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IBM Connections: Error: Filename.xxx was not added to Files because of an internal server error

Technote (troubleshooting)


Problem

Users accessing "Verse on Prem" via any web browser were unable to add Files to Connections. They reported Error: "Filename.xxx was not added to Files because of an internal server error"

Symptom

VOP users were unable to upload Files to Connections Files from web clients


Cause

The header set for attempted File upload contained X-IBM-INOTES-NONCE: <none>

Environment

- Connections 5.5 CR3

- IBM Docs 2.0.0. cr2 if003
- Verse 1.0.2 IF01


Diagnosing the problem

Refer also IBM Technote 1976404.

Resolving the problem

Integration with Connections Files fails when VOP Domino Server notes.ini parameter: iNotes_WA_Security_NonceCheck=0 is configured.

To correct configuration to allow Integration with Connections Files to work correctly, change to iNotes_WA_Security_NonceCheck=1.
The F5 Load balancer required this setting enabled, to permit Files to upload from VOP to Connections Files.

Document information

More support for: IBM Connections
Files

Software version: 5.5

Operating system(s): Windows

Software edition: Enterprise

Reference #: 2010532

Modified date: 14 November 2017


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