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TRIRIGA CAD Integrator Plugin fails when connecting via Proxy

Troubleshooting


Problem

TRIRIGA CAD Integrator plugin is failing to login using the proxy settings. The software returns an error: 'Login Failed. Contact IBM Software Support.'

Symptom

After installing the CAD Integrator plugin for version 12.1.4, it is failing to login to TRIRIGA using the proxy settings. The software returns an error:


Login Failed. Contact IBM Software Support.

The software is trying to connect to several IP addresses or URLs including Amazon Web Services (AWS) which are being dropped at the firewall.

Cause

Our investigation suggests the issue is related to the 3rd party libraries for HttpClient 4.3.1 described here: https://issues.apache.org/jira/browse/HTTPCLIENT-1431

It appears this is a known problem with the older HttpClient library which CI uses for communication with TRIRIGA.

Diagnosing The Problem

We confirmed that connection from TRIRIGA CAD Integrator works fine when bypassing the proxy. Upon review of the CI.log file we see the following error:



ERROR [com.tririga.ci.login.LoginServiceImpl](pool-1-thread-10) Login failed:
java.lang.IllegalStateException: Socket factory must implement SchemeLayeredSocketFactory.


Researching this error led us to look at the HTTPClient libraries.

Resolving The Problem

Upgrade CAD Integrator to TRIRIGA CAD Integrator version 12.1.5. Note that this might require an upgrade to your TRIRIGA Platform. Please check the Compatibility Matrices linked below.

Related Information

Compatiblity Matrices

[{"Product":{"code":"SSQTNT","label":"IBM TRIRIGA CAD Integrator\/Publisher"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"IBM TRIRIGA CAD Integrator\/Publisher","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"12.1.1;12.1.2;12.1.3;12.1.4","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSHEB3","label":"IBM TRIRIGA Application Platform"},"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSQTNT","label":"IBM TRIRIGA CAD Integrator\/Publisher"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
15 August 2018

UID

swg21999493

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