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Exception "FNRPE2131180004E: Failed to authenticate component queue XXX" happens on Content Platform Engine 5.2.0.5

Technote (troubleshooting)


Problem(Abstract)

In Content Platform Engine(CPE) 5.2.0.5 environment,the following exception is happened on custom component:

[Error] FNRPE2131180004E null; Exception: Failed to authenticate component queue MQ_Operations.

This error will cause component queues stop processing work items.

And the current work around is restarting the CPE WebSphere JVM and the work items stuck in the queues will continue to process.

Diagnosing the problem

This exception matches the APAR PJ44713 exactly, however, user is not on CPE 5.2.1.6 version.

http://www-01.ibm.com/support/docview.wss?uid=swg1PJ44713

With further testing, user find this exception only happens on custom component, the OOTB P8 components have no such exception.


Resolving the problem

After comparing the customized components with OOTB P8 components, we find the difference is the "Configuration Context" under "JAAS Credentials".

So the solution is:

If a Component Queue is configured with a "Configuration Context" of CELogin, go into the component queue's Component Properties, go to the Adapter tab, and then under the "JAAS Credentials," remove "CELogin" from the "Configuration Context" box.

Document information

More support for: FileNet Content Manager
Content Platform Engine

Software version: 5.2.0

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Software edition: All Editions

Reference #: 2015538

Modified date: 13 April 2018


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