IBM Support

IC6.0 COMMUNITY SURVEYS SHOWS SPINNING ICON WHEN NOT USING ENGLISH AS LANGUAGE

Technote (troubleshooting)


Problem

Community Surveys loops when Surveys 8.6.0.071 is integrated with IC6.0

Steps:
1. Set browser language to any language other then English.
2. Go to surveys app in communities.
3. Surveys just shows spinning icon and error in browser console shows:
''missing } after function body''


Diagnosing the problem

The problem is in the following jar:
(\IBM\Connections\data\shared\provision\webresources\ibm.nitro.integrations.connections.packaging.client-8.6.0.071.jar)

Open the Jar using an Archive Manager.
Navigate to resource/nls/{language} and you find a file "messages.js".
Most of the messages.js have an error: the copyright in the header is not a comment,
which will break the js compiler.

Resolving the problem

1. Backup the jar ' ibm.nitro.integrations.connections.packaging.client-8.6.0.071.jar'

2. Download the following Jar:

ibm.nitro.integrations.connections.packaging.client-8.6.0.071.jaribm.nitro.integrations.connections.packaging.client-8.6.0.071.jar

3. Replace the old Jar with this new Jar file.

4. Restart Connections

5. Clear the browser cache.


Issue will also be resolved in Surveys build 8.6.0.072

Document information

More support for: IBM Connections
Communities

Software version: 6.0

Operating system(s): Linux, Windows

Reference #: 2003527

Modified date: 06 September 2017


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