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Abstract
This diagnostic retrieves system and TM1 product specific information.
Download Description
Run this diagnostic to gather TM1 logs, files, and other pertinent system information which will provide assistance in resolving TM1 issues.
Certain Advantages
Summary of Information Collected
Certain Advantages
- To quickly gather system information
- To automatically gather and attach .lic, .log, .ini, .pro and other relevant files
- To allow user to gather and attach files such as screen captures
Summary of Information Collected
- OS type and version
- Total physical memory
- TM1 Processes
- Software version information for Microsoft Excel and IBM Lotus Notes
- License file
- User configuration files
- Admin server logs
- TM1 Microsoft Excel service logs
- Database directory files
- IBM Cognos BI files
- Web configuration files
- User specified files
Prerequisites
- Sun Microsystems Java Runtime Environment (JRE) or IBM JRE
- JRE version 1.5.x or higher must be installed and in the system path
Installation Instructions
There are two methods available to execute the diagnostic
1. From a Microsoft Windows DOS command, run the batch file execute_IBMCognosTM1.bat or execute_IBMCognosTM1_10.bat
This is the recommended way, as progress statements will be displayed in the command window.
2. Run the JAR file by double-clicking on the batch file execute_IBMCognosTM1.bat or execute_IBMCognosTM1_10.bat.
- The diagnostic will run in the background.
- Progress statements will not be displayed.
- The result window will appear when the diagnostic is finished.
Download Package
To download this tool please contact us at [email protected]
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Technical Support
To download this tool or for any other questions or concerns please email us at: [email protected] or visit
IBM Data & AI Expert Labs Development Services for information about services available.
IBM Data & AI Expert Labs Development Services for information about services available.
[{"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"TM1","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.5.2;10.1.0","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
11 November 2021
UID
swg24028107