IBM Support

Firefox 57 Quantum causing issues with Cognos BI and Cognos Analytics

Technote (troubleshooting)


Problem(Abstract)

Firefox released a new engine called Quantum - https://blog.mozilla.org/blog/2017/11/14/introducing-firefox-quantum/

Symptom

There are multiple symptoms on multiple platforms of Cognos


Cause

New browser design changes how it interacts with webpages

Resolving the problem

Cognos Business Intelligence and Cognos Analytics only officially supports the Extended Support Release stream https://www.mozilla.org/en-US/firefox/organizations/faq/.

We are aware of the issues introduced with Firefox 57, we are investigating and working on a resolution that will be delivered in a future release. We are already seeing improvements with the nightly builds of Firefox

Document information

More support for: Cognos Analytics

Software version: 11.0.8

Operating system(s): Platform Independent

Reference #: 2011235

Modified date: 01 December 2017