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IBM Personal Communications 12.0.1 sessions freeze after installing Windows 10 Creators update

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IBM Personal Communications V12.0.1 emulator sessions freeze with the Windows 10 Creators Update (April 11, 2017)


With the new Windows 10 Creators Update patch released by Microsoft on 11th April 2017, IBM Personal Communications (PCOMM) host sessions freeze. The emulator window becomes unresponsive, and user will have to forcefully terminate the session.
There is no workaround available, and end users cannot establish communication with the host systems. We are working with Microsoft to resolve this. Until further communication, users are advised not to apply Windows 10 Creators Update.

Please review this Microsoft article

UPDATE:(18 May 2017)

Personal Communications 12.0.2 has been updated to resolve this issue. PCOMM 12.0.2 will now work with Creators Update on Windows 10.

You can access the PCOMM v12.0.2 Downloads site for more details on obtaining this fix.

Document information

More support for: Personal Communications

Software version: 12.0.1

Operating system(s): Windows

Reference #: 2002273

Modified date: 22 May 2017

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