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Cannot run Watson Content Analytics Studio installer

Technote (troubleshooting)


Problem(Abstract)

I tried to start Watson Content Analytics Studio installer (ContentAnalyticsStudio-install.exe) but failed with the error message

Symptom

You may encounter the following message box dependently on your Java Runtime Environment (JRE).

Example 1:


Example 2:


Example 3:


Cause

The installer cannot find 64-bit JRE.
To install Studio, a 64-bit JRE is required.
Also refer to "Release Notes - IBM Watson Explorer Analytical Components, Version 11.0.1" in Related information below.


Resolving the problem

To resolve the issue:

  1. Make sure that 64-bit JRE is installed
  2. Run "ContentAnalyticsStudio-install.exe LAX_VM <JRE_FOLDER>\java.exe" as a Windows administrator
    Note: <JRE_FOLDER> should be replaced with the concrete full path of the folder having java.exe

Another way is:

  1. Make sure that 64-bit JRE is installed
  2. Run Control Panel
  3. Click System icon
  4. Click Advanced system settings in the left pane
  5. Navigate to Advanced tab
  6. Click Environment Variables button
  7. Choose Path from System variables and then click Edit button
  8. Add the full path of the folder having java.exe at the top of other paths in Variable value
  9. Click OK button on each dialog box
  10. Run ContentAnalyticsStudio-install.exe again as a Windows administrator

Related information

Release Notes - IBM WEX Analytical Components V11.0.1
Release Notes - IBM WEX Analytical Components V12.0.0

Document information

More support for: Watson Explorer

Software version: 11.0.0, 11.0.1, 11.0.2, 12.0.0.0

Operating system(s): Windows

Reference #: 1998001

Modified date: 01 March 2018