Download the IBM Support Assistant Lite for WebSphere Portal tool
Downloadable files
Abstract
The IBM® Support Assistant Lite for WebSphere® Portal tool provides automatic data collection and symptom analysis support for WebSphere Portal problem determination scenarios.
The IBM Support Assistant Lite for WebSphere Portal tool (formerly known as the IBM WebSphere Portal Automated Problem Determination tool) is provided as an aid for troubleshooting WebSphere Portal. The tool focuses on automatic data collection and provides symptom analysis support for WebSphere Portal Problem Determination Scenarios. Information pertinent to a problem scenario is collected and analyzed to help identify the origin of the problem being encountered.
The IBM Support Assistant Lite for WebSphere Portal tool benefits customers by reducing the amount of time it takes to reproduce a problem with the proper Reliability, Availability and Serviceability (RAS) tracing levels set (trace levels are set automatically by the tool) and it reduces the effort required to send the appropriate diagnostic data to IBM support. In addition, the tool performs symptom analysis to help streamline the problem determination process.
ISALite version 1.2.11 provides support for WebSphere Portal and Lotus Web Content Management version 6.0.x . Additions to version 1.2.11 include new collection scripts, minor extensions, fixes to the existing collection scripts, and includes AspectJ Split-Second Scripts.
ISALite version 1.3.4 provides support for WebSphere Portal and Lotus Web Content Management version 6.1x. Additions to version 1.3.4 include new collection scripts, minor extensions, fixes to the existing collection scripts, and includes AspectJ Split-Second Scripts.
Note: Version 1.3.4 does not support installation on i5/OS at this time.
Refer to the Download Package table below to find the appropriate download for your environment. Clicking on the FC link beside the appropriate download package will take you to the Fix Central site where you will be guided on how to obtain the package and begin the download process.
The User's Guide is included in the download package but is also available separately (see Download packages, below). Change history for fixes delivered in this update are available in the User's Guide. Also available with this release is the Quick Start Guide.
Prerequisites
WebSphere Portal v5.0 or greater, or Workplace Web Content Management v5.1 or greater.
IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml.
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