IBM Support

Slow performance when selecting organizational resource for a work task

Troubleshooting


Problem

When you select an organization for a work task, there is a long delay.

Symptom


1. From the TRIRIGA menu, select Tasks > Manage Tasks > Work Task.
2. Open an existing task or create a task and save it as a draft.
3. Go to the Resources tab.
4. Click the Find Organization button.
5. Select an Organization and click OK.

The resources page takes several seconds for refresh. You cannot take further action until the refresh completes.

Cause

The workflows that are used in the selection of an organizational resource for a work task are not optimized for performance.

Resolving The Problem

The process of finding an organization is a synchronous process. The time it can take to perform the action can vary based on the number of records being selected.

[{"Product":{"code":"SSHEB3","label":"IBM TRIRIGA Application Platform"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"IBM TRIRIGA Application Platform","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"3.3;3.4;3.5","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
17 June 2018

UID

swg22003922