Troubleshooting
Problem
The 9.3 and 9.4 Dynamic Workload Console Monitor Job Streams application available under System Status and Health > Workload Monitoring > Monitor Workload does not work anymore if DASH (Dashboard Application Services Hub) 3.1.3 CP5 has been applied. The DWC 9.4/9.3 hangs when DASH 3.1.3 CP5 is installed running this scenario.
Symptom
As soon as you run a query to show a list of Job Streams, a new tab “Monitor Job Streams” is created but this new tab hangs indefinitely without returning any data
Cause
There are an issue with DASH 3.1.3 CP5
Diagnosing The Problem
When this problem occurs, the following exception will be logged in the Dynamic Workload Console SystemOut.log log file available in the path <JazzSM_profile_dir>/logs/server1 :
[1/10/18 15:57:11:145 CET] 000000a0 NavigationAct E NavigationAction execute Exception while getting page title
com.ibm.isc.datastore.TitleServiceException: com.ibm.isc.datastore.TitleServiceException: Error retrieving title for "com.ibm.isc.wccm.base.impl.TextImpl@37713cd (string: null, uniqueName: com.ibm.tws.WebUI.ExternalJobstream.layout.title)"
at com.ibm.isc.datastore.runtime.PageImpl.getTitle(PageImpl.java:300)
at com.ibm.isc.datastore.runtime.PageAbstractImpl.getTitle(PageAbstractImpl.java:201)
at com.ibm.isclite.runtime.action.NavigationAction.execute(NavigationAction.java:415)
at com.ibm.isclite.runtime.action.NavigationFragmentAction.doActionGetRedirect(NavigationFragmentAction.java:66)
at com.ibm.isclite.runtime.action.GenericFragmentAction.execute(GenericFragmentAction.java:151)
at org.apache.struts.action.RequestProcessor.processActionPerform(Unknown Source)
at org.apache.struts.action.RequestProcessor.process(Unknown Source)
at org.apache.struts.action.ActionServlet.process(Unknown Source)
at org.apache.struts.action.ActionServlet.doPost(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:595)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1233)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:782)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:481)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:79)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:967)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1107)
at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.dispatch(WebAppRequestDispatcher.java:1389)
at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.forward(WebAppRequestDispatcher.java:195)
at com.ibm.isclite.runtime.action.GenericFragmentAction.execute(GenericFragmentAction.java:289)
at org.apache.struts.action.RequestProcessor.processActionPerform(Unknown Source)
at org.apache.struts.action.RequestProcessor.process(Unknown Source)
at org.apache.struts.action.ActionServlet.process(Unknown Source)
at org.apache.struts.action.ActionServlet.doPost(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:595)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1233)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:782)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:481)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)
at com.ibm.isclite.servlet.TIPGzipFilter.doFilter(TIPGzipFilter.java:110)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.ibm.isclite.service.security.filter.TIPAuthorizationFilter.doFilter(TIPAuthorizationFilter.java:304)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.ibm.isclite.servlet.DefaultLocaleFilter.doFilter(DefaultLocaleFilter.java:98)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.ibm.isclite.servlet.CookieCleanupFilter.doFilter(CookieCleanupFilter.java:79)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.ibm.isclite.container.servlet.SetXFrameOptionFilter.doFilter(SetXFrameOptionFilter.java:46)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.ibm.isclite.container.servlet.EncodingChangerFilter.doFilter(EncodingChangerFilter.java:38)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:967)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1107)
at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3980)
at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:304)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:1016)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:200)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:463)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:530)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:316)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:88)
at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1820)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1892)
Resolving The Problem
Refer to technote
http://www.ibm.com/support/docview.wss?uid=swg22013568
Was this topic helpful?
Document Information
Modified date:
17 June 2018
UID
swg22012773