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"HTTP Error 404.0 - Not Found" inside 'Controller Configuration' (or launching client) caused by using wrong Report Server value

Technote (troubleshooting)


Problem(Abstract)

Administrator launches Controller Configuration, and opens section 'Report Server'. Administrator makes changes (or attempts to test configuration). An error appears.

A similar error appears if a user tries to launch Controller client.

Symptom

Controller Configuration:


    HTTP Error 404.0 - Not Found
    The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.
    MapRequestHandler
    0x800700002

Controller Client:


Cause

Incorrect value for 'Report Server'.

Example:

In one real-life example, the server had been upgraded from Controller 10.2.1 to 10.3.1. As part of this, the server was changed from using the old 'runtime' (built-in) version of Cognos BI 10.2.2, to using the new Cognos Analytics (CA) 11 (which is bundled with Controller.

  • However, the values of the report server were incorrectly using the old Cognos BI values (http://<servername>/ibmcognos/cgi-bin/cognos.cgi):

Resolving the problem

Correct the settings for 'Report Server'.

Steps:

1. Launch Controller Configuration

2. Open section 'Report Server'

3. Enter the correct values.

Example: Cognos Analytics (CA) 11.0.7: http://<servername>:9300/bi/v1/disp

4. Save changes

5. Test.

Document information

More support for: Cognos Controller
Controller

Software version: 10.3.1

Operating system(s): Windows

Reference #: 2011797

Modified date: 18 December 2017


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