SDK Java Technology Edition V7.0 Multiplatform, Multilingual for WebSphere Application Server V8.5. Extract the contents of each of these files into the same directory that you extracted the Rational Application Developer files.

Tip: For WebSphere Application Server Test Environment software version 7.0.x and version 6.1.x, there are separate installation files for the 32-bit and 64-bit editions.


When you are finish extracting the contents of the files, the directory that you created will contains the following subdirectories:

Subdirectories created after extracting compressed file contents
Subdirectory name
Required or optional
RAD_SETUP required
RAD

Contains subdirectories disk1, disk2 and so on.

required
WAS85

Contains subdirectories disk1, disk2 and so on.

optional
WAS85JDK7

Contains subdirectories disk1 and disk2

optional
WAS80

Contains subdirectories disk1, disk2 and so on.

optional
  • (For 32-bit) WAS70
  • (For 64-bit) WAS70-64

Contains subdirectories disk1, disk2 and so on.
optional
CloudToolkits

Contains subdirectory disk1.

optional
IWS

Contains subdirectory disk1.

optional

2. Extract the installation files for WebSphere Portal Server:
    1. Create a new directory into which you will extract the contents of the WebSphere Portal Server files. For example, create a new directory WPS_INSTALL_IMAGE.
    2. Extract the contents of each Portal file to the directory that you created in the previous step.
3. Extract the installation files for CICS Transaction Gateway:
    1. Create a new directory into which you will extract the contents of the CICS Transaction Gateway files. For example, create a new directory CTG_INSTALL_IMAGE.
    2. Extract the contents of each CICS Transaction Gateway file to the directory that you created in the previous step.
4. Extract the contents of supporting software to other computers. For each software item, create a new directory in which to extract the contents of the compressed files. If a software item has multiple parts, extract all parts to the same parent directory. To learn more about the software included with Rational Application Developer, review the installation topic Planning to install supporting software in the online information center.
    Note: The following software can be installed from the launchpad, which is included in the RAD_SETUP directory::
    • IBM Rational Application Developer Code Coverage Extension
    • IBM Rational Remote Agent Controller
    • Rational Application Developer for WebSphere Software Build
    • Rational Application Developer for Extension for Rational Team Concert Server with Jazz™ Team Server

    If you want to use the launchpad to install this software, then you must either copy the RAD_SETUP directory to the computer where you are installing the software, or download and extract the file named similar to RAD_WS_ version_Master.zip to the target computer.


Download options
Access type Description
Passport Advantage Passport Advantage and Passport Advantage Express clients are required to sign in to download the software package.
IBM OEM software IBM Software Group OEM offerings are designed for partners who develop and sell business solutions with embedded or bundled IBM middleware software. Clients with Flexible Contract Type (FCT) license purchases and IBM Business Partners must sign in to download the software package.


Download RELEASE DATE LANGUAGE SIZE(Bytes) Download Options
Access Passport Advantage Online 8 Jun 2012 English 1 HTTP

Technical support

Tab navigation


IBM Rational Software Support Communities

  • Visit the IBM Support Portal to configure your support portal experience and review FAQs, lists of known problems, fixes, and a wealth of important support information.

  • Visit developerWorks to access an online collection of tutorials, sample code, standards, forums and other resources provided by experts at IBM to assist software developers using Rational tools including access to the IBM RFE Community.

  • Visit the Jazz Community if you use a Rational product created using the Jazz platform to interact directly with the Jazz development team and other community members, download product trials and betas and track developement progress.

Helpful Hints For Obtaining Technical Assistance:

Before you contact IBM Rational Software Support, gather the background information that you need to describe the problem. When you describe a problem to an IBM software support specialist, be as specific as possible and include all relevant background information so that the specialist can help you solve the problem efficiently. To save time, know the answers to these questions:

  • What software versions were you running when the problem occurred?
  • Do you have logs, traces, or messages that are related to the problem?
  • Can you reproduce the problem? If so, what steps do you take to reproduce it?
  • Is there a workaround for the problem? If so, be prepared to describe the workaround.

If you have helpful information to diagnose or identify the problem on your system, you can provide this data by following the instructions to exchange information with IBM Technical Support.

Follow IBM Rational Client Support on Twitter | Facebook | YouTube | devWorks Blog


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Document information


More support for:

Rational Application Developer for WebSphere Software
Installation

Software version:

8.5

Operating system(s):

Linux, Windows

Reference #:

4032379

Modified date:

2012-06-21

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