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Unable to run ECM System Dashboard 5.0.0.2 installer

Technote (troubleshooting)


Problem(Abstract)

When try to install ECM System Dashboard 5.0.0.2 on Windows platform, you might encounter the following exception:

LaunchAnywhere Error

Windows error 2 occured while loading the Java VM

Cause

The installer is using the Java location specified in the PATH environment variable, specifically:

C:\ProgramData\Oracle\Java\javapath

Then, the installer is appending \bin\java.exe to that directory path. But:

C:\ProgramData\Oracle\Java\javapath\bin\java.exe does not exist. Hence, the installer fails to launch and instead displays this error


Resolving the problem

We can use the LAX_VM parameter when launching the installer from the command-line:


5.0.0-P8SD-WIN.EXE LAX_VM "C:\Program Files\Java\jre1.8.0_60\bin\java.exe"

Then the installer will be launched successfully.

Document information

More support for: FileNet Content Manager
ECM System Dashboard

Software version: 5.0

Operating system(s): Windows

Software edition: All Editions

Reference #: 2012596

Modified date: 13 January 2018


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