IBM Rational Systems Tester 18.104.22.168 Fix Pack (version 3.3, fix pack 5)
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What is Fix Central (FC)?
|Fix Central link (all platforms)||2011-12-02||English||10||FC|
IBM Software Support Handbook
For contact information, guidelines and reference materials that you will need when you require support, review the IBM Software Support Handbook at http://techsupport.services.ibm.com/guides/handbook.html
For FAQs, lists of known problems and fixes, and other support information, select your product support page from the drop down list on theIBM Rational Support pages: http://ibm.com/software/rational/support/index.html
Before you contact IBM Rational Software Support, gather the background information that you will need to describe your problem. When describing a problem to an IBM software support specialist, be as specific as possible and include all relevant background information so that the specialist can help you solve the problem efficiently. To save time, know the answers to these questions:
What software versions were you running when the problem occurred?
Do you have logs, traces, or messages that are related to the problem?
Can you reproduce the problem? If so, what steps do you take to reproduce it?
Is there a workaround for the problem? If so, be prepared to describe the workaround.