Troubleshooting
Problem
The install.exe program in 6.3.6.100-TIV-TSMSTA-WindowsI32.exe fails with windows error 216.
Symptom
Windows error 216 occurred while loading the Java VM
Cause
Install.exe uses IBM Java program. The Java in the install.exe was not for 32 bit version.
Resolving The Problem
Please install TSM client 6.4 and then execute install.exe command with LAX_VM option on windows command prompt due to use the IBM Java of the TSM Client 6.4.
install.exe LAX_VM "IBM Java's path"
<Example>
install.exe LAX_VM "C:\Program Files\Tivoli\TSM\baclient\jvm80401\jre\bin\java.exe"
[{"Product":{"code":"SSEQVQ","label":"IBM Spectrum Protect"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"StgAgent","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Not Applicable","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
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Document Information
Modified date:
17 June 2018
UID
swg22007813