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Workplace XT login error The session state is invalid

Technote (troubleshooting)


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Problem(Abstract)

Cannot login to Workplace XT after a new install/deployment.

Symptom

An error message that shows "omfc/document/getproperties/e_object_not_found" appears after it fails to login using Workplace XT. Logging in to the same objectstore using Administration Console Content Engine (ACCE) works fine as does adding content using ACCE. In SystemOut.log the following exception is also shown;

000000d1 ServletWrappe E com.ibm.ws.webcontainer.servlet.ServletWrapper service SRVE0068E: An exception was thrown by one of the service methods of the servlet [/SessionError.jsp] in application [WorkplaceXT]. Exception created : [(htmlMessage = The session state is invalid due to a session timeout or server failure., hideStackTrace = false, forcePageRefresh = false, showSecondaryMessageAfter = false, onErrorOkayJs = null, mode = 0)


Cause

During analysis it was found that the objectstore Preferences folder was empty and the user and site preferences was stored in the Unfiled Documents folder. This indicates a failed Workplace XT bootstrap process.

Diagnosing the problem

Upon further inspection it was found that the Document Class "Preferences Document" default storage policy, located Administration Console Content Engine (ACCE) under; Classes/Document/Preferences Document/General Tab was pointing to the default database policy instead of the file store policy.

Resolving the problem

The solution in this case (where the user and site preferences was stored in the Unfiled Documents folder) was to change the Preferences Document class to the file store policy, save the change, exit Administration Console Content Engine (ACCE) and re-bootstrap Workplace XT.

Document information

More support for: FileNet Content Manager
Workplace XT

Software version: 5.1.0, 5.2.0, 5.2.1

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Reference #: 1988701

Modified date: 07 December 2016