IBM Support

"HTTP Error 404.0 - Not Found" inside 'Controller Configuration' (or launching client) caused by using wrong Report Server value

Troubleshooting


Problem

Administrator launches Controller Configuration, and opens section 'Report Server'. Administrator makes changes (or attempts to test configuration). An error appears. A similar error appears if a user tries to launch Controller client.

Symptom

Controller Configuration:


    HTTP Error 404.0 - Not Found
    The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.
    MapRequestHandler
    0x800700002

Controller Client:

Cause

Incorrect value for 'Report Server'.

Example:

In one real-life example, the server had been upgraded from Controller 10.2.1 to 10.3.1. As part of this, the server was changed from using the old 'runtime' (built-in) version of Cognos BI 10.2.2, to using the new Cognos Analytics (CA) 11 (which is bundled with Controller.

  • However, the values of the report server were incorrectly using the old Cognos BI values (http://<servername>/ibmcognos/cgi-bin/cognos.cgi):

Resolving The Problem

Correct the settings for 'Report Server'.

Steps:

1. Launch Controller Configuration

2. Open section 'Report Server'

3. Enter the correct values.

Example: Cognos Analytics (CA) 11.0.7: http://<servername>:9300/bi/v1/disp


4. Save changes

5. Test.

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg22011797

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