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6.3.6.100's install.exe for 32bit windows fails with windows error 216.

Technote (troubleshooting)


Problem(Abstract)

The install.exe program in 6.3.6.100-TIV-TSMSTA-WindowsI32.exe fails with windows error 216.

Symptom

Windows error 216 occurred while loading the Java VM


Cause

Install.exe uses IBM Java program. The Java in the install.exe was not for 32 bit version.

Resolving the problem

Please install TSM client 6.4 and then execute install.exe command with LAX_VM option on windows command prompt due to use the IBM Java of the TSM Client 6.4.

install.exe LAX_VM "IBM Java's path"

<Example>
install.exe LAX_VM "C:\Program Files\Tivoli\TSM\baclient\jvm80401\jre\bin\java.exe"

Document information

More support for: IBM Spectrum Protect
StgAgent

Software version: Not Applicable

Operating system(s): Windows

Reference #: 2007813

Modified date: 29 August 2017


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