Troubleshooting
Problem
When you select an organization for a work task, there is a long delay.
Symptom
1. From the TRIRIGA menu, select Tasks > Manage Tasks > Work Task.
2. Open an existing task or create a task and save it as a draft.
3. Go to the Resources tab.
4. Click the Find Organization button.
5. Select an Organization and click OK.
The resources page takes several seconds for refresh. You cannot take further action until the refresh completes.
Cause
The workflows that are used in the selection of an organizational resource for a work task are not optimized for performance.
Resolving The Problem
The process of finding an organization is a synchronous process. The time it can take to perform the action can vary based on the number of records being selected.
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Document Information
Modified date:
17 June 2018
UID
swg22003922