IBM Support

Reinstating a Deleted Person Record in Maximo

Troubleshooting


Problem

Is it possible to reinstate or recreate the profile of a deleted person record in Maximo?

Symptom

Getting Error BMXA3888E The user selected is in use by a deleted user and cannot be
reused. When recreating a deleted Person record.

Resolving The Problem

1) Open a SQL tool, run the following statement:

update maxuser set status = 'ACTIVE' where userid = 'XXXXX'

2) Log into Maximo - Go To - Security - Users - access 'XXXXX' user.

Make the user INACTIVE from the Change Status dialog.

This will update the MAXUSERSTATUS table with the USERID reference. At
any point afterward make the user ACTIVE through the UI.

Where XXXXX is the user you are trying to recreate.

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"People","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5;7.6","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
17 June 2018

UID

swg22005286