IBM Support

Server upgrade fails during "pre-install configure" phase

Troubleshooting


Problem

IBM Spectrum Protect Server fails to upgrade DB2

Symptom

The following is seen in the db2ckupgrade log file:


Database: "TSMDB1"


DBT5509N The db2ckupgrade utility failed because it could not connect to the database. Database: "TSMDB1".


DBT5537I The db2ckupgrade utility has completed processing for database "TSMDB1".


Database: "DB2TSM1"


DBT5525N The db2ckupgrade utility failed with an unhandled error.


DBT5537I The db2ckupgrade utility has completed processing for database "DB2TSM1".


Database: "SERVER1"


DBT5525N The db2ckupgrade utility failed with an unhandled error.


DBT5537I The db2ckupgrade utility has completed processing for database "SERVER1".


DBT5529N The db2ckupgrade utility did not complete successfully. The database cannot be upgraded. The output log file is named "C:\ProgramData\IBM\Installation Manager\logs\native\tsm_logs\db2ckupgrade_SERVER1.log".

Cause

This appears to be caused by a connection failure due to the use of passwords with special characters in it. However, changing the password to a password without special characters does not change the behavior. The problem is with the password in the Srvcon_pw_plugin.

Resolving The Problem

The following steps can be followed in order to allow the upgrade to complete.

1) Open a DB2 command line and run the following to bypass the plugin password:



db2 update dbm cfg using Srvcon_pw_plugin "NULL"
db2stop
db2start

2) Run the IBM Spectrum Protect server upgrade

3) Run the following from DB2 command line to return the settings to their original state:

db2 update dbm cfg using Srvcon_pw_plugin dsmdb2pw
db2stop
db2start

Where "dsmdb2pw" is the original password.

[{"Product":{"code":"SSEQVQ","label":"IBM Spectrum Protect"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"Server","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Version Independent","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]

Product Synonym

TSM Tivoli Storage Manager IBM Spectrum Protect

Document Information

Modified date:
17 June 2018

UID

swg22006881