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Sametime Embedded returns error after upgrade of Notes 9.0.1 FP10 on top of Notes 9.0.1 + Sametime 9.0.x

Flash (Alert)


Abstract

In Notes 9.0.1, the client has upgraded the embedded Sametime client to version 9.0.x and then applies Notes 9.0.1 FP10 (including any future Notes Interim Fixes). When Notes is opened and Sametime loads, the following error occurs:

Plug-in "com.ibm.collaboration.realtime.imhub" was unable to instantiate class "com.ibm.collaboration.realtime.imhub.workbench.lmHubViewPart."

Content

The IBM Sametime client embedded within the IBM Notes client stops working after you upgrade to Notes 9.0.1 FP10 on top of IBM Notes 9.0.1 + Sametime Embedded build 9.0.x clients. This issue has been reported as Notes SPR# CHZOAT55HZ. A Sametime Add-on is available to resolve the problem. It includes the updated certificate signatures for the installer.

To check the embedded Sametime version in the Notes client, go to Help > About IBM Notes > Plug-in Details > Sametime Application

If your embedded Sametime version is Then do this
8.5.2 Apply Notes 9.0.1 FP10 (including any future Notes 9.0.1 FP10 Interim Fixes)
9.x.x Apply Notes 9.0.1 FP10 (including any future Notes 9.0.1 FP10 Interim Fixes), then apply the Sametime Add-on installer linked to below

Important Notes:

  • IBM Notes 9.0.1 client has embedded Sametime 8.5.x (shipped). Installing Notes 9.0.1 FP10 (including any future Notes FP10 Interim Fixes such as IF1, IF2, IF3) will upgrade the embedded client to 9.0.1.20180124-0220. No additional action or fix is required, and the embedded client will function. Installing sametime.embedded.addon.win3220180124-1918.exe in this scenario would BREAK the embedded client with the error "No LoginModules configured for NOTES". To recover from this scenario, uninstall and reinstall the Notes client.
  • Sametime Add-on installer should ONLY be used with Notes version 9.0.1 FP10 (including any future Notes FP10 Interim Fixes such as IF1, IF2, IF3). It should NOT be used with Interim Fixes prior to FP10.
  • Sametime Add-on installer should be applied AFTER Notes 9.0.1 FP10 (including any future Notes FP10 Interim Fixes such as IF1, IF2, IF3) has been applied.

FIX DOWNLOAD LINKS



Fix Central link: 9011-ST-Client-FP-GSAI-AYJJJQ


INSTALLATION INSTRUCTIONS




WINDOWS install steps

A Windows user can manually install this update by executing the sametime.embedded.addon.win32_20180503-1601.exe file.

1. Extract sametime.embedded.addon.win32_20180503-1601.exe file from NotesFP10andLater_sametime.embedded.addon.win32_20180503-1601.zip
2. Close Notes.
3. Launch the fix install executable: sametime.embedded.addon.win32_20180503-1601.exe
4. When the Language dialog appears, select the language and click Next.
5. The install wizard appears. Click Next to start, read the license agreement, and click Accept if you choose to accept it.
6. Click Install to begin the installation.
7. When the install completes, click Finish.

Cross reference information
Segment Product Component Platform Version Edition
Organizational Productivity- Portals & Collaboration IBM Sametime Windows 9.0.1.1, 9.0.1

Document information

More support for: IBM Notes
Instant Messaging

Software version: 9.0.1, 9.0.1.10

Operating system(s): Platform Independent

Software edition: All Editions

Reference #: 2012939

Modified date: 07 May 2018


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