Troubleshooting
Problem
Policy Import Trigger, Custom FastMap Reader, Custom Triggers and Helpers may fail with an error message due to dependencies on Apache POI libraries that have been updated in OpenPages.
Symptom
1. Policy Import Trigger may fail with an error such as 'An unknown error has occurred while processing a business rule trigger'.
2. FastMap Import may fail with error.
3. You may find errors such as 'java.lang.NoSuchMethodError' related to Apache POI libraries in OpenPages aurora.log or OpenPages Server systemout.log
Cause
The Apache POI libraries included with OpenPages have been updated and some APIs have been deprecated and updated.
Diagnosing The Problem
Perform the steps below to diagnose the problem:
|
Apache POI version used by the OpenPages server |
Apache POI along with its dependent jars |
|
Apache POI 3.8 |
poi-3.8-20120326.jar poi-ooxml-3.8-20120326.jar poi-ooxml-schemas-3.8-20120326.jar poi-scratchpad-3.8-20120326.jar commons-logging.jar log4j.jar commons-collection.jar commons-codec-1.8.jar xmlbeans.jar |
|
Apache POI 3.15 |
poi-3.15.jar poi-ooxml-3.15.jar poi-ooxml-schemas-3.15.jar poi-scratchpad-3.15.jar commons-logging-1.2.jar log4j-1.2.17.jar commons-collection4-4.1.jar commons-codec-1.10.jar xmlbeans-2.6.0.jar |
|
Apache POI 3.17 |
poi-3.17.jar poi-ooxml-3.17.jar poi-ooxml-schemas-3.17.jar poi-scratchpad-3.17.jar commons-logging-1.2.jar log4j-1.2.17.jar commons-collection4-4.1.jar commons-codec-1.10.jar xmlbeans-2.6.0.jar |
3. Recompile the Custom Trigger and Helper code and identify all the compilation errors related to the Apache POI libraries.
Resolving The Problem
1. Out of the Box Triggers:
If your environment started with a fresh install of 7.2*, 7.3 or 7.4, then all of the "out of the box" triggers are included in openpages-solutions.jar in <OP_HOME>/aurora/op-ext-lib. The fixpack installers have updated openpages-solutions.jar with the changes required to remediate the triggers for the Apache POI upgrade.
If your environment started with a fresh install prior to 7.2*, then the "out of the box" triggers are included in openpages-ext.jar in <OP_HOME>/aurora/lib. Since your custom triggers are also included in openpages-ext.jar, please follow the steps below to merge the remediated out of the box triggers with any customization you may have.
1. Backup openpages-ext.jar from <OP_HOME>/aurora/lib/
2. Extract "openpages-ext.jar" from <OP_HOME>/aurora/lib/ to <OP_HOME>/merge/
3. Extract “openpages-solutions.jar” from <OP_HOME>/aurora/op-ext-lib to <OP_HOME>/merge/ [allow/choose to overwrite existing file]
4. Zip/Jar the files and folders under the “merge” folder as “openpages-ext.jar”
5. Copy the Updated “openpages-ext.jar” to <OP_HOME>/aurora/lib/ [allow/choose to overwrite the file.
2. Custom Triggers and Helpers:
Use the Apache POI change log documentation https://poi.apache.org/changes.html to remediate the Custom Triggers and Helpers.
* If your environment is at 7.2.0.x, upgrade to the 7.2.0.6 fixpack to get POI 3.15 version support in OpenPages.
* If your environment is at 7.3, upgrade to the 7.3.0.3 fixpack to get POI 3.17 version support in OpenPages.
* If your environment is at 7.4.0.x or 8.0.0.1, upgrade to the 8.0.0.2 fixpack to get POI 3.17 version support in OpenPages.
Document Location
Worldwide
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Document Information
Modified date:
24 January 2019
UID
swg22005130