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APAR - IV90200/IV90226D : Dashboard Application Services Hub (DASH) menu is partially hidden behind Active Event List(AEL) page on IE11

Troubleshooting


Problem

DASH (which is component of Jazz for Service Management (JazzSM)) menu is hidden behind AEL page on E11.

Environment

Internet Explorer 11

Resolving The Problem

Ensure to install below listed DASH Cumulative Patch (Column 1) and replace files as recommended in second column in below table.

 

Install CP5 -
1.1.3.0-TIV-JazzSM-DASH-Cumulative-Patch-0005 		1. Unzip attached zip file
MenuHiding_CP5.zipMenuHiding_CP5.zip

2. Copy below files into safe location
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\oneui\tip.css
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\idl\tip.css
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\breeze\tip.css
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\ibm\tivoli\tip\TIPDojoBase.js

3. Replace below listed files from unzipped location (as per point 1) to JazzSM installed location.
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\oneui\tip.css
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\idl\tip.css
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\breeze\tip.css
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\ibm\tivoli\tip\TIPDojoBase.js

4. Ensure correct user and group permission's are given to files replaced as per point 3.
Install CP6 -
1.1.3.0-TIV-JazzSM-DASH-Cumulative-Patch-0006 		1. Unzip attached zip file
MenuHiding_CP6.zipMenuHiding_CP6.zip

2. Copy below files into safe location
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\oneui\tip.css
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\idl\tip.css
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\breeze\tip.css
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\ibm\tivoli\tip\TIPDojoBase.js

3. Replace below listed files from unzipped location (as per point 1) to JazzSM installed location.
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\oneui\tip.css
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\idl\tip.css
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\breeze\tip.css
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\ibm\tivoli\tip\TIPDojoBase.js

4. Ensure correct user and group permission's are given to files replaced as per point 3.
1.1.3.0-TIV-JazzSM-DASH-Cumulative-Patch-0007

1. Unzip attached zip file

MenuHiding_CP7_0.zip

2. Copy below files into safe location
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\oneui\tip.css
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\idl\tip.css
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\breeze\tip.css
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\ibm\tivoli\tip\TIPDojoBase.js

3. Replace below listed files from unzipped location (as per point 1) to JazzSM installed location.
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\oneui\tip.css
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\idl\tip.css
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\breeze\tip.css
<JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\ibm\tivoli\tip\TIPDojoBase.js

4. Ensure correct user and group permission's are given to files replaced as per point 3.

[{"Product":{"code":"SSRLR8","label":"Tivoli Components"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Jazz for Service Management","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"1.1.3","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
05 November 2018

UID

swg22011801

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